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All reviews club room la caleta club breakfast kids club salt water star hotel separate shower heated pool lovely hotel sea view buffet restaurant mini bar plenty of sunbeds half board welcome drink sun loungers coffee machine
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Reviewed 26 April 2021

Well-kept gardens, clean pool, attentive staff who were friendly and smiley. The room was large and clean. We felt that covid was taken seriously and that we were safe. Breakfasts by the pool were brilliant. The evening meals were variable, partly due to reorganisations to cope with changing occupancy levels. The steak was one of the best we have ever had, other food was good. Problems were dealt with professionally and we were made to feel good afterwards. The staff made big effort to help us with a problem of our own - thanks for that! Overall, it was a great stay.

Date of stay: April 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank C3815UJjeremyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia Altukhova, Marketing at Sheraton La Caleta Resort & Spa, responded to this reviewResponded 23 June 2021

Dear C3815UJjeremyp,

Thank you for your kind feedback after your recent stay at Sheraton La Caleta Resort & Spa.

We are absolutely delighted to read that you expectations were met in all aspects, and that you have had a wonderful experience at our hotel. It is a pleasure to read your kind words with regards to our hotel facilities and dining experience; as well as concerning our staff, since they are the principal reason we are able to provide high quality service to our guests.

Nothing would please us more than to welcome you back to our hotel again soon.

Kind regards,
Yulia Altukhova
Marketing Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2021

We initially booked for 5 days but extended to 10 as enjoyed the hotel so much.
It worked out a great place to stay that combined work/pleasure during such tough and uncertain times regarding the ever changing rules on travel whilst we were there in December.

The buffet breakfast offered plenty of choice although the room service menu was limited and needs improvement.

Special thanks to the Manager Salvartore who was extremely understanding and helpful with regards to what we needed - Cant speak highly enough of him and we will be back once travel permits.

Room tip: Take the Corner suite room if available as makes a big difference to your stay!
Date of stay: December 2020
    • Value
    • Cleanliness
    • Service
1  Thank 130darrenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia Altukhova, Marketing at Sheraton La Caleta Resort & Spa, responded to this reviewResponded 23 June 2021

Dear 130darrenc,

Thank you for choosing Sheraton La Caleta for your stay in Tenerife. It is our major pleasure to hear such a positive feedback.

We are honored to learn that all your expectations were met and that you have received high quality service, since we aim to keep our standards on the level corresponding your satisfaction.

Nothing would please us more than to welcome you to our hotel again soon.

Kind regards,
Yulia Altukhova
Marketing Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2021 via mobile

This is a very nice hotel, and the staff are brilliant; friendly and helpful. For the most part the facilitates at the hotel are good, the rooms are clean, housekeeping is very attentive and rooms are quite spacious - even the basic rooms. Of course during the pandemic times, the hotel is restricted in some of its offerings and all guests, along with staff, have to wear face masks when in public areas unless eating / drinking at a table.

The hotel has adapted its breakfast restaurant as a result of the pandemic and there is a full contactless experience with the chefs and various food stations; in an effort to minimise unnecessary contract. Regardless the breakfast was very good with a wide variety of choices; fresh juices, hot chocolate, an omelette / egg station. All staff preparing food are behind screens.

The pool area was not too busy during our stay and there is opportunity to have drinks and food outside too near the pools.

Inside the rooms, even though it was clean and tidy, it is clear the hotel is ageing and some things can use an upgrade such as bedding, and chairs. The floor in the room gets very cold so it was disappointing that the basic rooms did not seem to have any slippers, as these were on the housekeeping trolleys and our friends had them in their rooms. I am sure it is possible to request this but never got around to it. Also the room TVs allow you to play movies / videos from your personal devices via a browser link. (It is the first time I have watched TV in a hotel - but the pandemic curfew meant we could not be out too late / early.)

The hotel has a happy hour session for drinks in the evenings and during the pandemic times, this was quite good noting the limitations, and the drinks worked out quite cheap.

The hotel has very good rules to help protect guests and staff during the pandemic times, and visitors also need to produce proof of a negative covid test. This is good to know.

There is also a car park underground which is great if you hire a car. There is a need to pay room rates up front on check in, which is unusual in my experience but it worked out well as I just dropped the key off on check out.

I would recommend the hotel, as long as the price is right too! For us the rates were not bad for this quality of hotel, area and inclusion of breakfast in Tenerife but I would not pay too much more.

Date of stay: December 2020
Trip type: Travelled with friends
2  Thank juSS05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia Altukhova, Marketing at Sheraton La Caleta Resort & Spa, responded to this reviewResponded 11 January 2021

Dear juSS05,

Thank you for choosing Sheraton La Caleta for your holiday in Tenerife and for sharing your review with us.

We are happy to read that you have enjoyed main facilities that our hotel has to offer as well as our helpful and friendly staff.

It makes us truly proud that we have been able to meet your overall expectations throughout your stay and look forward to welcoming you back soon.

Kind regards,
Yulia Altukhova
Marketing Executive

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Reviewed 25 December 2020 via mobile

We are a bit torn. Staffs are wonderful but we are very disappointed about the food and hotel services in general... It’s not at all a 5 star hotel experience in terms of food or hotel services. Pools were too cold to enter and not a single evening entertainment was provided from Dec 22-26... My kids have mosquito attacks for two days even after my complaints and finally on the 3rd day, they put some mosquito repellent.. room service was almost disgusting:( I am disappointed overall...

Date of stay: December 2020
Trip type: Travelled with family
2  Thank 875hannaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia Altukhova, Marketing at Sheraton La Caleta Resort & Spa, responded to this reviewResponded 4 January 2021

Dear 875hannaj,

Thank you for choosing Sheraton La Caleta for your holidays in Tenerife and for sharing your review with us.

We regret to learn that your experience at the resort has not fully lived up to your expectations. Please rest assured that your comments have been noted and will be followed up appropriately

We apologize for any inconveniences you may have encountered during your stay and we hope to have the opportunity of welcoming you back to our hotel again in the near future..

Kind regards,

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Reviewed 24 December 2020

From the moment we walked in and were greeted by a wonderful receptionist originally from Poland, we knew it was going to be a good stay. All the staff are great and efficient from the breakfast staff through to the bar staff at happy hour. The room was kept clean. We asked for extra soap which was delivered immediately and at the end of our stay asked for an extension from the midday checkout which was agreed with no fuss. The whole stay was absolutely wonderful

Room tip: Our room was facing the pool on the second floor which was quiet
Date of stay: December 2020
    • Value
    • Cleanliness
    • Service
2  Thank 609RogerH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yulia Altukhova, Marketing at Sheraton La Caleta Resort & Spa, responded to this reviewResponded 4 January 2021

Dear 609RogerH,

Thank you for choosing Sheraton La Caleta Resort & Spa for your stay as well as for taking your time to share you experience with us.

We are grateful for your warm comments about our amenities and rooms; as well as about our helpful and friendly staff, since they are the principal reason we are able to provide high quality service to our guests.

It would be a pleasure to have you back with us in the near future

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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