We booked this hotel for our stay at Tarawang, because it was on the quite side of the island. Traveling with two kids (13&10)

The amenities are excellent, the location by the sea, the pools and the rooms look nice.

But then you stay here and you get sad that al the small things bring down the overall experience.

For example, the faucets in both bath rooms were broken and sprayed water al over the bathrooms. When informing reception about this, we were told it would be fixed with in two hours. After three we went back to reception to get our room key. Asked if everything was fixed.
Yes it’s fixed, it was not!
When I pointed this out to them it just took one hour to fix it.
Don’t know how Maintanace or the housekeeping didn’t notice the faulty faucets?

Were thinking of getting some laundry done, until I noticed the prices. Like ten times al other places we washed our cloth in Indonesia.
Could this be because they don’t want to assist you with laundry?
A thought that just came.

Then the pool bar that was supposed to be manned al day, when it was 12:15 we had to go up to reception and ask if main pool bar was closed. It was not just no staff there. After ten minutes it was open and everyone ( about 15 persons ) could order refreshments.

Tried to rent bike from hotel, it should have taken 10 minutes to get two bikes ready according to staff ( they had several bikes parked outside hotel) after 40 minutes they came with two bikes without rack on.
We specifically asked for bikes with racks so we could have our kids riding on the back.
We ended up walking instead 45 minutes late.

And the price for a small Bingtang 60 000 Idr.
The most we payed before was 30 000.
We ended walking 200 meters north of the resort they charged 55 000 for a big Bingtang.

It left a feeling almost like the laundry, they don’t want to serve you a beer so they charge you an insane amount for it so you look elsewhere.

The best thing was the Breakfast. Breakfast staff made sure that you had everything you wanted. And even made a pitcher of ice tea for our kids.

First time to Gili Trawangan.....nice place and greet location beautifully.....spicious place at Westside of Trawangan
Friendly and warm service....
Large and giant beach
And l miss to comeback to this place
Ferfect place and higly recommended

It good place, i Recomended this resort. It's really really nice sunset, the staff really friendly and so comfort...
Trust me, when you came here you won't back to home. I love breakfast and the swimming pools so nice...