We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (4,599)
Filter reviews
4,599 results
Traveller rating
1,825
1,388
616
338
432
Traveller type
Time of year
LanguageAll languages
More languages
1,825
1,388
616
338
432
Show reviews that mention
All reviews havana moon playa del carmen timeshare presentation rented a car front gate time share presentation happy hour is high pressure small kitchen one bedroom unit timeshare sales no cash policy minute walk to the pool main gate mexican fiesta grocery shopping through rci
Filter
Updating list...
69 - 74 of 4,599 reviews
Reviewed 2 August 2018

First , this is for those travelers that dont like to be all day in a resort, I am moving all times all days...so this hotel offers a complex situation because you have to leave the car in a central parking and then each morning call to be delivered again and you have to take a tramm to reach the car...is quite big, so you requiere to take tramm all times to reach pool, to be back..etc, good points, nice rooms with the forniture close to be changed...very nice attitude of the personal but they can do much for help you...for my kind of trip this is not useful...

Room Tip: More close to loby bulding 11
  • Stayed: July 2018, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank mtrias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidanta V, Manager at Mayan Palace at Vidanta Riviera Maya, responded to this reviewResponded 22 August 2018

Dear mtrias:

Thank you for sharing your thoughts and observations about your experience at Mayan Palace. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you enjoyed your room.

However, we regret that not all your expectations were met. Your comments will be taken into consideration in order to provide you everything that you need to make the most of your vacation. Our primary goal is to ensure you are able to relax during your much deserved vacation.

Your feedback is always welcomed.

Sincerely,
Mayan Palace Riviera Maya Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2018 via mobile

This my 3rd year staying at this resort. We love the pool area it’s the largest I’ve seen. The water is warm and perfect for every occasion. Staff very friendly and the rooms are spacious. The train comes fairly quickly to take u wherever you want to go. Love the resort great family atmosphere.

Stayed: June 2018, travelled with family
Thank Don J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidanta V, Manager at Mayan Palace at Vidanta Riviera Maya, responded to this reviewResponded 27 August 2018

Dear guest,

We are grateful for taking the time to write a review about your experience while staying with us.
In short, we try to make our guests feel at home and we only provide the quality and warmth in the service for which we work day by day, leaving reflected in you as visitors an excellent image and desire to return to our paradise and enjoy it completely.
When you like to return, you will always be welcome
Warm regards,

The Mayan Palace Riviera Maya Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2018 via mobile

We stayed in Mayan palace resort for a week in one bedroom apartment and v happy with all the facilities. Beautiful landscapes around and beach side pools with many restaurants and bars. staff were friendly and polite with free transport inside the resort to different places . Airport pickup and drop off was free. Happy to go again ...

Stayed: August 2018, travelled with family
2  Thank gv1112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidanta V, Manager at Mayan Palace at Vidanta Riviera Maya, responded to this reviewResponded 27 August 2018

Dear guest,

We are grateful for taking the time to write a review about your experience while staying with us.

We are happy to know your honeymoon has been an unforgettable experience and you enjoyed the kind service of our staff as we considered them one of our biggest assets.

We hope to welcome you back in the future; it will be our pleasure to have you as a guest again.
Warm regards,

The Mayan Palace Riviera Maya Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2018

This will b Ethel first of a few. When we arrived the desk clerk typed in the wrong expiration date on the credit card. Their system would not allow it to go through, even though we were on the phone with the card company.
They of course upgrade you for setting through a presentation. They don’t tell you that you can’t walk any where from the upgrade.
We changed back to original Mayan Palace and the room was filthy!
The beach has about 15 feet do sea weed and stinks. It is also very rocky. So no beach time here.
I found a few of the employees helpful but most were not very friendly or were no help at all.
We came back from Playa with groceries and scuba gear had had to Get out of our cab at lobby central, carry it to the tram. Ride the tram to the Mayan Palace Transportation stop and then carry it to our room. One lady told us she got to take her cab all the way in, when they did this.
Do yourself a favor and book somewhere else!
More to come.....

Stayed: July 2018, travelled as a couple
8  Thank JimmyD51961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidanta V, Manager at Mayan Palace at Vidanta Riviera Maya, responded to this reviewResponded 22 August 2018

Dear JimmyD51961:

Thank you for taking the time to write a review about your recent stay with us.

Please, allow to us share your feedback with our Front Desk Department. We will of course investigate the situation further and take the necessary actions to ensure this never happens again.

Your feedback is always welcomed.

Warmest regards,
Mayan Palace Riviera Maya Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2018

My husband and I had never been to Mayan Palace before and we were thrilled by our stay. The campus of all the resorts is HUGE (8,500 acres) so we had plenty to do throughout our entire stay!

There were activities scheduled every day, many of which were organized by the Joy Squad - a team of people who lead the activities. Every morning, we stretched on the beach with Ricardo Herrera, who was part of the Joy Squad, and he was such a great guy! He did a great morning workout for us and was extremely friendly! We looked forward to seeing him every day.

We would stay in a cabana at the pool where we would reserve it with Adriana. She was over the top friendly and helped us immensely. At the pool, Isabel was our waitress. She was such a hard worker and came to us at any split second. Throughout the week, we had built a wonderful relationship with her.

Another Joy Squad member that was extremely friendly to us was Alejandro. He did an awesome job leading games and always greeted us with a smile, a wave, and addressed us by our names no matter where we saw him on the campus.

Overall, this is a campus where you have plenty to do, plenty to eat, and plenty of people to meet! We had a great time there.

  • Stayed: July 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank skirch812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidanta V, Manager at Mayan Palace at Vidanta Riviera Maya, responded to this reviewResponded 27 August 2018

Dear guest,

We are grateful for taking the time to write a review about your experience while staying with us.
Our goal is to make each one of our guests’ vacations relaxing and we look to please you by making sure you receive all the benefits you are expecting to enjoy during your vacation.
We will let Ricardo, Adriana, Isabel and Alejandro knows your comments, as it is a very nice motivation to keep up with the good work.

It will be our pleasure to have you as a guest again.

Warm regards,

The Mayan Palace Riviera Maya Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews