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Reviews (6,232)
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3,191
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All reviewsrooftop poolstar hotella lajapasta stationlovely hotelhalf boardevening entertainmenta la carte restaurantplenty of sunbedsbed and breakfastall inclusive guestsplenty of choicelarge hotelreception areasomething for everyoneon an all inclusive basismain bar
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Reviewed 9 December 2017 via mobile

Got the WOW factor when we first arrived. There were 8 of us, 4 couples staying here for a week B&B. Glass of bubbly on arrival and the foyer was spectacular. The hotel was very clean at all times and spacious. Breakfast every morning had a very wide choice to choose from and it was hard not to eat too much. You could even have a glass of cava with your breakfast.

Yes our bedroom was looking abit tired but we were hardly in it long enough to warrant worrying about it. The pools are nice size and the adult pool was my favourite, very well layed out!!

Location was a small walk from the beaches and the front, I quite enjoyed the walk and liked the location.

My only issue with this hotel, be it only very small and if they sorted it, in my eyes would be perfect. You only get tea and coffee complimentary in your room on the 1st day. For a 5* I think it should be complimentary for your whole stay and water supplied in your room too. (We had to keep asking for water and there wasn’t any in the fridge when arrived).
Evenings, I really enjoyed some of the evening entertainment especially Charlie Chaplin, he was fantastic!! However the bar area is lacking mood and atmosphere, there was soo many bright lights on it was too bright and intimidating, the hotel has enough lighting to be able switch or turn some down to create a warm welcoming atmosphere. People would be more encouraged to join in and dance if they didn’t feel they were in the spot light so much!!

Would I come back to this hotel?... we are already looking, so yes I would and if the small issues were addressed then even better!!

Stayed: November 2017, travelled with friends
1  Thank Clare586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GFHoteles, Manager at GF Gran Costa Adeje, responded to this reviewResponded 15 December 2017

Dear Clare,
Thank you for taking the time to review our hotel; it´s lovely to hear that you enjoyed your stay with us.
We appreciate your feedback regarding the tea, coffee & water in the rooms, as well as the lighting in the bar area. These issues will be taken into consideration as we constantly look for ways to improve our services. We apologise that there was no water in your room on arrival.
Thank you for mentioning the general cleanliness and the wide choice available in our breakfast buffet.
We hope you decide to return, we greatly look forward to seeing you again.
Best regards
Manager, GF GRAN COSTA ADEJE

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Reviewed 8 December 2017

stayed at the gran for 4 nights in November, impressive looking from out side but in noisy area of resort
room at back of hotel, dogs barking, some building work in area not in hotel. Great area on roof for adult only swimming pool and sun deck. Large pools and plenty of sun beds. Only stayed B&B so can not review evening dining, breakfast ok, plenty of choice.

Room Tip: room over looking pool
  • Stayed: November 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank margaret224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GFHoteles, Manager at GF Gran Costa Adeje, responded to this reviewResponded 14 December 2017

Dear Margaret,
Thank you for taking the time to share your review. We are sorry we did not meet your expectations with all our installations and services, nevertheless, your feedback is important to us as we are constantly looking for ways to improve our offer.
We hope you will give us another chance to show you the hospitality of GF HOTELES.
Regards,
Manager, GF GRAN COSTA ADEJE

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Reviewed 6 December 2017

just stayed in the 5 star gf gran costa adeje for a winter break all inclusive enjoyed our stay friendly hotel all staff champagne drink on arrival cases taken to room location wise
its a bit of a walk if you want to walk round adeje bedrooms big and spacious but my opinion need updating looking tired roof top pool adults only great main pool well set out loads of beds and brollys food excellent entertainment average charlie chaplin show best of the week by far would rate this hotel 4 star my oppinion

Room Tip: we stayed roadside room on 2nd floor fairly quiet
  • Stayed: November 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank barnsleybob2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2017

Overall lovely hotel but lacked atmosphere in the evening. Only lobby bar open, bright lights and very mediocre entertainment. Lacked another bar, pool bar would have been ideal to sit and watch sunset but closed at 630. All inclusive cocktail choice was poor and drinks menu was a secret ie not advertised and happy hour poorly advertised. Sat outside so that we could talk due to bright lights and poor entertainment. Overall we felt Fannabe Costa Sur was better value for money. Food was good but we ate out too. Pool bar food not very good.

