I visited across Christmas 2022 with my little girl (7). It was a last minute booking but absolutely fantastic. The hotel was beautifully dressed for Christmas, the staff very welcoming and friendly, food great - especially deserts, and the heated pools and absolute must. We will definitely be visiting again.
Dear Anne,
Thank you very much for taking the time to give us this glowing review! We are more than delighted to read that your last minute decision was successful and that you and your little girl were able to enjoy a perfect Christmas break in our Hotel Cordial Mogán Playa.
It is wonderful to read that we met and exceed your expectations in all terms and we sincerely hope to finally get the chance to welcome you back and surprise you once again with our tasty desserts. We hope it does not take so long before we receive you back again!
Best regards,
Departamento de Operaciones beCordial Hotels & Resorts
My wife & I stayed here for 4 nights recently and regard this as a large, first-class hotel, but with one caveat - that you get a room in a good position. Our room facilities were faultless, but we were in a gloomy, shaded ground-level area, receiving little daylight and did not get use of our patio area. However, we loved everything else about this beautiful place, The staff could not be more helpful, breakfast in the blue room (junior suite exclusive) was superb, the lovely heated pool and surrounding area was delightful and the exotic gardens were exceptional - with a sub-tropical feel. I must add that the bar prices were surprisingly reasonable, with good service. I would love to return sometime and highly recommend this hotel in the lovely resort of Puerto de Mogan.
Dear Edward W,
Thank you very much for choosing our Hotel Cordial Mogán Playa for your holiday! We are pleased to hear that you loved everything of your stay and you especially found our room facilities and our team’s work absolutely fautless. To read such kind words from satisfied guests like you tell us that we are working in the right direction, so thank you very much for your lovely review and your recommendation is really appreciated.
We look forward to your return and do not hesitate to contact us on your next stay, we will do our best to make sure you can enjoy the tireless hours of sunshine in Mogán, we would love to receive you again soon!
Kind regards,
Departamento de Operaciones beCordial Hotels & Resorts
This was our second stay at the hotel. You know a hotel is special when so many people are returning guests and many reviewers here and people we met at the hotel had stayed here before. The hotel is a beautiful oasis and the external grounds and interiors are kept immaculately clean. We had a room on a high floor looking over the main pool area. This was a beautiful view to wake up to in the mornings and to enjoy from the balcony in the evenings. The room was again immaculately clean, very comfortable and tastefully decorated. It was our wedding anniversary and when we arrived the bed was decorated with rose petals and there was a complimentary bottle of wine and fruit, which was unexpected yet greatly appreciated. Our housekeepers name was Magaly and she was fantastic, super friendly and helpful, when we needed something, she took care of it and made it feel like no problem at all. What a gem! Thank you Magaly!
Breakfast was our favourite meal at the hotel. Due to a chronic disease I have a very special diet, gluten free and dairy free, which can often be tricky to manage when I travel. However not at Cordial Mogan Playa! The managers were brilliant, there were two in particular that were super friendly and helpful, Eduardo and Marcos. After the first day they arranged to have soya yogurts for me each day and helped me to get familiar with the gluten free section at breakfast and how to use the designated toaster. The bread and pastries were amazing by the way! Thanks you Eduardo & Marcos!
The servers / waiting staff were also very friendly and helpful, Sofia really looked after us, she has such a warm and pleasant personality. Thank you Sofia!
Dinner
Again the hotel were fantastic for gluten free (and good for dairy free) for dinner. The chefs would prepare a pasta dish or other dish which was always tasty. The only suggestion I would have is that there were no deserts for a gluten free dairy free diet - yet the pastries from breakfast were gluten and dairy free - so if these could be available again in the evening, they would be fine. In other hotels - meringue and fruit were offered (Eg strawberries with coconut cream) which is usually suitable for people with allergies (obviously not to eggs) so there is a tip for the kitchen ;-)
Because of my tricky diet and condition, the hotel allowed me to swop dinner for lunch to eat earlier in the day - which my condition sometimes needs. It was a bit invincible to have to go to reception on the day to get a voucher for lunch (instead of dinner) but a first world problem lol. Lunch is served in the smaller restaurant near the kids/family pool area . Juan, the chef at lunch was absolutely amazing! He made me a number of delicious dishes that were gluten and dairy free and even a dessert! An alcohol free mojito! Wow! Juan is another example of an outstanding staff member. Thank you Juan! In our experience that’s what puts this hotel above so many other hotels in its class, the staff. They really make your holiday! They are so relaxed (yet very hard working), friendly, warm, helpful, I just love the staff at this hotel. We’ve stayed at many 4 & 5 star hotels but there is something about the staff and service in this hotel that makes it feel like homely. Perhaps this is one of the key reasons guests keep returning! ‘Home from home’. So overall of course I would highly recommend this hotel, it’s simply the best! We will definitely return! Thank you Cordial Mogan Playa.
