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Reviewed 5 September 2018

We visited here late June/early July 2018
It is exactly what a 5 star hotel should be
Food is fantastic, service is excellent, entertainment is far beyond our expectations

The rooms are spacious and had loads of products

Couldn't recommend enough
Hope we can afford to go back some time!

Room tip: Get a joined room for families
Date of stay: June 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Anthelia, responded to this reviewResponded 12 September 2018

Dear Louise,

We would like to express our appreciation for your kind words and positive rating of our hotel. It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. It would be an honour to serve you again in the future at our hotel, until then we wish you all the best.

Kind regards,

Quality Manager
Iberostar Anthelia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2018 via mobile

We had our daughters wedding in the Anthelia in August 2018. It was a superb event, organized by Ana Lopes, who was, at all times supremely efficient, friendly and professional. Her “can do” attitude meant that she was able to tailor our day to meet all our requirements. Our Reception, meal, and after entertainment was of 5* quality! Those who stayed at the hotel had nothing but praise for the exceptional accommodation, facilities and friendliness of the staff. I would absolutely recommend the Anthelia, both for a wedding , or a place to have a fantastic holiday experience. Ana Lopes will take away all the “wedding stress” and ensure everyone has a really great day. Marie (Dublin)

Date of stay: August 2018
Trip type: Travelled with family
2  Thank Marie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Anthelia, responded to this reviewResponded 10 September 2018

Dear Marie,

We would like to, first of all, thank you for your kind review of your daughter's wedding with us at Iberostar. Such a pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our actions are worthwhile and that we are on the right path with our numerous efforts, therefore, we are delighted that your daughters special day was a perfect, tailor-made, unforgettable occasion as all weddings should be.

Again we thank you for your positive review and we will relay your compliments to our amazing team. It would be an honour to serve you and your family again in the future, until then we wish you all the very best.


Kind Regards,

Quality Manager
Iberostar Anthelia

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Reviewed 3 September 2018 via mobile

We returned for the 3rd time to this hotel. It’s much the same as it was but the rooms have been refurbished to incorporate new open plan bathroom type areas (more on this later)

The positives are still the positives we loved
1) food is amazing - buffet in particular is so good
2) most staff are great - friendly and kind. Big shout out to Jan in the animation team
3) shows and activities are all a lot of fun
4) staff respond quickly to requests and the chat with concierge on the app was really good.
5) the main swimming pool is fantastic with a nice sloping part for kids to play on which felt very safe.

Negatives
1) The room refurb is just strange. There’s nowhere to put anything. No dressing table everything is a ledge or a shelf. One side of the bed has no bedside table which is just irritating. No mirror you can look into at the dressing table.

that open plan bathroom arrangement is just weird. Who wants to walk into a room and see everyone’s toiletries lying around? Why oh why oh why would you want a see through toilet door? No privacy at all. And if anyone goes to the loo at night the lights are only on full blast and it’s like someone is going to the toilet in the room with you. Why is this the modern approach?? It’s just not nice.

And for a family hotel I appreciate the eco stuff but no rooms have baths which is very difficult when you have small children. I requested a shower cap which was delivered but then thrown away by House keeping which defeated the object

2) The kids club. In the past the staff were fantastic and welcoming, this time they just seemed over it. I know it was the end of the summer but we arrived clearly new people and no one said anything to us. We just hung around and eventually left. I think that whole set up is just outdated and needs looking at

3) safety - mainly of the kids club. I would never ever leave my kids there on their own. They are not supervised well enough. It’s too easy to leave and they are not watched well enough. there’s a pool there and I didn’t feel the kids were safe. They also aren’t engaged well enough in the activities. With big organisations like worldwide kids around I think the kids club should be much much better than this.

Still not sure if we’d come back again. There’s so much to love here but the room layout really bothers me.

Date of stay: August 2018
Trip type: Travelled with family
5  Thank wesleyb101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Anthelia, responded to this reviewResponded 7 September 2018

Dear Wesley,

We would like to thank you for choosing our hotel for your holiday and especially for returning for your third visit. Your kind review is an incentive for us to continue working in a motivated fashion and to give our absolute best so that all our guests feel as comfortable as you were. The fact that you had such a nice time at our hotel is excellent confirmation of our team effort. The daily dedication of our highly motivated and competent team in their various areas is to ensure a particularly pleasant ambience for our guests to always feel very well cared for. It is really important to us all to know that we could achieve this with you. We would also like to thank you for your helpful feedback and will be forwarding it to the appropriate department on your behalf.

Again we thank you for your kind words and look forward to your next visit to one of our hotels.

Best Regards,

Quality Manager
Iberostar Anthelia

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Reviewed 2 September 2018

Ok I also had to mention that operations in the children’s club need tightening up. Given I have been coming for a few years now I have witnessed a number of incidents where children are signed into the club and are then very poorly supervised. Some children as young as 7 have been left in the club alone with the excuse they were not wearing a yellow or blue anthelia t-shirt. When I sign then into the club I expect that they will be looked after. I have seen very young children 4+ left in the pool by themselves unsupervised for more than 15 minutes. Anybody can access the club and no adults are challenged on entry. Most children can leave by simply climbing over the wall. My advice is to not take your children to the club unless they are supervised by you. My advice to the hotel is to use professional child care staff instead of the entertainment team.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
2  Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Anthelia, responded to this reviewResponded 4 September 2018

Dear Chris,

Thank you for writing to us. We sincerely regret the feeling of insecurity that you perceived at our hotel. We would like to explain that our territory is a safe area which is constantly monitored by our security staff, entertainment team, lifeguards and other personnel. At our establishment and according to the rules of safety at our Star Camps, parents can authorize their children the freedom to move around our hotel as they wish. Following your indications, your younger child was correctly identified and in the custody of our monitors at all times, however, your older children had permission to move freely around the territory of our hotel authorized previously by you. Therefore, we apologise if you feel that there was a misunderstanding regarding this situation and we would like to reassure you that all of the children in our care are looked after by qualified, professional staff at all times. We trust that you had a pleasant journey home and once more thank you for your feedback.

Regards,

Quality Manager
Iberostar Anthelia.

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Reviewed 1 September 2018 via mobile

This was our 5th time in Anthelia and keeps getting better and better. The hotel has wonderful facilities and food/drinks are spectacular. However, it is the service and the quality of the staff which makes this hotel perfect for any type of guest, they truly work hard to make you feel special. The entertainment provided by Miguel and the animation is fantastic, their shows are of top level. Highly recommended!!!

Date of stay: September 2018
Trip type: Travelled with family
Thank 154elenas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Anthelia, responded to this reviewResponded 7 September 2018

Dear Elena,

We thank you for taking the time to share this wonderful impression of your stay with us and for returning to visit us once more. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts is to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. This is ensured by our employees, the numerous services available and the careful distribution of our hotel and its facilities.

Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.

Best Regards,

Quality Manager
Iberostar Anthelia

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