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Simira
Oslo, Norway

Good, but could be better in some areas

4.0 of 5 bubblesReviewed 27 Jan 2023
This is a good hotel for most groups of people. The hotel itself is top notch with lovely gardens, all the facilities you could wish for, good food, nice rooms.

Although most of the staff are nice, they are understaffed. At breakfast it is random whether you are served tea/coffee, or have to get your own. I am a sometimes wheelchair user, and have been waiting for 15 minutes for coffee, and one day just didn't bother to wait. They also don't always have time to refill the buffets, and the last hour can be quite lacking of things. I have also repeatedly found tableware not completely clean in the stacks.

The room cleaning is lacking. The sweep the floor, at least the middle of it (I have stepped in crumbs on the floor right after cleaning!) and they don't always change your cups and gasses and refill tea/coffee. Very hit and miss.

They are also not good at information. There is supposed to be room service available, I haven't seen any information at all. Activity information is hidden in a stairwell for mobile people, and the reception staff don't know anything about the specifics (like, is the hotel and botanical tour accessible by wheelchar?).
When trying to change my pool towel the third day I was also told that needed to happen between 10-12 by the pool. The pool guy told me to change in the reception, and they were quite grumpy about it. I had no information about this earlier.

So in general:
What I missed:
Pool not-reservation rules are not upheld.
Information.
Better room cleaning.
Better service at breakfast.
Clean tableware.

What I liked:
The quiet pool is quiet. No music or activities.
Enough sunbeds for everyone, even if you don't reserve.
Breakfast buffet has everything. There is one buffet for fruit and juice, one for milk, yoghurt and cereal, one for bread, one for cooked food, one for cheese and meat. Gluten free options.
Both pools are heated and very nice.
Most of the staff are nice.
Options to change towels and bedlinen when you want it, not every day.
Nice room w fridge, kettle, tv, good bed.
Nice common areas, beautiful grounds.
Generally good accessibility (except from the main entrance!).

Date of stay: January 2023
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tanja Tremmel, Other at Hotel Cordial Mogan Playa, responded to this review
Responded 1 Feb 2023
Dear Simira,

Thank you very much for choosing us for your well-deserved holiday and for taking the time to share such a detailed review about your recent experience with on TripAdvisor.

We appreciate not only your highlighting the positive aspects of your stay, but we also we thank you for having pointed out the aspects, which you thought, needed to be improved. While we are delighted to know that you enjoyed our top nocht hotel and our lovely facilities, it is with much regret to know that obviously we did not meet your expectations in several other regards. Please accept our most sincere apologies for the incidences you had encountered during your stay.

We sincerely regret any shortfall in this service that you may have experienced during your stay. At beCordial Hotels & Resorts we strive to provide total confidence being fully aware that hygiene and cleanliness are aspects of major importance. For a future occasion, please do not hesitate to contact our reception staff to point out any service imperfection. The team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Nevertheless, we appreciate your comments; we have sent this information to the housekeeping manager and we are currently working to ensure that this does not happen again.

At the same time, we are very sorry for the lack of cordiality and attention received from some of our team members. We regret that they were not able to provide you with the information you needed and we have taken the necessary measures to prevent this from happening again. All the team will be trained so that this does not happen again and we also take this chance to let you know that all our guests will soon have a directory of services available in the rooms, where they will be able to access all the information about the establishment.

All your candid and constructive comments makes us feel that we just need a little more effort to give an excellent quality service, so we thank you very much for your time and you may rest sure that your feedback has already been shared with the area supervisors in order to take into consideration your perception to keep improving.

We truly regret all the inconveniences and we look forward to your next visit so we can hear your feedback on our upgraded services.

Best regards,
Departamento de Operaciones beCordial Hotels & Resorts
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (5,671)
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Reviewed 25 January 2023

Stayed here in January 2023 for a week. We loved it and wish it had been longer. We stayed in a junior suite and liked that it was in a quieter part of the hotel. Stayed B&B and went into Morgan for dinner. Breakfast in the blue building was excellent with great service. Loved the pools and that they are heated so ipeven in January they are great to swim in. Great reflexology treatment at the spa …..so relaxing. What makes this hotel are the staff who are lovely and the beautiful, beautiful gardens which are stunning. Great hotel don’t understand why it’s 4* should definitely be 5* but totally understand it’s Trip Advisor Traveller’s choice rated, totally deserved. Loved it and you will too.

Date of stay: January 2023
4  Thank Ben H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tanja Tremmel, Other at Hotel Cordial Mogan Playa, responded to this reviewResponded 26 January 2023

Dear Ben,

Thank you so much for choosing us to enjoy your holiday in Gran Canaria! It has been an absolute pleasure to read your review, you have been amazed with our Hotel Cordial Mogan Playa and we have loved the way you have described your beCordial experience on TripAdvisor.

We are immensely grateful for all your compliments to our hardworking team, the pools, the quality of breakfast and the relaxing spa treatments. Comments like yours make us feel so pleased and proud and certainly encourages us to continue to provide the best of services.

We hope that it will not be your last visit and that you will be able yo enjoy in a non too distant future a longer stay with us!

