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Reviews (2,352)
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All reviewslas rocassea viewmoorish stylesea wateron arrivalpool arealovely hotelsunset barbali bedsbed and breakfasthalf boardstandard roompool staffbreakfast was amazinghotel groundsbars and restaurantsmain pool
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Reviewed 6 April 2018

We booked a club room with sea view, the club experience was fantastic, a separate area for breakfast which was very comprehensive, drinks coffee tea and alcohol all day included on the terrace and some fabulous cakes and snacks.
The hotel itself is an oasis with lots of quirky areas all different in style, hammocks and Bali beds included in the club upgrade.
Staff were so polite and attentive without begin to overpowering.
A first class experience will be visiting again.

Room Tip: Sea view recommended
  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Chris Mel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelJardinTropical, Quality Manager at Hotel Jardin Tropical, responded to this reviewResponded 6 April 2018

Dear Chris Mel M,

Thank you so much for choosing our hotel during your recent Tenerife stay and also for sharing this kind words with us and other travelers.

We are delighted to read that you enjoyed your stay and that you were happy with our Club service.

Thank you so much for highlighting the great breakfast and also the friendly staff.

We really hope to welcome you soon again and please let us know if we can be of any further assistance.

Kind regards,
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

We stayed here in March as a couple.This is one of our favourite hotel's. We were a bit hesitant this time due to recent renovation and some of the reviews, but wow we needn't have worried.The rooms are lovely, food superb and as good as ever with everything you could wish for. The staff from start to finish were very professional and helpfull, ( it was smashing to see Alberto still there in the restaurant !)Fantastic location with lovely walks.We enjoyed it so much we have decided to return in November having a suite with a sea view which is unheard of for us!

Thank you for a really memorable holiday.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank jennyrobertshaw222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelJardinTropical, Quality Manager at Hotel Jardin Tropical, responded to this reviewResponded 6 April 2018

Dear Jennyrobertshaw222,

It’s incredible to read this amazing review.

We are so thankful to know that you chose once again our hotel and that you liked all the improvements we have done.

Thank you so much for highlighting the new rooms and also our friendly and helpful staff.

We thank you once again for taking some time to share this fantastic review with us and we are already looking forward to welcome you very soon again.

We remain at your disposal and send you kind regards,
Quality Manager

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Reviewed 4 April 2018

Free upgrade to a sea view room on arrival. Breakfast was excellent as were the facilities epecially the pool and gym. The room was very spacious and all the staff were very frienly and accomodating to us, particularly my 6 month pregant wife! Interesting design hotel compared to all the other white concrete blocks along the beach and hotel is well positioned. Shame the 'sea water' swimming pool was under construction/refurbishment and the hotel shops were not open but that was just a minor point. Worth being clear that some areas of the hotel require club membership which not all guests will get automatically. Some of the sun beds cost 60 euros a day which is rediculous but is included with some rooms it would appear? The hotel needs to be more explicit about this in its marketing. The safe in the room cupboard is not fixed to a wall so could easily be pinched, that - i would suggest - also needs addressing.

  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank 578edn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marisa P, Quality Manager at Hotel Jardin Tropical, responded to this reviewResponded 5 April 2018

Dear 578edn,
I would like to begin by thanking you for choosing Hotel Jardin Tropical for your holiday, as well as for sharing your comments with us through TripAdvisor. Your remarks are very important to us in order to improve, as our guests’ satisfaction is our most important goal. It would be a pleasure to welcome you again, in this case the tree of you, at Hotel Jardin Tropical. Kind regards, Quality Manager

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Reviewed 3 April 2018 via mobile

I brought my elderly mother who has mobility issues along with my 10 year old son. We were thoroughly looked after. The rooms are spacious and spotlessly clean. The public areas are tastefully decorated and extremely comfortable. It was a bonus to listen to the variety of talented singers and musicians at breakfast or in the evening lounge bar. The friendly staff were kind and helpful to my mother. A special mention goes to the poolside staff, restaurant maitre’d, and two helpful doormen. The buffet was amazing such a huge choice and a lot that’s cooked to order from scratch. Best ice cream I’ve ever tasted. My son was in heaven dipping sweets into all three chocolate fountains surrounded by Easter eggs. We’ll definitely be back.

Stayed: March 2018, travelled with family
2  Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelJardinTropical, Quality Manager at Hotel Jardin Tropical, responded to this reviewResponded 4 April 2018

Dear Sarah C,

We are delighted to read such a great review.

Thank you so much for choosing our hotel for your recent holidays and also for taking some time to share your experience with us.

We are happy to read that you enjoyed the lovely rooms and the buffet. We will share this comment with the entire team.

We thank you once again and we are looking forward to welcome you soon again.

Please let us know if you have any special wish for your next stay.

Kind regards,
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018

My husband and I went during summer 2017 with our 5 year old daughter and parents. We had a lovely holiday and really enjoyed the hotel.

Food - Breakfast buffet is lovely with fresh omlettes and crepes. Dinner was also gorgeous, lots of fresh food that varied. We went half board and loved our meal every night. Only let down was the desserts which were pretty average. The food at pool bar was so delicious. We ordered the chicken katsu one day and it was the best i've ever tasted. Cocktails also lovely.

Location - A ten minute walk from Playa de las Americas and a 5 minute walk from the beach.

Children - This isn't a child friendly hotel. I was happy with my 5 year old here but that is because she is a very easy going child. I know that my nephews would have had nothing to do here. They have a kids club but it's quite hidden away in the hotel and there are no child friendly activities really. The kids pool is a pond basically and the main pools are too deep for them to stand.

Hotel rooms - Lovely and or view of the ocean was breathtaking. It really felt like paradise when I read my book on the balcony.

Entertainment - It was pretty bad. Very repetitive and no atmosphere. You couldn't have a laugh or even people watch. All very dull.

Hotel - From an adults perspective, the pools are stunning, so relaxing. They have some pool classes which are fun. The building is so charming and the pool down at the sea is so peaceful. I really recommend this hotel for couples wanting a quiet, luxurious break.

Room Tip: If you can afford get an ocean view. Worth every penny.
  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Laurdud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelJardinTropical, Quality Manager at Hotel Jardin Tropical, responded to this reviewResponded 30 March 2018

Dear JenniferGlover,

Thank you very much for your visit and also for sharing your great review with us here on Tripadvisor.

We are glad that you enjoyed your stay with the entire family.

We have done a lot of changes in these passed months. We would be pleased to welcome you once again and to show you all the improvements, even some of them that you mentioned.

We remain at your disposal if you need assistance with your next booking.

Kind regards,
Quality Manager

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