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Savings alert! 13% below average rates

The price you found is 13% lower than this hotel's average rate of US$243/night.

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Reviews (2,854)
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Reviewed 5 April 2018

The Galaxy Hotel complex is among the most beautiful properties you will ever experience! The hotel rooms are immaculate. The restaurants and shopping are first class! The casino is nicely laid out. The lobbies are amazing! Be sure to check out the Diamond lobby with the light attraction. Easy transportation to other Cotai properties and StarWorld from the Diamond lobby.

  • Stayed: March 2018, travelled solo
    • Value
    • Cleanliness
    • Service
Thank davidwilliamo357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this reviewResponded 5 April 2018

Dear davidwilliamo357,
Thank you for taking time to share you valuable review with us and we are delighted to read that you had an overall amazing staying experience with us. It was our pleasure to have you here and we can't wait to welcome you back in the nearest future.
Best Regards,
Cherry Shea
Quality Assurance Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

One of the best hotels I have ever been to.

Although the lobby is giant, every meter in the Hotel there is someone to help you. Very polite and friendly staff. Amazing in-room check-in and check-out. No queue and no waiting for in and out. Wonderful show in Diamond lobby every 20/30 minutes. Water park was amazing. They have already upgraded my room to suite before I arrive and without any request. Complimentary free minibar and snacks on the first day. I requested for late check out until 1:00 PM and easily received approval.

You can find anything in Lobby ... Restaurants, McDonald, Cinema, Chinese and Japanese food, Casino, .... Free transportation to everywhere in Macao and Taipei

Rooms where clean and facilities were good

I checked almost most of the hotels in both Macao and Taipei, and I believe among them, this was among the best three

Room Tip: A room with water park beach view
  • Stayed: March 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank RezaK5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this reviewResponded 3 April 2018

Dear RezaK5,
Thank you for sharing your valuable feedback with us and it was our pleasure to receive your compliment and recognition. We are delighted to have you as our guest and thank you for choosing us during your last visit in Macau. It is so great to read that our staffs provided excellent service during you stay with us and that you had an overall wonderful stay with us. We look forward to welcome you back again in the nearest future.
Best Regards,
Cherry Shea
Quality Assurance Manager

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Reviewed 2 April 2018

We live in Macau and we ve probably stayed in all the 5 star hotels until now. The Galaxy and 1 more stood out. The rooms are exquisite, they even have a steam room shower option and bathtub Jacuzzi in your room with a great view outside. Room service is beautiful, staff is great, rooms are spacious, and it's the only hotel with a Cinema. You can't go wrong with the Galaxy !

Room Tip: best bathrooms in town
  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Raluca-Sandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this reviewResponded 3 April 2018

Dear Raluca-Sandra M,
It was our pleasure to have you at Galaxy Hotel and thank you for choosing us during you last visit to Macau. We are happy to read that our hotel facilities are at your likings and you did enjoyed your stay with us. We are looking forward to welcome you back again in the nearest future!
Best Regards,
Cherry Shea
Quality Assurance Manager

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Reviewed 31 March 2018

This place is over the top. The resort deck blew us away as nice as any water park and much more well maintained. Heated pools, spacious hot tubs, a wave pool, lazy river with rapids, slides. My son is seriously spoiled from this place. Service was incredible as well we had at least 5 people help us between checking in and getting to the room. The resort and hotel are beautiful everywhere. A hotel like this would be 3 times the price in the US.

Note that this is the Cotai Strip so if you want to see historic Macao you will need to take a cab for about 80-100 Macao ($10-$12 US) They have free coaches from the ferry terminals and around Cotai which is where most of the mega casino resorts are.

  • Stayed: March 2018, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Josh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this reviewResponded 2 April 2018

Dear Josh K,
Thank you for choosing our hotel during your last visit to Macau. It was our pleasure to have you here and we are delighted to read that you and your child enjoyed very much of our Grand Resort Deck and had an overall wonderful stay with us. We look forward to welcome you back again in the nearest future!
Best Regards,
Cherry Shea
Quality Assurance Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018 via mobile

You have to be really pessimistic  or prefer other types of accomodation to find fault with this hotel. Shuttle from ferry to hotel comfortable. Check-in a breeze, quick and efficient. Rooms large. Bed so comfortable.  Staff genuinely friendly. Bathroom magnificent.  So many things to do at the hotel.  Free shuttle to downtown and other hotels. Bar fridge drinks included. Only regret is we did not stay longer.

Stayed: March 2018, travelled with family
Thank chompie2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this reviewResponded 2 April 2018

Dear chompie2,
Thank you for taking time to review our hotel and it was our pleasure to have you here with us. We are very happy to read that you enjoyed your stay with us and had a great time with us. We look forward to see you again in the near future.
Best Regards,
Cherry Shea
Quality Assurance Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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