Best regards from sunny Mogán,
Departamento de Operaciones beCordial Hotels & Resorts

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Reviewed 22 January 2023

A wonderful hotel - one of the best we’ve ever stayed in in the Canaries. It’s beautifully appointed with an impressive reception area decorated with cascading waterfalls and exotic vegetation. The grounds are equally beautiful and well kept. The staff are so helpful. The food is plentiful, varied and delicious for both breakfast and dinner. What we especially liked was that there are two dinner sittings and we chose the later one at 8.15. We’ve stayed in some hotels at this time of year where everyone seems to want to eat early and the staff are trying to close the restaurant at about 8.30. Another advantage is that they were happy for us to take an unfinished bottle of wine to our room, keep it in the fridge and bring it back to the restaurant the following day. (My husband doesn’t drink alcohol and I don’t want to drink a whole bottle!)
Our room was lovely. We asked for the two beds to be made up as a double and this was done straight away.
The location is excellent, close to amenities such as the centre, the harbour from which you can take a boat trip and the bus station, for those who don’t want to spend the day on a sunbed. The nearby local bus takes you to the town of Mogan where beautiful walking routes begin.

Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
3  Thank CheshireMargaret
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tanja Tremmel, Other at Hotel Cordial Mogan Playa, responded to this reviewResponded 24 January 2023

Dear CheshireMargaret,

We have been absolutely impressed with the beauty of your review and the nice recognition you give us through your words. Thank you so much for taking the time to share them with us and the entire TripAdvisor community.

We would especially like to highlight your words about our efforts to meet your wishes. We always try to meet the needs of our valued guests and we are very happy to know that you appreciate our efforts, so once again we thank you wholeheartedly. It can all be summed up in one small but very important phrase: one of the best Hotels you’ve ever stayed in the Canary Island. We cannot thank you enough for this wonderful words.

It was a real pleasure to host you and hopefully you will provide us an opportunity to host your holiday once again. We will love to welcome you back soon!

It is just an honor for us to receive guests like you.

Kind regards,
Departamento de Operaciones beCordial Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2023

Just got back from 10 days at the Cordial Mogán Playa, arranged through TUI. This was our fifth visit since 2014, which says it all really. It’s a terrifically well-run hotel and the staff are happy, well motivated and always friendly and happy to oblige. The hotel is kept spotless and the gardens are a delight. There is nightly cabaret-style entertainment, which is fun. Breakfast and dinner are presented buffet style, with plenty of choice. The hotel mainly seems to attract older couples and younger couples with pre-school children. It will definitely NOT appeal to younger singles/couples looking for action and nightlife, and the town itself is an early night place once the restaurants close. If you are looking for tranquility in a lovely setting you will not be disappointed and you will not find better value. The hotel is a short, level walk into the town and main beach/marina area where there are numerous restaurants and good shopping.

Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Kathleen L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tanja Tremmel, Other at Hotel Cordial Mogan Playa, responded to this reviewResponded 23 January 2023

Dear Kathleen L,

It makes us so happy to read that you enjoyed your recent stay just as much as the first! The trust that you keep on put in us year after year means the world to us and shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We absolutely loved how in a few phrases you described the incredible experience you lived at Hotel Cordial Mogan Playa and we are pleased that, once again, you had a delightful stay with us and that we were able to fulfill all your expectations in terms of our staff, cleanliness, entertainment, grounds and breakfast.

Once again, we would like to express our most sincere gratefulness for choosing us since 2014 and we hope that you will continue to choose us for many years to come for your future holidays. We are looking so much forward to welcoming you for your sixth back home!

Kind regards,
Departamento de Operaciones beCordial Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2023 via mobile

Our second visit to this Hotel and I’m sure we will return. Booked with jet2 and would probably book independently. We stayed in the solaz apartments on a B&B , which were luxurious…own hut tub, private sun terrace and bubble pool plus a self catering apartment. Breakfast in hotel was great, fresh and plentiful buffet style. We

Date of stay: April 2022
Trip type: Travelled with family
Thank Lesley C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tanja Tremmel, Other at Hotel Cordial Mogan Playa, responded to this reviewResponded 23 January 2023

Dear Lesley C,

We wholeheartedly appreciate your lovely review and the fact that you are returning for the second time to our Hotel Cordial Mogán Playa and Cordial Solaz! It gives us an immense pleasure to read through your comments and to know that you had such a pleasant, a luxurious and comfortable stay with us.

Thank you very much for all your kind words, we will be waiting for your 3rd visit. It is so nice when our guests turn into regular visitors and become part of the beCordial family. Until next time!

Kind regards,
Departamento de Operaciones beCordial Hotels & Resorts

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Reviewed 5 January 2023 via mobile

Great stay no issues with getting a sun bed
If you require one in a prime position may be a different story

Room excellent one of the best showers I’ve had in any hotel I’ve stayed in

Food lots of choices can’t complain noticed someone said vegetarian choice poor however if you speak to the manger he will arrange extra choices for you as we did

Hotel is near bus station which is great service only £1.5 euro to Puerto Rico

I would recommend this hotel you Will not disappointed thank you for great stay and thank you to all the staff

Date of stay: January 2023
Trip type: Travelled as a couple
2  Thank Odyssey37227459064
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tanja Tremmel, Other at Hotel Cordial Mogan Playa, responded to this reviewResponded 9 January 2023

Dear valued guest,

Thank you very much for your positive feedback! We are thrilled that everything was to your satisfaction; we always aim to meet and exceed our guests’ expectations and it is wonderful for the team to receive such fantastic words. We really appreciate you highlight our great shower and the fact that this is the best one that you have had in any hotel!

Thank you for your your kind words and trust, it was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

Warm regards,
Departamento de Operaciones beCordial Hotels & Resorts

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