I had a booking at Funky kitchen on October 3 for 4 people. On October 1, I called the restaurant and switched our reservation to Oct 5 giving the restaurant much more than 24 hours notice prior to my rescheduling. On October 4, we found...out that our departure from Mykonos was scheduled very early in the morning the next day which makes our plans at Funky kitchen difficult since we had to return the car rental the evening of Oct 5. I emailed the restaurant on Oct 4 at 9:46 AM informing them of our change in plans. I received a confirmation email at around noon.
On October 5, I get a charge on my credit card for 120 euro which is about $166 CAD. I immediately called the restaurant and informed them of this. First, I was told that there is nothing that they can do. Then when I pressed the situation, I was told to email them the email of my cancellation request. After a few back and forth emails, my last two messages have been ignored and nothing was done about the charge on my credit card.
That is not how a professional establishment treats its customers. We feel robbed and ripped off since we paid for service that was not provided when we followed the terms and conditions of the reservation.
Stay away from Funky kitchen. There are many other restaurants on the island to chose from.More