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“Away from the casino madness”

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Grand Coloane Resort Macau
Ranked #27 of 94 Hotels in Macau
Certificate of Excellence
Reviewed 20 January 2012

If you're in Macau to gamble, then you might not want to be out here. Possibly the most remote of the hotel available in tiny Macau, the Westin resort is on Coloane island. If you golf, you're probably going to want to be here, if you're looking to see what's left of the old Portuguese colony, you're about as far away from that as you can possibly get in Macau. BUT, the hotel is distinguished by the fact that it does NOT have a casino and to me, that was one of its saving graces. Staff are friendly and helpful, hotel is a tad old but we enjoyed ourselves nonetheless.

Room Tip: Apart from weekends and holidays, looks like occupancy isn't all that high. Book a garden view r...
  • Stayed: January 2012, travelled with friends
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Thank explrdvr37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin-Resort-Macau, General Manager at Grand Coloane Resort Macau, responded to this reviewResponded 23 April 2012

Dear Valued Guest,

Greetings from The Westin Resort Macau.

It is great to learn that you enjoyed your stay with us. In the competitive environment here in Macau, with all the glitzy casino hotels, we are especially proud to provide a tranquil ambiance, with the great help or our instinctive and thoughtful associates.

We are here to customize renewal experiences to energize your mind, body and spirit.

For a better you.

Stephan Winkler
General Manager

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Reviewed 19 January 2012

If you don't want the hustle of the main strip in Macau and want to spend some wind down time with family then this is the lace for you. The staff are exceptionally gently and kind and the rooms are large.
Admittedly not as swanky as some of the Westin's we have stayed in but also the price is a lot less too, which should be considered in the deal.
It was lovely to be away from the disparity of the glitz next to the run down local buildings in the main centre of Macau and it is easy to grab a cab to the local fishing village which serves amazing Portuguese food as does the local restaurant just off the beach next to the resort.
Breakfast was great with plenty of choices and we also opted for food in a couple of times - once again not flashy but really relaxing.
Some aspects are a little run down but the staff are genuine which counts for a lot. Make sure you grab the free shuttle on arrival at the ferry terminal.

  • Stayed: April 2011, travelled with family
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Thank Helen h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin-Resort-Macau, General Manager at Grand Coloane Resort Macau, responded to this reviewResponded 19 April 2012

Dear Valued Guest,

Thank you for choosing The Westin Resort Macau for your stay. We have read your comments and we greatly appreciate that you took the time to share them.

We appreciate your recognition and complimentary comment to our associates who had participated in making your stay a memorable experience. We are especially proud to provide a unique ambiance, with the personal service from our friendly associates.

We look forward to welcoming you back in the near future for another memorable retreat.

Have a renewal day.

Stephan Winkler
General Manager

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Reviewed 10 January 2012

It's quite remote from the casinos but there is a shuttle every 30 mins stopping at taipa city centre, ventian and Macau ferry terminal - had a balcony facing the sea which is superb !
Beds are soft and comfy !
Rooms can be renovated though as bits of wallpaper were ripping off!

  • Stayed: December 2011, travelled as a couple
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Thank manxxoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin-Resort-Macau, General Manager at Grand Coloane Resort Macau, responded to this reviewResponded 19 April 2012

Dear Vauled Guest,

Thank you for sharing the review from your last stay with us.

I am delighted to learn that you enjoyed the balcony where you can take a deep breathe and embrace clam by overlooking the South China Sea. Our unique product – Heavenly Bed is tailored made to rejuvenate the body and spirit of our guests. I hope you felt refresh and renewed after a restful sleep.

We appreciate your comment in particular to the wallpaper condition. We indeed, have put additional resources in terms of manpower to uplift the overall ambience of the hotel. At the same time, we also realize that more is needed in terms of a complete overhaul, in order to enhance the level of comfort for our guests.

We are looking forward to create another enriching travel experience for you.

Be inspired.

Stephan Winkler
General Manager

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Reviewed 10 January 2012

I have stayed at the Westin on numerous occasions over the years for both leisure and business purposes. Most recently I stayed with my family and friends over the Xmas/New Year period. Amidst the new and somewhat glitzy hotel offerings in Macau, the Westin stands out and not always for the right reasons. Located on Coloane, you are sufficiently detached from the hustle of the Cotai strip and Macau Peninisula to be able to relax and unwind a little. There are plenty of low key places to eat in the area and of course, a great golf course on the premises. The hotel offers a deal in which you get a round of golf and one nights accomodation, which is excellent value for money. Golf at the Macau Country Club is a not to be missed. Unfortunately, time and climate is taking its toll on the premises, which are overdue for mainteance work. The hotel staff are friendly and helpful but he impression is that there are not enough of them to be able to offer a 5 star service.

  • Stayed: December 2011, travelled with family
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Thank Hardtopleaseofhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin-Resort-Macau, General Manager at Grand Coloane Resort Macau, responded to this reviewResponded 27 April 2012

Dear Valued Guest,

Thank you for sharing the experience of your last stay and I am pleased to learn that we are your hotel of choice in this area.

We are proud to provide a unique travel experience like no others in Macau. Just minutes away from the hustle and bustle of Macau, it is a perfect getaway for a renewing sleep, energizing workout, nourishing foods and clean, fresh air. All enable our guests to preserve wellness during travel.

Conveniently accessible from the top floor of the hotel, guests may challenge 18-hole par 71 course or just sharpen their skills with a little ocean swing practice. Either way, guests will marvel at the unique ocean-side setting of our golf facilities.

We look forward to welcoming you and your family back in the near future for another relaxing stay.

Be Well.

Stephan Winkler
General Manager

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Reviewed 8 January 2012

My family spent one night at the hotel over the Christmas holiday. It used to be one of our favorite places in Macao (a welcomed break from the city's craziness). But this stay was very disappointing. I don't think that we will won't to return.

Nothing went terribly wrong but everything was not perfect. The room looks very old and tired; bellboys/receptionists are confused as to who should help with the luggages; cafe at the lobby level was just sad. The room doesn't come with DVD player and wifi. My husband is a gold member at Starwood. When asked if we can get wifi for free, the mgmt told us unless we were platinum member....it's just ridilous to find any 5-star hotels which are still not providing free wifi.

Given all the strong competitions that are coming into Macao, I am very surprised that Westin mgmt feels so much at easy or has simply given up?

  • Stayed: December 2011
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1  Thank pirateprincessx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin-Resort-Macau, General Manager at Grand Coloane Resort Macau, responded to this reviewResponded 19 April 2012

Dear Valued Guest,

Thank you for taking the time to review our hotel. I am sorry to hear of your experience which had led to your stay with us being compromised.

We have noted your comments regarding complimentary in-room WiFi. However, this service is only applicable to Platinum SPG members at the moment. Rest assured as a Starwood Preferred Guest, we do value your loyalty and, whenever possible, endeavor our very best to provide certain benefits to our SPG members.

As you have mentioned a number of concerns in your review, I appreciate if you could share with me more details. We do care how our guests feel and are passionate in recognizing their needs in order to anticipate potential problems and proactively solve them before they emerge.

Please feel free to contact me at executiveoffice.macau@westin.com. I look forward to hearing from you.

Be well.

Stephan Winkler
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Coloane Resort Macau

Address: No.1918 Estrada de Hac Sa, Coloane, Macau, China (Formerly The Westin Resort Macau)
Phone Number:
Region: China > Macau
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Macau
#16 Business Hotel in Macau
#17 Family Hotel in Macau
#21 Romantic Hotel in Macau
#26 Luxury Hotel in Macau
Price Range: €84 - €302 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Coloane Resort Macau 4.5*
Number of rooms: 208
Official Description (provided by the hotel):
Grand Coloane Resort is a grand complex terracing up a mountainside with the soft rolling green expanse of the Macau Golf & Country Club's 18-hole tournament style golf course on the resort's rooftop. Altogether 208 rooms and suites, each room opens onto a private and spacious terrace with an uninterrupted full beach or ocean view of the South China Sea. The resort offers a relaxing and soothing nature view at the Cafe Panorama and the pinnacle of great dining with a splendid sea view. At the renovated Chinese Restaurant, specializing in Cantonese cuisine, it has been awarded the Hong Kong and Macau's Best Restaurants Award. The tastefully decorated Panorama Lounge and opened Poolside Bar serve a great selection of liquors and beverages in a relaxed-yet-stylish setting. The contemporary Garden Marquee at the property has become the talk of the town as it is the one and only Marquee in Macau, a unique choice from wedding to a product launch or even team building, along with all other extensive meeting and banqueting facilities to meet guests' every requirement, a place they will remember long after they leave. ... more   less 
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Also Known As:
Westin Resort Macau Hotel Macau
Westin Hotel Macau
Westin Macau
Westin Coloane

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