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3 - 8 of 56 reviews
Reviewed 17 January 2020 via mobile

We booked this hotel for our stay at Tarawang, because it was on the quite side of the island. Traveling with two kids (13&10)

The amenities are excellent, the location by the sea, the pools and the rooms look nice.

But then you stay here and you get sad that al the small things bring down the overall experience.

For example, the faucets in both bath rooms were broken and sprayed water al over the bathrooms. When informing reception about this, we were told it would be fixed with in two hours. After three we went back to reception to get our room key. Asked if everything was fixed.
Yes it’s fixed, it was not!
When I pointed this out to them it just took one hour to fix it.
Don’t know how Maintanace or the housekeeping didn’t notice the faulty faucets?

Were thinking of getting some laundry done, until I noticed the prices. Like ten times al other places we washed our cloth in Indonesia.
Could this be because they don’t want to assist you with laundry?
A thought that just came.

Then the pool bar that was supposed to be manned al day, when it was 12:15 we had to go up to reception and ask if main pool bar was closed. It was not just no staff there. After ten minutes it was open and everyone ( about 15 persons ) could order refreshments.

Tried to rent bike from hotel, it should have taken 10 minutes to get two bikes ready according to staff ( they had several bikes parked outside hotel) after 40 minutes they came with two bikes without rack on.
We specifically asked for bikes with racks so we could have our kids riding on the back.
We ended up walking instead 45 minutes late.

And the price for a small Bingtang 60 000 Idr.
The most we payed before was 30 000.
We ended walking 200 meters north of the resort they charged 55 000 for a big Bingtang.

It left a feeling almost like the laundry, they don’t want to serve you a beer so they charge you an insane amount for it so you look elsewhere.

The best thing was the Breakfast. Breakfast staff made sure that you had everything you wanted. And even made a pitcher of ice tea for our kids.

Date of stay: November 2019
1  Thank MovPeter
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 26 October 2019 via mobile

First time to Gili Trawangan.....nice place and greet location beautifully.....spicious place at Westside of Trawangan
Friendly and warm service....
Large and giant beach
And l miss to comeback to this place
Ferfect place and higly recommended

Date of stay: October 2019
Trip type: Travelled solo
Thank Meander21490961466
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
dosmEPHR, Guest Relations Manager at FRii Gili Trawangan Pandawa, responded to this reviewResponded 18 November 2019

Dear Meander21490961466,

It was our pleasure to be at service for you during your stay at Ergon Pandawa Hotels & Resorts, Gili Trawangan. Thank you as well for posting your positive feedback on Trip Advisor forum.

We are delighted to learn that you had a great stay and that you were satisfied with your overall experience.

Thank you for staying with us, we look forward to the pleasure of welcoming you back to Ergon Pandawa Hotels & Resorts on your future visits to Gili Trawangan.

Kind regards,
Kirana Dhillon (Kia)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2019 via mobile

It good place, i Recomended this resort. It's really really nice sunset, the staff really friendly and so comfort...
Trust me, when you came here you won't back to home. I love breakfast and the swimming pools so nice...

Date of stay: October 2019
Trip type: Travelled solo
Thank dodiksetiawan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
dosmEPHR, Direktur Penjualan at FRii Gili Trawangan Pandawa, responded to this reviewResponded 21 October 2019

Dear Dodik,
Thank you for your time to write this review and sharing your experience to other guests, we appreciate that.
We are happy to read that all your expectation were met during your stay in our resort.
We all look forward to welcoming and serving you again when you next travel to Gili Trawangan.
Thanks,
Ida Bagus Punia (pony)
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2019

This hotel is unreal! We visited back in June and was very surprised that it was so quiet, soon realising the devastation that has been caused since the Gili Island earthquakes in 2018. You wouldn’t have known as everything effected has been re built and fixed, other than the fact it is so quiet. It was a beautifully relaxing holiday and staff were so lovely and helpful. I would really encourage people to visit, the sea and views are complete paradise. It is an incredible place and especially if visiting Bali or Lombok, a must visit!

Date of stay: June 2019
Trip type: Travelled as a couple
Thank Vicki W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
dosmEPHR, Direktur Penjualan at FRii Gili Trawangan Pandawa, responded to this reviewResponded 21 October 2019

Dear Vicki,
Thank you for your time to write this review and sharing your experience to other guests, we appreciate that.
We are happy to read that all your expectation were met during your stay in our resort.
We all look forward to welcoming and serving you again when you next travel to Gili Trawangan.
Thanks,
Ida Bagus Punia (pony)
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2019 via mobile

it was really nice place for accomodation,
the staff were really great,always smiling and greeting every people,
nice pool and perfect sunset place,
good for your photoshoot,
cant wait to see this place again,

Date of stay: October 2019
Trip type: Travelled as a couple
Thank kirayamanda
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
dosmEPHR, Direktur Penjualan at FRii Gili Trawangan Pandawa, responded to this reviewResponded 21 October 2019

Dear Kirayamanda,
Thank you for your time to write this review and sharing your experience to other guests, we appreciate that.
We are happy to read that all your expectation were met during your stay in our resort.
We all look forward to welcoming and serving you again when you next travel to Gili Trawangan.
Thanks,
Ida Bagus Punia (pony)
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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