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fairylightqueen
Bucks.

Even better than last time............

5.0 of 5 bubblesReviewed 8 Feb 2023
This was our second visit to Hotel Cordial Mogan Playa. We last came three years ago just as covid was beginning.

Although disappointed not to get a top floor room with a sunny balcony in requested block, our room on the first floor overlooking the quiet pool was lovely.

I am not going to repeat everything I said in my review last time but will highlight the things that I love best about this hotel. ..... the architecture is stunning for a start both inside and out. No beige/grey decor here. Colourful and quirky how we like it. Caves and waterfalls inside as well as out. The grounds and planting are also incredible... so glad I had an App on my camera to tell me what all the trees and flowers were.

Love the fact that there are decent sized mugs in the bedrooms for early morning tea. Love that I could have a proper bath. Comfy sunlounger mattresses.

Great food in the restaurant. There really is something for everything. We were so impressed with the evening buffet that we ate in nearly every evening. There are two sittings and we chose the latter as it was much quieter. We also went to breakfast earlyish to avoid the busy time.

However, the real improvement this time for us was the running of the lobby bar. So chaotic three years ago that we went out for our drinks but this year the bar ran like clockwork with gorgeous cocktails made with professional aplomb by Mihai and Andres; they are a credit to the hotel. Cocktails made from scratch... no premixies. Joyous.

We will be back.
Date of stay: January 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Tanja Tremmel, Other at Hotel Cordial Mogan Playa, responded to this review
Responded 9 Feb 2023
Dear valued guest,

It is a real pleasure for us to read that your second visit to our Hotel Cordial Mogán Playa was even better than the previous one! What an honour that you have visited us after three years and have been able to see all our improvements; certainly, after the difficult times of the pandemic, we have been able to improve and have even surpassed the quality of service that has always characterised us.

As you rightly stated, our efforts are reflected in the continuous improvement of the services and we are glad that this time you were able to enjoy the speed and quality of the lobby bar service. Thank you very much for trusting us again and for appreciating our efforts and progress, it is words and encouragement like yours that encourage us to keep working on improving our services.

Our colourful architecture and our gorgeous cocktails await your return, it has been a pleasure to serve you and we look forward to your third visit, hopefully it won't be too long and we will see you very soon!

Kind regards,
Departamento de Operaciones beCordial Hotels & Resorts

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 7 February 2023 via mobile

A beautiful place and managed to get a decent deal of £1000 for a week. Went with a friend who had a separate room.
We had a great time and recommend. People clearly come again and again. The situation is great, staff friendly, entertainment was fun and the other guests pleasant and polite. Staff lovely.

The people who have been critical do have a point. Bathrooms are dated, towels thin, provision of information utterly lacking unless you come via an agent. People coming on their own should be able to have communal breakfast and dinner tables as an option so they can socialise. Felt very couply although people do come solo.

But I would recommend and very pleased we picked it.

Date of stay: February 2023
Trip type: Travelled solo
2  Thank Camper44528356182
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tanja Tremmel, Other at Hotel Cordial Mogan Playa, responded to this reviewResponded 8 February 2023

Dear Jackie,

Thank you very much for choosing our Hotel Cordial Mogan Playa for your holidays and for taking the time to share such a nice review about your experience with on TripAdvisor. It is a big pleasure to read your feedback and see that we provided you with an exceptional stay where you and your friend have been able to fully enjoy our facilities and our lovely staff, who works hard every day to make our hotel, as your rightly stated, a special place.

We take our guests's opinions very serious so we have carefully noted each point you mentioned in order to improve. We are working on the continuous improvement of our facilities and services and we hope you will have the pleasure to check all our renovations in a future stay with us. We are delighted that you will be able to access all the information thanks to the directory of services, a magazine that from today is available in all rooms so that our guests have full access to all the information.

We thank you for your wish to recommend us and look forward to providing you with an extraordinary holiday once again!

Best regards,
Departamento de Operaciones beCordial Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2023 via mobile

Hotel rooms were a bit tired and dated urgently in need of new furniture and redecorating.
Food was a bit hit and miss. Breakfast was ok but main evening meal was cold and poor quality.
Some general areas are in need of refurbishment and new carpets etc.
Gardens and pool areas were pleasant and well looked after.
Paying to use the room safe seemed petty.
Evening entertainment in the bar area was poor.
Towels were grey and thin, no robes or slippers.
Even in January finding a sinned that wasn’t reserved was difficult.
Definitely not 4 star.
Staff however were excellent and helpful.
The harbour area in Mogan was lovely and we found some great restaurants to eat at.

Date of stay: January 2023
Trip type: Travelled as a couple
2  Thank Ryan N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tanja Tremmel, Other at Hotel Cordial Mogan Playa, responded to this reviewResponded 7 February 2023

Dear Ryan,

We are very concerned that despite of several efforts, we unfortunately failed to please you during your stay at Hotel Cordial Mogan Playa. Please, accept our most sincere apologies for not living up to your expectations and thank you so much for taking the time to write this review as it gives us the opportunity to improve.

