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Reviewed 3 November 2018 via mobile


We were visiting Macau on our anniversary and we had a great experience at the hotel.
I sincerely appreciate the whole team of this wonderful hotel. Through my experience I would like to tell everyone that how wonderful a hotel it is. Its location is also very convenient to explore the wonders in the historical Taipa and Coloane area with one of the best hotels in the world with shopping and casino area Cotai.

Customer service was excellent and terrific. We were very pleased that all of the staff spoke English very well. Cleanliness of the room,pillows and bed was very comfortable and was top notch. My room which had very comfortable seating in the sofa and a great view of the Cotai skyline. The layout and design was highly attractive and efficient - the bathroom was particularly well designed, very clean and spacious with a big bathtub.

The entire staff at the hotel was excellent and we want to specifically recognize THE EXECUTIVE LOUNGE! Associates were very engaging, quick in their feet, courteous, professional and helpful as well. Especially Amy You who checked me in was extremely welcoming and professional. She was able to answer all questions about the hotel and provide information about my stay. Her pleasant demeanor and professionalism started my stay out on the right note. Mr. Sergio he showed his real care for the guests and professional working standard with his thoughtful follow up to our conversations. Inga and bella were very helpful and shared places to eat when I told them my preference was authentic local foods.

Laundry service what I did was quick enough and who took my laundry Paul was extremely kind and professional.

The gym was very clean and had more and various equipment whereas I do not have to wait. And warm greeting from Bonnie? Receptionist, professional personal trainer Tony with their true hospitality. But the lights in front of chest press mechine is too bright for your information.

Overall, the entire staff operates seamlessly and they are all very well attuned to ensuring

Date of stay: November 2018
Trip type: Travelled as a couple
2  Thank SAlexC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW M, General Manager at JW Marriott Hotel Macau, responded to this reviewResponded 12 November 2018

Dear SAlexC

Thank you very much for your great comment about JW Marriott Hotel Macau. It is our pleasure to have you stayed with us for the anniversary celebration. We are delighted that you enjoyed our spacious room, our facilities and the excited location of our hotel. We were thrilled to anticipate and fulfill the needs of you and your husband during your stay with us. Thanks again for recognizing our team's efforts. We look forward to welcoming you back.

Best Regards
Derrick Siew
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2018

we check in at 9pm and told the receipt we are here to celebrate my little child 5years old birthday, the receipt Wincy help us to arrange a suite room for us, which the room is so comfortable and very much enough space for us to enjoy the night.
Wincy also arranged a birthday cake for us which is totally free and very delicious.

Room tip: High floor and pool view then can view the whole pool facilities
Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Dreamer64002979689
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW M, Front Office Manager at JW Marriott Hotel Macau, responded to this reviewResponded 5 November 2018

Dear Dreamer64002979689

Thank you very much for your great comment about JW Marriott Hotel Macau. It is our pleasure to have you stayed with us for your kid's birthday celebration. We were thrilled to anticipate and fulfill the needs of you and your family during your stay with us. Thanks again for recognizing our team's efforts. We look forward to welcoming you back.

Best Regards
Henry Chan
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2018 via mobile

Was there for the second time and love the spectacular view from the room. Wasn’t great fan of the spread in executive lounge. I’m going to stick with Urban Kitchen next time. Overall, it’s a nice experience.

Date of stay: January 2018
Trip type: Travelled as a couple
Thank sornimg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW M, Front Office Manager at JW Marriott Hotel Macau, responded to this reviewResponded 29 October 2018

Dear Sornim G

Thank you very much for being a loyal guest with our brand. It was our pleasure to welcome you at The JW Marriott, Macau. Your nice compliments about our Urban Kitchen are highly appreciated. We wish this enjoyable experience will create beautiful memories for your holiday. We look forward to having you back in the future.

Best Regards
Henry Chan
Front Office Manager

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Reviewed 27 October 2018

It was a pleasure to be in this Hotel. The chech-in service at arrival was excellent, the taste of food at buffet(urban kitchen) was very good, and the window view towards outside was fantastic. Furhermore, the Galaxy Pool complex was wonderful, and the hotel's own pool within this complex was also superb.

Room tip: very convenient and funny place to stay for relaxtion
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank hermesjh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW M, Front Office Manager at JW Marriott Hotel Macau, responded to this reviewResponded 29 October 2018

Dear hermesjh

Thank you for sharing your great review with us at JW Marriott Macau. I am pleased to read you were delighted with our spacious room and our pool facilities. Your nice compliments about our Urban Kitchen and the flawless service provided by our team member are highly appreciated. We look forward to welcoming you back to our hotel.

Best Regards
Henry Chan
Front Office Manager

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Reviewed 25 October 2018

It is always a pleasure to be in this Hotel and the last time was no exception. The Club was as brilliant as ever, and we could enjoy the last of the summer seasonal sunshine at the superb Galaxy Pool complex. The hotel's own pool within this complex is also superb. Cannot wait to visit the Marriott again someday.

Room tip: Go high looking down on the galaxy mega pools!
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Perry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW M, Front Office Manager at JW Marriott Hotel Macau, responded to this reviewResponded 29 October 2018

Dear Perry B

Thank you for sharing your great review about JW Marriott Macau! We are honored to know that you have appreciated both the Executive Club Lounge and our pool facilities. We hope to see you again soon in Macau to welcoming you back.

Best Regards
Henry Chan
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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