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Reviewed 19 April 2018 via mobile

This was probably, once upon a time a beautiful resort, but now what you get is way far from the pictures you see on the hotel's website!!The only thing which has been unchanged is the location: this resort is literally overlooking the lake, but what would you do with a beautiful view if you don't get basic service?
First of all, forget about the 3*** they say to have: reception is only open when someone is there (otherwise you have to call an "emergency" number and just wait that someone shows up...), Staff only speaks Italian, common areas are totally not treated (you could clearly see it from the entrance: the gate is broken, hotel signs totally messed up, gardens, swimming pool, terraces completely left aside from along time apparently) and so are the private room's areas!the room we had was actually a studio for 4 people: quite spacious, bathroom was maybe older than me (shower curtain speaks itself!!), Bed matress looked like a camping one (after a couple of night your back will confirm you that!) And the small garden outside still had the fossil of beer bottles left, who knows in which era!!
The one and only positive thing is the quality of the food: talking about FB food, so basic dishes but well cooked! Restaurant service is absolutely aligned with rest of the services: tables were not tidy and set, in the morning you could still find tables messed up from the night before!We've been told we could have hd breakfast from 8am, but when we got there breakfast was not ready, there was not even trace of it!
A nice chef gave us what he found to let us eat something: some jams (one of those open and used by someone else!!!) and rusks. At 8.15 when a sleepy waiter showed up, he gave us some "croissants", a coffee and some soluble orange juice. This poor breakfast completed the idea I had about this place. Beware of rates they apply: absolutely not clear!

Stayed: April 2018, travelled on business
1  Thank bresciabeertour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2017

the hotel facilities description is not relative to the true, there is no wi-fi in the room, no at all in the restaurant and very poor near reception actually infront of the reception door-outside. No heating in the room, just one blanket, cold at night. If you stay longer like we did over 5 nights, expect no room service, clean towels just if you book and pay extra for them...

Stayed: October 2017
Thank brooke b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2017 via mobile

Great staff, nice rooms and a beautiful location in a less touristy part of Lake Como. I would come here again anytime. Also, if you have private transportation, it is super easy and quick to get to "more happening" places if you want.

Stayed: June 2017, travelled with friends
Thank gdfthr81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2016 via mobile

One of the best places to be around in Lake Como province. Beautiful view of the lake and mountain makes you feel you can touch them as you are so close. The owner is very nice and makes you feel at home, you can have a glass of her favourite Pata Negra Brut with her and chat about your next visit.

Stayed: November 2016, travelled as a couple
1  Thank U9610ZWgianlucas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2016

I don't usually write reviews in much detail, but the reviews were so mixed that i wanted to give the hotel credit where its due.

We arrived a bit early, and were more than happy to hang around but we were immediately checked in and personally shown to our room. A service people don't do to often these days. We were shown how to open the nice french style doors and left to unpack.

The room was clean, spacious and had the most gorgeous view of the lake from our private balcony. The back drop is truly spectacular. 10/10 for that.

We had a kitchenette which had all the essential tools for self catering and a bathroom that was clean and spacious.

There was a book with some helpful info such as train times back to Milan and some local attractions - also some house rules as it were. Not a problem for us as i had no intention of breaking everything and had no issue recycling. So many bad reviews on this topic when really it shouldn't take the shine off all the good points of this hotel and certainly doesnt warrant a bad review.

The pool was great with a toddlers pool and an adults pool and enough loungers for everyone. Also adjacent to the pool and grassed terrace that overlooked the lake. Visually stunning. Also next to the pool a small bar which serves coffee, soft drinks, beer and snacks.

We ate both nights of our stay in the restaurant - food was simple but fresh. We had the chefs menu both nights that had ravioli, beef, fish and other dishes. They also do pizzas.

The real gem of this hotel is the staff. From the reception to restaurant everyone was happy and smiling. Vale - our waitress both nights was super bubbly and made a friend with Lola our daughter, She was always happy to help us and just gave us a friendly service all the time. I would employ her in my restaurant in England no hesitation. Antonio was also a cheery guy.

Everyone at this hotel made our stay so nice - you really have no idea how much we needed and enjoyed ourselves. I am going to look at flights to come back after i have finished this review :)

Again, thanks so much.

Mike

  • Stayed: July 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Mike_tennant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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