We will take all the necessary corrective measures, among which will be to ensure that all the incidences you encountered during your stay are taken into account, especially those related to the quality of food, facilities and materials. You have our most sincere apologies and our truly commitment that we will take your honest opinion very seriously as this will assist us to ensure we maintain focused on providing only the very best to our guests.

We also appreciate your kind comments regarding the staff and the lovely area and we hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high-quality service

Kind regards,
Departamento de Operaciones beCordial Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2023

This hotel is set in beautiful surroundings and we had an attractive, reasonably well appointed room. But I'm about to point out a series of negatives, which you may be okay with, but they spoiled our break. It just could be so much better as certain elements became really irritating, particularly the behaviour of the evening buffet restaurant staff. So, we would not recommend this hotel if you like good quality 4 or 5 star service and accommodation.

Overall, this place comes across as a very backward, unpolished, slightly cheap, 3 star hotel and cuts costs at every opportunity. And for £200 a night I expect much, much more

1. Firstly, keeping all those live canaries/birds in such a confined cage is appalling. Every time I walked past that cage I cried inside. Please, if they cannot be freed, build them a massive cage with room to fly/exercise and a big bath. It's just cruel
2. Communication or Information - there is none. Whilst we were given a small map with our key card, nowhere could we find any info about food availability in each location, menus, tea/coffee availability, was there any room service? Bars? Entertainment?What about local events like the market? Different swimming pools? No telephone contact numbers on the telephone. Bits of A4 paper in plastic holders are minimal and were removed from most decent hotels in 1985! Wallpaper at best.
A simple tv based system, easily updated, which reception could tell you about on arrival would be helpful.Or even plasma touch screens strategically located. What about an app?When I phoned the ONLY number given, 99 for reception, I asked if we could book to eat at the buffet dinner at 6pm that evening. I was told they do not have that information and cannot help. Go down at 6pm and ask - maybe, maybe not. Could you be anymore unhelpful? (We did try and they were fully booked so we reserved a table for 3 days later). Seriously in a hotel this size why isn't there a central hub with information at their fingertips?
3. Restaurant- We booked a table for early sitting (6pm)buffet on Tues (when we were told they were full) for the Friday evening. Upon arrival on the Fri for our reservation Sheila, the hostess, told us they were full. We explained we booked with her 3 days earlier, she looked like a deer in headlights and a manager (I think. No name badge) came over. His behaviour was absolutely disgraceful - his approach was he was doing us a favour by finding us a table and we should be grateful. No apology just a 'mistakes happen' statement.We would have walked out but with a type one diabetic who’s already had their insulin we could not be picky. The meal was average, bland , batch cooking for the masses, frozen pizzas from cellophane. We’re really glad that’s the only night we ate there. They're only interested if you are booked half board.
4. As I have some mobility issues (and I showed my blue badge on arrival for the car park space) I checked that the room was close and on a lower floor, and at check in I was assured it was. It turned out it was on the second floor (of 3), several buildings away! Not a great first impression. Plus a lift out of order for days.
5. Rooms. Our room never got any sunlight so the balcony was a waste. Why was a DOUBLE room made up as two single beds?
The room was also next door to the housekeeping store with the constant noise of banging trollies. Despite this, the housekeeping treatment of our room was inconsistent and failure to top up T&C ingredients or bathroom toiletries happened regularly. We only ever got 2 sachets of coffee and 2 milks every day, despite asking for more, it was like we were being strictly rationed. We went and bought our own.
The shower mechanism is not very good. You have to get in the bath and turn the shower on before being able to adjust the temperature, and the towels were threadbare.
Reception insisted we had a valet take us to our room, but he missed the perfect opportunity to explain fire exits from our room or provide any information.
Why did we have to pay extra to use the standard in-room safe. Why? There are no on going costs for them.
No bath robe either.
Pillows not great and only one spare one in wardrobe.
The English speaking tv channels regularly froze or just weren't available.
The WiFi was very reliable.
5. Breakfast. It is mayhem. A good selection, but I urge the restaurant manager to complete the 'customer journey' properly and make changes. Now I'm aware different nationalities eat differently, but, if you are going to have 'stations' then set them up logically. So, I want toast or bread, I can get my butter. But where is the jam, marmalade, cheese etc? That's right, on the opposite side of the room! Cut fresh fruit in a different part of the room to the yoghurt bar, massive queues for eggs/omelettes next to each other. Why not set up two different areas for hot foods? We ended up having our breakfast at the earliest time just to avoid the masses, and that's not ideal when on holiday. The self serve coffee machine was disgusting and it's hit and miss if you get served coffee in a pot to your table, but you can guarantee getting mowed down daily by a waitress with a crockery trolley.

