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Claire M

Good 3 star complex

3.0 of 5 bubblesReviewed 14 Apr 2024
I have mixed feelings about these apartments, on arrival we were given one of the apartments with a large balcony with shower which we thought they charged extra for, so pleasantly surprised. The complex is huge and set out over different levels, our apartment was on E8 so it took 3 or 4 lifts up from reception on arrival, after that we took the stairs mainly. It does take a few days to get your bearings and work out your way to the pools/ snack bar etc. The apartments was clean and everything you needed, we did have a few little bugs in the kitchen and a couple of cockroaches which wasn't great but wouldn't totally put me off going again. We mainly used the family pool and they do ask you not to reserve sunbeds which works well here, you can come down at any time and there are sunbeds available. Entertainment team were good and there was bingo, darts, archery, sangria making and lots of other things available including kids clubs. The cat situation isn't great, they wonder around all over the complex and we saw one that looked particularly poorly. The communal areas and staircases are a bit grubby and also the lifts, the cleaners do a good job in the rooms/bar areas etc and the gardens are all well kept, all staff on reception are really nice. The snack bar is good value for money and the food and portion sizes are good. It is a cashless complex so you can either pay by card or put it on your room and settle your bill at the end. We were self catering so cannot comment on the restaurant food. Well stocked supermarket over the road with reasonable prices with a fresh bakery section which was excellent. It was very hot whilst we were there due to the Calima and the ceiling fans didn't really do anything so I would recommend air-con if you are booking. Late checkout wasn't available but they offered us a courtesy room free of charge which was like a little pod with a bed, sofa and cot, there is a shower block and towels so you can enjoy your last day if you have a late pick up. All in all I would say its a good three star complex we all enjoyed our time here, I would say it suits families with younger children as there is a soft play area and a few playgrounds on site too.
Date of stay: April 2024
Trip type: Travelled with family
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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    Reviews (3,211)
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    All reviews outdoor shower sun loungers these apartments self catering infinity pool huge balcony snack bar air con soft play quiet pool gran canaria north pool patio doors supermarket opposite large supermarket top floor half board
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    15 - 20 of 3,211 reviews
    Reviewed 12 April 2024

    We stayed for 5 days in a ground floor garden room near one of the 3 pools (one is for kids , another is NOT for kids) and this one was mixed. The apartment is kitted out well- and was cleaned every day. The welcome on arrival was warm and genuine. All the staff were polite and helpful. There are a couple of bars and a restaurant that was fine for a snack. We also were able to make use of a courtesy room between the noon check out and our taxi to the airport in the evening. For us it was ideal as it is 10 minutes walk from the beautiful Puerto Mogan and it's fantastic restaurants - there is also a chemist and mini mart around the corner. We will return with the rest of the family most definitely

    Date of stay: April 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank S8256FMjamesm
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Team Cordial, Owner at Apartamentos Cordial Mogan Valle, responded to this reviewResponded 17 April 2024

    Dear James,

    Thank you so much for taking the time to share your experience at our Apartamentos Cordial Mogán Valle! We are thrilled to hear that you had a wonderful 5-day stay and it is fantastic to know that our accommodations were well-equipped and kept impeccably clean throughout your visit.

    It is also so nice to know that you found our staff to be warm, geuine, polite and helpful - delivering the excellent service we strive for.

    Thank you for choosing us for your holiday and we look forward to welcoming you back with the rest of your family in the near future!

    Kind regards,
    Departamento de Operaciones Cordial Hotels & Resorts

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 April 2024 via mobile

    Fantastic apartment with the largest terrace I’ve ever had on holiday. We chose 820 (2 bedroom) as it was near the quiet pool with my parents staying in 821 (1 bedroom).
    Sun all day as soon as it comes over the mountain (10ish).
    We only visited the quiet pool as we didn’t have children and it was great, clean and spacious, plenty of loungers at any time of day. The lifeguard was attentive.
    The reception staff were very helpful.
    The spa was amazing! We went twice and were the only people there, I couldn’t understand this when the access is very reasonably priced and the facilities are excellent.

    The only downside was the lack of entertainment after 9:30. The hotel did have a couple of hours of entertainment on prior to this but not even background music after! This however does seem to be the same for most of Mogan, the only place that stays open after 10-11pm seemed to be the Starlight Disco and that was on a weekend (they also have the same tribute act on both nights…..)
    The cats are mentioned quite a bit in other posts, on arrival there was a cat poop literally outside of my apartment and the corridor smelt of this, I thought the bad reviews were right and was doubting my choice of apartments. However, this was literally the only time I saw or smelt this, the cats were around but did not bother us at all.

    Morgan is beautiful. Plenty of shops and restaurants. The beach is lovely and loungers are very reasonable - £10 for 2 loungers and a parasol!

    I will 100% stay here again and would recommend to anyone wanting a peaceful, relaxing holiday.

    Date of stay: April 2024
    Trip type: Travelled with family
    Thank Laura M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Team Cordial, Owner at Apartamentos Cordial Mogan Valle, responded to this reviewResponded 12 April 2024

    Dear Laura,

    Thank you for choosing to share your detailed holiday experience with us - it sounds like you had an absolutely incredible time at Cordial Mogán Valle! It is fantastic that our location near the quiet pool suited all your preferences, providing a peaceful and relaxing environment and we are delighted that you experienced sun all day on the terrace, making it an ideal spot to soak up the warmth and enjoy the beautiful surroundings.