Room Tip: Bring your own tea bags and refresh milk from the restaurant. Leave keycard in slot or the fridge goes off.
  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
2  Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GFHoteles, Manager at GF Gran Costa Adeje, responded to this reviewResponded 14 December 2017

Dear Anne,
Thank you for your comments.
We regret that your stay with us was not completely satisfactory; nevertheless, we have taken good note of your feedback which will be reviewed.
We can say that, during the Summer season, our pool bar is open later and so that guests can enjoy the wonderful views and sunsets. At the moment, the sun is setting at around 6.30 / 7pm and we have little demand for the pool bar after this time.
Thank you again for sharing your comments.
Regards
Manager, GF GRAN COSTA ADEJE

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Reviewed 5 December 2017

The hotel is impressive from the front and has a very large foyer area with small shops. The staff are excellent in every area, willing to help and very friendly. The rooms are spacious and clean as is the bathroom. The location is good with local transport on the doorstep. Having said this, we have been fortunate to stay in three other 5 star hotels this year and sadly this hotel is nowhere near the standard we expected from a 5 star hotel. Our biggest complaint was the food. The restaurant seems to major on fish which is in abundance every night. We are not fish eaters and the remaining choices were limited and very poor in quality. The food is cooked in advance and left in heated trays and most evenings (although we did not eat late) it had obviously been there a very long time as it was dried up and unappetising and virtually inedible. We were there for 10 days (November 2017) and the food was repetitive. One two occasions there was a sort of chicken casserole, which looked okay, but when we went to serve it I was horrified to find that it consisted of nothing more than chicken wings and full of bones. While variety was offered I would say that the hotel is cutting back on quality of ingredients used in their dishes as some of the other meat dishes were pretty much unidentifiable. A 5 star hotel should not be serving tinned peaches, tinned oranges and tinned pineapple as an alternative to their other deserts. The pool area is clean and impressive and there are plenty of deck beds although these are very close together. There are daily games played in the pool area, which made it a little like Butlins, one of which was pool. Unfortunately our room was located overlooking the pool table and from 4 - 5pm we could not sit on our balcony due to the noise both from the players and the over enthusiastic Animations team which were more noisy than the players. We complained politely to the management and the situation was helped. There is a kettle in the rooms, but don't expect replacements after the first day. There is a charge per day if you want more - again not 5 star treatment - no conditioner in the bathroom and only a handbag size pack of tissues. These are small things, but again not 5 star. On my birthday I was given a box containing just four chocolates - okay - nothing to complain about, but it does seem a little mean when at other hotels we have received a bottle of wine in our room just for being there. Love Costa Adeje, but won't be returning to this hotel.

Room Tip: Ask for a room on a high floor
  • Stayed: November 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Valerie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GFHoteles, Manager at GF Gran Costa Adeje, responded to this reviewResponded 7 December 2017

Dear Valerie,
Many thanks for choosing our hotel and for sharing your experience in this review.
First, we regret that our Hotel did not meet the standards you expected.
We regret that our food was not to your liking; we strive to provide the highest quality in all our food services and we have forwarded your comments to our chef for review and to look for ways to improve our offer.
We appreciate your positive comments regarding our friendly and helpful staff, the size and cleanliness of the rooms, and the location of the hotel.
We hope you will reconsider and give us another opportunity to offer you the type of hospitality and service upon which our reputation is based.
Kind regards.
Manager, GF GRAN COSTA ADEJE

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