The shopping centre opposite the hotel is run down and depressing. And the scrub land alongside is a bit off putting. But by leaving the hotel by the bottom gate means the lovely marina area was near enough and we had some fabulous meals near the port/beach.

This hotel needs some forward thinking management with marketing skills and a focus on high level customer service particularly given the prices they charge. If they're aiming at a lower market or 'package' holidays then reduce the price. But we won’t be visiting again.

Room tip: Ask for a room with a balcony that gets the sun.
Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
9  Thank SO-190
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tanja Tremmel, Other at Hotel Cordial Mogan Playa, responded to this reviewResponded 7 February 2023

Dear Sarah,

We are very sorry to heat about your disappointing experience as we pride ourselves on providing guests with amazing and memorable vacations, offering high quality service and we fully regret that this is not what you experienced. We would like to sincerely aplogize for all the incidents encountered during your stay and we also take this chance to detail some of the aspects in which we have failed.

First of all, we would like to take this opportunity to inform you that the birds in our establishment are fully cared for and protected. At beCordial Hotels & Resorts we are fully aware of the importance of the care and protection of animals and we take the utmost care of their welfare. This is a species that could not survive in captivity, so in our complex we take care of rescuing them and ensuring their satefy, giving them all our care and attention.

Secondly, regarding the lack of communication and information, we would like to inform you that currently all the rooms have a complete directory of services where our guests can access all the information about our facilities and services. We regret that during your stay you were not able to enjoy this new service, as we were working on a big update and it has not been available until this week. With this directory, all the information needs of our guests are solved and they can now access, through the paper version and through the digital ones, to a complete catalogue of information. Anyways, we are surprised and disappointed by the lack of information provided by our reception staff, as we work on continuous training so they can provide the most complete information to all our guests. We are very sorry for the inconvenience caused and we will work hard to improve this aspect.

At the same time, we sincerely regret the unfortunate incident you experienced with our restaurant team member and we assure you that this is totally an exceptional behaviour which is not at all in keeping with the usual standard of service we strive to provide. We discussed your concerns with our management and currently we are looking into ways to enhance our guest experience.

We also appreciate all your valid suggestions about the breakfast buffet and some maintenance regards and you may rest sure that your feedback has already been shared with the area supervisors of our resort in order to take into consideration your perception to keep improving.

Thank you for all your comments and we remain at your disposal for any further comments or suggestions you may have and, once again, thank you for your time and for your desire to help us improve. We understand no one expects this kind of situations during your holidays, although we hope you give beCordial Hotels & Resorts a second chance to demonstrate the quality service we are known for.

Kind regards,
Departamento de Operaciones beCordial Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2023

We have come to the end of our 7 night stay in this very beautiful hotel and have thoroughly enjoyed every minute. Our room was ground floor and faced the larger pool, it was perfect for us with a large terrace, although I did miss being able to pull the curtains too on an evening! The food in the restaurant was standard buffet and could to be much warmer, by the 5th night we'd had enough and ate out at the harbour. For our first visit to the Canaries I think we made the perfect choice of hotel to enjoy some winter sun and will return.

Date of stay: January 2023
Trip type: Travelled as a couple
2  Thank Viv H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tanja Tremmel, Other at Hotel Cordial Mogan Playa, responded to this reviewResponded 6 February 2023

Dear Viv H,

We are pleased to know that by choosing Hotel Cordial Mogán Playa you made the perfect decision to enjoy your first visit to the Canary Islands! It is a pleasure to know that you were able to enjoy your seven night stay in our beautiful calm oasis and that every minute of your stay was worthwile.

We will take all your comments into account to continue improving the quality of our services and we thank you for your nice and candid comments.

We sincerely hope you do decide us to visit us once again, we promise we would do our best to exceed all of your expectations!

Warm regards,
Departamento de Operaciones beCordial Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2023

I visited across Christmas 2022 with my little girl (7). It was a last minute booking but absolutely fantastic. The hotel was beautifully dressed for Christmas, the staff very welcoming and friendly, food great - especially deserts, and the heated pools and absolute must. We will definitely be visiting again.

Room tip: Take your driving license to really get out and about and see the island. Car rentals are quite cheap and you’ll get to really explore.
Date of stay: December 2022
    • Value
    • Location
    • Service
3  Thank Anne C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tanja Tremmel, Other at Hotel Cordial Mogan Playa, responded to this reviewResponded 1 February 2023

Dear Anne,

Thank you very much for taking the time to give us this glowing review! We are more than delighted to read that your last minute decision was successful and that you and your little girl were able to enjoy a perfect Christmas break in our Hotel Cordial Mogán Playa.

It is wonderful to read that we met and exceed your expectations in all terms and we sincerely hope to finally get the chance to welcome you back and surprise you once again with our tasty desserts. We hope it does not take so long before we receive you back again!

Best regards,
Departamento de Operaciones beCordial Hotels & Resorts

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