    Furthermore, it is so nice to hear that you took advantage of our spa facilities and enjoyed the exclusive experience - not once, but twice!

    Your feedback regarding the entertainment offerings is also duly noted and we will take this into consideration as we continuously work to improve our guest experience.

    Your recommendation means a lot to us and we look forward to welcoming you back for another peaceful and relaxing holiday in the near future!

    Kind regards,
    Departamento de Operaciones Cordial Hotels & Resorts

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 10 April 2024

    We have returned for our fifth time with our three children... it must be good!
    our kids range from 5 to 12 and there is lots of entertainment to keep them happy and busy giving us parents time to unwind and relax by the pools. The apartments are a decent size and it's unusual for a family of 5 to be able to stay together. The balconies are spacious and get huge amounts of sunshine.
    the weather is pretty much guaranteed throughout the year too making it an easy place to choose.
    the animators are fantastic and keep all the kids busy with good competitions and lots of prizes! Sara and Karolina were fantastic this year keeping our daughter entertained with crafts and minidiscos!
    the food at the hotel is great too, and drinks are reasonably priced.
    The spa is a lovely addition and a great way for parents to relax when the miniclub is on. Massage was exceptional and really sorter my sciatica and reasonably priced. The floatation pool was the most relaxed yoy could ever be. It was quiet too so really enjoyable.
    We hope to return again next year! Thank you!

    Room tip: It's worth hiring a car to see more of the island, its cheap to hire and means you can go to some of the other beaches and sand dunes.
    Date of stay: April 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Jamie D
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Team Cordial, Owner at Apartamentos Cordial Mogan Valle, responded to this reviewResponded 12 April 2024

    Dear Jamie,

    Thank you for choosing to stay with us again and for sharing your incredible experience on TripAdvisor! We are overjoyed to hear that Cordial Mogán Valle continues to be your preferred destination for family vacations and that you and your family had such a fantastic fifth visit.

    It is truly heartwarming to know that our facilities and entertainment options have continued to impress your family over the years. We understand the importance of keeping kids of different ages entertained while allowing parents to unwind and we are thrilled that you found our offerings to be perfect for your family's needs. We will make sure that Sara and Carolina receive the recognition they deserve for making your stay extra special.

    We can not wait to welcome you back for another incredible stay next year!

    Thank you for your continued loyalty and for being a part of our Cordial family.

    Kind regards,
    Departamento de Operaciones Cordial Hotels & Resorts

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 April 2024 via mobile

    We are 8 nights in to our 10 night stay at this hotel.

    Good points:
    - Super friendly staff - both reception, lifeguards and housekeeping alike
    - 2 large, family friendly, spotlessly clean, lifeguarded pools with plenty of space for everyone.
    - 1 small, quiet, infinity pool for adults only
    - small, outdoor, soft play
    - a huge choice for the breakfast buffet (all styles and diets catered for)
    - a great, very local supermarket (SuperDino) which sells everything you need at reasonable prices
    - located close to a good selection of restaurants and bars
    - some apartments have large balconies

    Bad points:
    - so far: 2 visits to the apartment from cockroaches
    - a broken coffee machine on arrival - which was replaced - after much chasing - by another broken coffee machine
    - hand soap, washing up liquid and toilet rolls only replaced on request and then after chasing up in person at reception
    - ants in the kitchen
    - no fan in the bathroom
    - no air-conditioning
    - dated accommodation in need of modernisation
    - overflowing bins in communal areas

    Points to note:
    - the tea/coffee cups are tiny - recommend bringing your own mugs! They are also available to buy at the local supermarket

    Date of stay: April 2024
    Trip type: Travelled with family
    Thank Suzy R
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 6 April 2024 via mobile

    Another fantastic holiday in Apartamentos Cordial Mogan Valle so don’t hesitate to book if you fancy some time in the sun in a beautiful little resort.
    The apartments are great with big balconies and all the facilities you need for a simple self catering break
    4 pools but we spent most of the time at the kids splash pool which always had sun beds
    The harbour/beach is a lovely stroll down a pedestrianised walkway and has a good variety of restaurants

    Room tip: If you like a morning coffee/tea take your own mug as the ones in the room are tiny
    Date of stay: April 2024
    Trip type: Travelled with family
    1  Thank callum986
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Team Cordial, Owner at Apartamentos Cordial Mogan Valle, responded to this reviewResponded 8 April 2024

    Dear Callum,

    Thank you so much for choosing Apartamentos Cordial Mogán Valle once again for your holiday escape and for sharing your fantastic experience with us! It is wonderful to hear that your stay was nothing short of wonderful and we truly appreciate your kind words.

    We could not agree more - the short stroll to the harbour and beach through a pedestrianized walkway offers a picturesque setting with a diverse selection of restaurants, adding to the charm of our complex. How nice to know that you enjoyed it.

    We can not wait to welcome you back for another memorable getaway in the sun!

    Thank you once again for your glowing review and recommendation.

    Kind regards,
    Departamento de Operaciones Cordial Hotels & Resors

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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