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s6howson
Manchester, United Kingdom

Fantastic Holiday

5.0 of 5 bubblesReviewed 19 Jun 2018via mobile
Just returned and what a fantastic holiday , perfect location we upgraded to the Jnr Suite on the 11th floor and it was stunning , the AsenSen Restaurant is amazing definitely a must do , hotel straight onto the beach , the hotel pools are stunning everything about the holiday was perfect , the only one slight niggle was not all the buffet food was hot but still very nice , go to the cozy cafe just to the left of the entrance when coming out for amazing home baked cakes , pastries, pies and BEBOS bar for excellent street style food
Date of stay: June 2018
Trip type: Travelled as a couple
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Relaciones G, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review
Responded 24 Jun 2018
Dear s6howson,
Thank you so much your report on TripAdvisor. We are happy to hear you were satisfied with your stay at our Hotel.It is delight to know you enjoyed our pools , positions and views. Furthermore, thank you for your compliment about AsenSen Reastaurant. We would like to thank you for your comment regarding the buffet. We look forward to welcoming you back.We invite you to follow us on our Social Channels : Facebook, Twitter and Instagram, to be always updated about us and our next news.
We are looking forward to see you.

Best regards,
The Management Team
H10 Gran Tinerfe
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (6,401)
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3,736
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573
179
122
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All reviews privilege lounge chill out bar privilege package sea view el mirador restaurant privilege guests evening meal a la carte every night half board plenty of sunbeds buffet restaurant great holiday either direction reception staff foam party sun terrace
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Reviewed 19 June 2018

We have just returned from yet another brilliant stay at the H10 Gran Tinerfe. It really feels like a privilege lying there on your lounger looking at the surroundings. The outside areas are beautifully manicured. The staff are very accommodating and are always smiling!! The animation team especially Alex are so good at their work he thoroughly enjoys his job and is so enthusiastic you cannot fail to join in his classes. Can't wait for
my next holiday.

Room tip: No preferences as all rooms we have stayed in have been good
Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
7  Thank PAULINE C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Relaciones G, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this reviewResponded 24 June 2018

Dear Pauline C,
Thank you very much for your review about your excellent stay. We are so happy to reading you were satisfied . Thank you for your great compliments to our staff , it is going to be rewarding all the staff to read your lovely words about their professional and friendly service. They will be greatful, especially Alex. :) It would be fascinating if we could welcome you in the next year. We invite you to follow us on our Social Channels : Facebook, Twitter and Instagram, to be always updated about us and our next news.

We are looking forward to see you.
Best regards,
The Management Team
H10 Gran Tinerfe

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Reviewed 18 June 2018 via mobile

Me and my partner have just returned from a week at this fabulous hotel and all I can say is wow. We were looked after extremely well from the minute we arrived where we were greeted with smiles and a complimentary glass of fizz which was very welcomed after a long day of travelling. We noticed the reception area to be very clean and fancy so we could not wait to see our room and we were not disappointed. Opening the balcony doors from our spacious, clean and comfortable room, we were greeted by the most amazing view which looked like a beach picture you'd get on a postcard (pic attached). At this point we were very keen to look around the rest of the hotel where we found numerous restaurants and pools - with lots of sunloungers! and a direct entrance to the beach. The area of the hotel was perfect for us as there is plenty of shops, bars and restaurants (also pretty much walking distance to siam park - tickets can be bought at reception) but its still a quiet place particularly in comparison to further along where there is the likes of veronicas. However, we liked how we had the option to stay in the quieter bars on the sea front (Id recommend samoa) or venture out (Id recommend star bar or the famous brewers droop on the patch to see Billy Porter comedian). Everything is in walking distance to the hotel and we walked to los christianos one day - if anyone is a keen walker! Equally, the hotel has entertainment every night and activities during the day so for some there might be no need to leave the hotel. We found the food to be very good there was always something for fussy me or my partner who has a nut allergy. We sat outside every evening where we had a lovely sea view but be aware that if you eat early it can still be very hot outside which some people may find uncomfortable. However staff are very accommodating and each member of staff whether it be cleaner, chef or security always said a very warm and genuine hello when we passed them. Staff are also very attentive and surprised us with cake and cava in an ice bucket delivered to our room one evening along with a card wishing us a happy anniversary. I could continue to comment on how amazing this hotel truly is but overall I cannot recommend this hotel enough even for young couples like ourselves (early twenties) we were made to feel very welcome and cannot wait to return! Ps - try the tropical cocktail from the pool bar. You will not be disappointed. Thank you H10. 

Date of stay: June 2018
Trip type: Travelled as a couple
5  Thank abbie342
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Relaciones G, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this reviewResponded 24 June 2018

Dear Abbiejadex,
We would like to thank you your amazing review on TripAdviser .We are delighted to know that you had a magnificant stay.We strive to provide a high standard and quality.We are so cheerful because of your special mentioned our facilities. It is so heart-warming to reading your comment about you holiday and we could just say thank you and hope you will be back as soon as possible. We invite you to follow us on our Social Channels : Facebook, Twitter and Instagram, to be always updated about us and our next news.
We are looking forward to see you.

Best regards,
The Management Team
H10 Gran Tinerfe

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Reviewed 18 June 2018

We have visited Costa Adeje twice before, and had passed this hotel and thought it looked lovely and so decided to book.