Dear valued guest,
Thank you so much for choosing us for the second time and for allowing us to be part of the celebration of your wedding anniversary, it is so nice to know that the surprise prepared by our team in your room was to your total satisfaction!
We absolutely loved your words about our facilities and services and we are delighted to know that breakfast was absolutely marvellous and totally suitable for your enjoyment. We do our best to adapt our services to every types of diets so everyone can make use of them and we are proud to read your words. Please rest assured that we will take into account your suggestion about the desserts for gluten free diet, everything that makes our guests feel better is always welcome.
Also, we want to highlight your words: “there is something about the staff and the service in this hotel that makes it feel like home”. Wow! You have described what we want all our guests who come to feel in our hotel and we are especially greateful for your thoughtful mention to our lovely Magaly, from our housekeeping team, as well as our fantastic chef Juan and our unbeatable managers Eduardo and Marcos. We will pass your nice words and regards on to them, as they certainly do a brilliant job everyday and we cannot be prouder.
As you stated here, the loyalty of our guests is our best reward and our best letter of introduction so it is always a pleasure to read that you will continue to trust us for your holidays. Thank you for your confidence. It was an-honor to host you again and we are looking so much forward to welcoming you back to your second home!
Thank you, thank you and thank you!
Kind regards,
Departamento de Operaciones beCordial Hotels & Resorts
Just had to write a review when we saw what the lady from Oslo had written don't know what planet she is on the cleanliness at this hotel is excellent and as for her comment about no staff at breakfast time some times there were too many and we wished they would slow down there was always an abundance of coffee and the dinner manager Riccardo was a delight.Maybe our only complaint was the food on the evening could have been warmer. We celebrated our 51st wedding anniversary while we were there and we were surprised on the evening with balloons streamers and a large bottle of carva on our table and rose petals on our bed! Nothing is too much trouble we are about to rebook next January 2024 and hope to bring our son and daughter in law with us especially so they can taste the wonderful cocktails with us. We'll done cordial see you next year!
Dear Ken and Sue,
Thank you very much for your feedback! Your opinion is important for us as it is a vital way of reviewing the level of service and facilities we provide so we can offer you the quality you deserve, so thank you very much your sharing with us your beCordial experience.
We appreciate that you write so highly of the cleanliness of the hotel, our housekeeping staff work hard every day to ensure that the facilities are in perfect condition to all of our valued guests and it is so nice when their work is recognized. Thank you so much, we will share all your kind words with the team and especially with Riccardo, our lovely dinner manager. Please rest assured that we will keep the hot food at dinner issue it mind, so that the next time you will leave with a 100% satisfying experience.
Once again, thank you very much for choosing us to celebrate your 51st wedding anniversary. We sincerely hope that you finally book for the next year so you and your family will be able to enjoy our delicious cocktails.
We look forward to seeing you next January!
Best regards,
Departamento de Operaciones beCordial Hotels & Resorts
This is a lovely hotel.We stayed in a Junior suite, which was bigger and more comfortable than we expected. The evening turn down is a really nice touch. We particularly loved our terrace which had a view of the gardens and the little chapel.
The gardens are a delight. Walking through them to breakfast everyday was a wonderful start. My husband went on the tour of the gardens which was led by a very well informed horticulturist which he really enjoyed.
The quiet pool is just as it said..... genuinely quiet, as well as warm and for the first time ever we really loved going for a swim and then just relaxing by the pool in the sunshine. The food in the pool bar at lunchtime was very good.
The location is perfect for the town which is pretty ands not been spoilt with too much development. There are lots of nice restaurants, cafes and bars.
The staff are unfailingly kind and helpful and assisted our taxi firm when my husband found at the airport that he had left his jacket, containing his car keys , in the hotel!
We had a really lovely timeand wished we had gone for two weeks rather than ten days.
I can't think of anywhere nicer to go in January!
Dear Lesley,
We are impressed with the nice review you have left us, so thank you very very much for your nice words! We are delighted to hear that your stay in our Junior Suite was so much better than expected and we are thrilled to read that absolutely everything was to your liking, from the facilities to the food options in the pool bar.
What a pleasure to know that your husband was able to enjoy our botanical tour and that you were able to relax thanks to the unbeatable atmosphere in the genuinely quiet pool. We are more than grateful to hear that from our guests and we especially appreciate the nice mention to our "unfailingly kind and helpfull" team. We hope that your loss was satisfactorily resolved and we are at your disposal for antyhing you may need.
We can think of no greater pleasure that to welcome you back the next January, we hope you will be able to enjoy a longer stay with us, see you soon and thank you so much for your trust!
Best regards,
Departamento de Operaciones beCordial Hotels & Resorts
