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Ally Billirados
Dorset, United Kingdom

Faultless from start to finish - just amazing !

5.0 of 5 bubblesReviewed 4 Aug 2024via mobile
Our first visit to the hotel this year - myself and my 14 year old son. We had the wow factor the moment we arrived outside! Lovely greeting from staff at reception with drinks and information. Loved our room, we were on the ground floor as I asked for this due to problems with my hip. It was a spacious room with a little garden at the front of the hotel. We were opposite the shopping centre but it was never a bother to us. The beds were so comfy and I had the best sleep in ages which was so much needed. The dining hall was amazing, we took first sitting and we chose a table outside which was perfect. Our waiter Abdelmenhem was so friendly and every night had a little chat with us and got to know our nightly drinks order! So much food to choose from breakfast and dinner. We never knew where to start! The pool was great, we met some lovely people and also had some really nice lunches and our daily fruit smoothies from Rosa. I used the spa a few times for Indian head massage and a therapeutic massage on my hip and back - Fransys is the best! I recommend her to anyone! And you must go to try the flotation pool - it's an experience! The walk down to Mogan took no more than 10 minutes and we spent most evenings here going for ice cream, walking on the beach just chilling as my son says! We loved it that much we extended our stay for another 3 days! Home almost a week now and miss it so much- we've booked to come for 3 weeks next year! Thank you everyone at Cordial Mogan for an amazing holiday- after the months we've been through as a family - this was exactly what was needed
Date of stay: July 2024
Room Tip: You don't need to take towels as pool/beach towels are given on arrival and changeable at the...
Trip type: Travelled with family
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Team Cordial, Other at Hotel Cordial Mogan Playa, responded to this review
Responded 5 Aug 2024
Dear Ally,

Thank you very much for your heartwarming review on TripAdvisor! From the moment you arrived, it sounds like every aspect of your stay exceeded your expectations, which is exactly what we strive for.

We are especially pleased that our team members were able to make your stay even more enjoyable with their attentive service. It is wonderful to hear that you took advantage of our Inagua Spa & Wellness and enjoyed exploring the local area as well. As a Canarian brand, we love our guests to discover the wonders of our environment.

It is incredibly gratifying to hear that you loved your stay so much that you extended it and have already booked for next year. We can not wait to welcome you back for an even longer stay and continue to provide the relaxing and enjoyable experience you deserve.

Thank you and your family for your support, see you next year!

Kind regards,
Departamento de Operaciones Cordial Hotels & Resorts
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (5,679)
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Reviewed 31 July 2024

Th hptel was good Everything i love it really i enjpied all the Time with my family………………………………………………………..,…………………………………………………………………. ……………………………………. Yyyyyyy y……………. …………………………………………………………………………………………………………………………………….,.,

Date of stay: June 2024
Trip type: Travelled with family
2  Thank Isabel K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Cordial, Other at Hotel Cordial Mogan Playa, responded to this reviewResponded 2 August 2024

Dear Isabel,

Thank you very much for sharing your feedback on TripAdvisor! We are delighted to hear that you and your family enjoyed your stay at the Hotel Cordial Mogán Playa and had a good experience. Your satisfaction is very important for us and we are thrilled that our hotel met your expectations.

We look forward to welcoming you back in the future for another wonderful stay!

Kind regards,
Departamento de Operaciones Cordial Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2024 via mobile

We enjoyed a wonderful week at this quirky yet luxurious hotel with our one-year-old boy.
Much of the main reception area is set into the rock of the mountainside giving the building an ancient feel.
The grounds are fabulous, with elaborate water features and hidden courtyards full of pretty flowers.
There are two spacious pools boasting spectacular views and surprises at every turn, including a chapel and archaeological site within the grounds.
Our boy had lots of fun exploring the outdoor chessboard and loved to crawl across the bridge over the indoor stream.
Food absolutely delicious, with huge variety and different dishes offered each night.
Half board plus was well worth the extra money. The house red wine was lovely and I was brought a whole bottle each night even though I was the only one drinking it.
The waiters were happy to serve my partner as many soft drinks as he liked.
The hotel is opposite a shopping centre with restaurants and a supermarket and it’s a five to ten minute walk from the harbour.
I was disappointed I did not have the time to experience the Michelin starred restaurant on site or the spa, which looked beautiful, but I hope to return.
Other reviewers have mentioned there are two dinner sittings. We found this slightly inconvenient as the first was too early and the second too late.
However, being able to swap dinner for lunch for no extra charge was a great option.
Only other slight annoyance was the air con was not very strong and it was too noisy on Friday and Saturday nights for us to have the balcony doors open.
Overall, this is an amazing place we would love to revisit soon.

Room tip: Ask for a table in the conservatory area or outside. You are allocated one table at dinner for the entire week.
Date of stay: July 2024
Trip type: Travelled with family
2  Thank Road28995889888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Cordial, Other at Hotel Cordial Mogan Playa, responded to this reviewResponded 2 August 2024

Dear valued guest,

Thank you very much for your captivating review! We are enjoyed to hear that you and your little one had a fantastic week exploring the unique features of our Hotel Cordial Mogán Playa. It is wonderful to know that the blend of ancient charm and modern luxury, along with our scenic grounds and hidden gems like the chapel and archaeological site, made your stay special - and what a lovely photographs, it is always a pleasure to see our youngest guests having fun!