The hotel is in an excellent location, and we arrived late evening with lots of people and whilst enjoying our cava we were booked in. Initially we were given a room on 2nd floor overlooking the road, staff entrance and car park - not a great view - but the room itself was fine. Unfortunately we were woken several times during the night by the bins being emptied, and then again the following morning at 8am by hammering in an adjoining room. I visited the lovely short haired blonde lady on Reception (sorry forgotten her name) and explained the problem, and she immediately sorted us a room on the 9th floor which was perfect and we had no further issues and began to enjoy the rest of our 2 week holiday. Excellent customer service from this lady, and sorted with a smile - and this is what I will always associate with this hotel.

We thought of upgrading to privelge, but as we like to be out and about, we decided against it. The buffet restaurant had a lot of choice and we enjoyed the food, but we were not too keen on being allocated a specific table number - we prefer to decide ourselves each evening if we want to sit inside or outside. We tried the new restaurant - I enjoyed the "experience" but my husband was not too impressed and he left feeling hungry.

Alex's aqua aerobics were enjoyable each day, and he made us all laugh. All of the staff were pleasant and hard working - and are a real credit to the hotel.

The hotel has its own resident cat - "Chi Chi" which has been staying in the hotel grounds for over 5 years - that says it all really!!

Thank you H10 Gran Tinerife for great service in a lovely environment. We had a great holiday.

Room tip: Corner rooms are bigger
Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
4  Thank Carole1967_11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Relaciones G, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this reviewResponded 24 June 2018

Dear Carole1967_11,
Thank you very much to taking your time to share your experinces with us and with other TripAdvisor users. We are thrilled to read about problem and we are so cheerful to know our staff is so flexible and gave you a solutions very efficiently.It is a pleasure to know after this coincidence you had a marvellous 2 weeks.We invite you to follow us on our Social Channels : Facebook, Twitter and Instagram, to be always updated about us and our next news.

We are looking forward to see you.

Best regards,
The Management Team
H10 Gran Tinerfe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2018 via mobile

We arrived late in the evening to be greeted with a glass of bubbles and a very relaxed check in system. Room was lovely, clean and spacious.

Outside, the balinese sunbeds were so comfy and always available if there before 1000. There were always beds available in all areas.

Breakfast offered a huge range of choices from crepes (my favourite), smoothies, eggs done every way to suit ones preference with even two trays of bacon cooked differently - one was nice and crispy, to a very large continental spread. There a was large selection of breads and pastries so something for all. We usually sat outside on the terrace overlooking the beach which was very accessible from the hotel. We were always greeted with a smile wherever we went within the hotel. Rocco was a character and made us laugh.

We decided that we would upgrade our second week to the Privilege Package which was fantastic. Francesco showed us round the privilege area and we were taken in straight away. He's very passionate about making the experience the best he can for his guests. He even organised for us to change rooms our second week to a privilege room which had a sea view and a few added treats. The privilege package is worth every penny and the added touches such as the fruit skewers, sangria and ice buckets to keep your water chilled, served to your sunbed on the private terrace (again with a smile) made you feel that little bit more special. The terrace has its own hot tub too. The privilege lounge bar and fridges were kept well stocked and there was always some nibbles /canapés /cakes for people to help themselves wherever they wished.

We tended to eat out most nights (as that's what we like to do) but the nights we ate at hotel we couldn't fault.

All areas were pristine and the housekeeping staff took great pride in their work (outside and inside areas) Hotel staff in the UK should take a leaf out of their book!!

All in all we couldn't fault our stay...so much so we are talking about going back at the end of September.

If I were to find a fault it would be that there are no mirrors above the dressing tables (maybe the ladies reading this appreciate this comment more) and there could be more power points in the room closer to mirror. This is a very minor point however.

This hotel is lovely and is only the third one we've ever really wished to return to in all our years holidaying

Thanks again to all the staff for making our holiday most enjoyable and along with the fact that nothing was too much of an effort for them we will, without doubt, recommend this hotel highly to others!

Date of stay: June 2018
Trip type: Travelled as a couple
2  Thank Sheila R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Relaciones G, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this reviewResponded 24 June 2018

Dear Sheila R,
We are so greatful for this review , especially on TripAdvisor. It is much appreciated to read your comment and to know that your expectations were surpassed as it is indeed in our main purpose. Thank you for highlighting the food. Our kitchen team strives to provide a carefully selected cuisine and a wide choice to satisfy the most demanding tastes.We are more than happy to know you had a brilliant time and you could enjoy all the benefits upgrading to our exclusive Privilege rooms and sevices. Furthermore , thank you for your compliments on our staff , they will be so happy. We wish to see you soon again. We invite you to follow us on our Social Channels : Facebook, Twitter and Instagram, to be always updated about us and our next news.

We are looking forward to see you.
Best regards,
The Management Team
H10 Gran Tinerfe

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Reviewed 15 June 2018

Recently returned from the H10 Gran Tinerfe Hotel, Tenerife. This has been our 10th trip to this hotel. I would like to thank all the staff for the splendid treatment given to us. The food is first-class. There is now three restaurants to choose from, all serving first class cuisine. Cannot wait to return next year.

Room tip: Room can be upgrade to Privilege at extra cost.
Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank H318ROMichaelT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Relaciones G, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this reviewResponded 26 June 2018

Dear H318ROMichaelT , Thank you so much for your kind words. We are so happy to read that you had such a wondeful time again and that we can keep meeting your expectations. It is a pleasure for us to know that you are returning next year. We are so delight to know you chose us your loyalty for all these years. We invite you to follow us on our Social Channels : Facebook, Twitter and Instagram, to be always updated about us and our next news.
We are looking forward to see you.

Best regards,
Riccardo Penzo
The Management Team
H10 Gran Tinerfe

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