This is a good hotel for most groups of people. The hotel itself is top notch with lovely gardens, all the facilities you could wish for, good food, nice rooms.
Although most of the staff are nice, they are understaffed. At breakfast it is random whether you are served tea/coffee, or have to get your own. I am a sometimes wheelchair user, and have been waiting for 15 minutes for coffee, and one day just didn't bother to wait. They also don't always have time to refill the buffets, and the last hour can be quite lacking of things. I have also repeatedly found tableware not completely clean in the stacks.
The room cleaning is lacking. The sweep the floor, at least the middle of it (I have stepped in crumbs on the floor right after cleaning!) and they don't always change your cups and gasses and refill tea/coffee. Very hit and miss.
They are also not good at information. There is supposed to be room service available, I haven't seen any information at all. Activity information is hidden in a stairwell for mobile people, and the reception staff don't know anything about the specifics (like, is the hotel and botanical tour accessible by wheelchar?).
When trying to change my pool towel the third day I was also told that needed to happen between 10-12 by the pool. The pool guy told me to change in the reception, and they were quite grumpy about it. I had no information about this earlier.
So in general:
What I missed:
Pool not-reservation rules are not upheld.
Information.
Better room cleaning.
Better service at breakfast.
Clean tableware.
What I liked:
The quiet pool is quiet. No music or activities.
Enough sunbeds for everyone, even if you don't reserve.
Breakfast buffet has everything. There is one buffet for fruit and juice, one for milk, yoghurt and cereal, one for bread, one for cooked food, one for cheese and meat. Gluten free options.
Both pools are heated and very nice.
Most of the staff are nice.
Options to change towels and bedlinen when you want it, not every day.
Nice room w fridge, kettle, tv, good bed.
Nice common areas, beautiful grounds.
Generally good accessibility (except from the main entrance!).