We are sorry to hear that you did not have a chance to visit our Michelin-starred restaurant or Inagua Spa & Wellness during this stay, but we are excited about the prospect of welcoming you back to enjoy those experiences.

Thank you again for your thoughtful comments.

We look forward to creating more delightful surprises for you on your next visit!

Kind regards,
Departamento de Operaciones Cordial Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2024 via mobile

The location of this hotel was perfect for us, just 5 mins up from the harbour and across from the Plaza Mogan shopping centre which houses some lovely bars,shops & restaurants .
The hotel grounds are absolutely immaculate ,we were at the far end near the noisy pool in a superior room with a large balcony.
We opted for lunch option for half board, and breakfast & lunch was served in the buffet restaurant just below our room in block 8
We used the evening option once but found i found it a little hectic as there are two sittings so everyone is piling in at once on either sitting
We only see the entertainment on one night but it was really good & the singer was brilliant, she covered the Swedish Eurovision winner Loreens song Tatoo and nailed it
The pool we would always prefer was the quieter pool near reception where inflatables are not permitted ,it would still get a bit noisy at times but that may just be me being a bit fussy
The staff at this hotel are doing a really good job & a massive shout to the gardeners who do a wonderful job of the grounds, which made our walks from our room to the pool so pleasant
Well worth a visit to the ruins and the further walk up to the mirador bar which offers fantastic views of the hotel & harbour area
Also the cactus garden is truly fascinating
In some point in my life I would definitely like to return to this hotel for another week it was the perfect place to raise a glass for our 30th anniversary ❤️

Date of stay: July 2024
Trip type: Travelled as a couple
4  Thank ReadingWanderer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Cordial, Other at Hotel Cordial Mogan Playa, responded to this reviewResponded 2 August 2024

Dear valued guest,

Thank you very much for taking the time to share your detailed feedback! It is absolutely fantastic to know that you enjoyed our convenience and that our team's efforts in maintaining the grounds enhanced your experience. Your praise for our staff warms our hearts, as they are the ones responsible for craeting memorable experience for all our dear guests.

It would be a pleasure to welcome you back for another visit in the future. Congratulations again on your 30th anniversary and we hope to have the opportunity to celebrate with you many more special occasions.

Kind regards,
Departamento de Operaciones Cordial Hotels & Resorts

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Reviewed 28 July 2024

It's a tourust class hotel and outside of school holidays it was fine for a relaxing break with plenty of sun.

The Michelin starred restaurant was unfortunately closed when I visited for 10 days. The evenign buffet is fine - but in 2 sittings and you need to commit to the same timeslot for the duration. The "quiet" pool was OK for me - but gettig busy when I left and the schoole were breaking up. Lots os Canarians seemed to pop down here on the weekends from the North of the island.

Room tip: Evenign dinign arrangements are annoying ... you need to pick between 18:15 to 20:00 or 20:30+
Date of stay: July 2024
  • Trip type: Travelled solo
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1  Thank Nutflu5h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Cordial, Other at Hotel Cordial Mogan Playa, responded to this reviewResponded 2 August 2024

Dear valued guest,

Thank you very much for choosing us and for your thoughtful review on TripAdvisor! We are delighted to hear that you had a relaxing break and enjoyed the sunshine at the Hotel Cordial Mogán Playa. We regret that our Michelin-starred restaurant was closed for holidays during your stay, but we are excited to let you know it is now open and ready to offer you an exceptional dining experience on your next stay.

We appreciate all your feedback and your insights help us continually improve, so we hope that on your next visit we can provide a seamless and enjoyable experience in every aspect.

We look forward to welcoming you back and ensuring you have a memorable stay!

Kind regards,
Departamento de Operaciones Cordial Hotels & Resorts

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Reviewed 23 July 2024 via mobile

This was our fifth visit. Our previous stay was before covid and since then the small white stones around the pools have been replaced with tiles, and the dining area has had a makeover. All good in my opinion. The food has improved. The grounds and plantings are still immaculate and are one of the main reasons why we choose the Cordial over the Radisson Blu further up the road. All the staff work very hard to make the hotel perfect for their guests. The Inagua spa is always worth a visit. If you want a relaxing sunshine and pool holiday, the Cordial Mogan Playa is hard to beat.

Date of stay: July 2024
Trip type: Travelled with family
3  Thank Twotanks
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Cordial, Other at Hotel Cordial Mogan Playa, responded to this reviewResponded 24 July 2024

Dear valued guest,

Thank you very much for sharing your delightful review of your recent stay at the Hotel Cordial Mogán Playa! We are honored to have welcomed you back for your fifth visit and we greatly appreciate your loyalty.

It is really rewarding to know that the enhancements have positively impacted your stay. We always take into consideration the feedback from our valued guests and make the necessary improvements to perfect our vacation experience - we are delighted that you were impressed with all the enhancements we have implemented.

Your recommendation of our hotel as a top destination for a relaxing sunshine and pool holiday is greatly valued. We hope you continue to trust us for you future vacations and we would love to welcome you at least five more times!

Kind regards,
Departamento de Operaciones Cordial Hotels & Resorts

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