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All reviews indoor pool stayed in a junior suite all inclusive package taxi ride from the airport restaurant staff german tourists watch tv small gym drunk germans short break evening entertainment german resort an excellent hotel plenty of choice the air conditioning out of season an upgrade
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Reviewed 22 August 2018

The staff were perfect the whole time, food was great, everything was clean and proper. The beach is a five minute (ish) walk away. Only bad thing is that people put towels on the sun loungers by the pool before breakfast even. And thin walls... ;)

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank hGibson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2018

We have just returned and it is the nicest place we have stayed by a mile. Extremely clean and the staff are welcoming and helpful. The pool areas are immaculate and we were amazed that even at 10.30 we were able to get a sundbed at the pool. The food was exceptional - from the range of choice to the quality. Definitely looking into staying again. The only thing we would do differently is upgrade from a standard room

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank tailormadechildcare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this reviewResponded 22 August 2018

Dear Tailor,

Dear guest, We are more than pleased to hear about your opinion in Hotel Occidental Playa de Palma, thank you very much for sharing your experience with this important community. We are working very hard to fulfill the expectations of our clients. We are glad to hear, that we made it possible in your case.
Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them.
We are hoping to have the opportunity to welcome you back to our hotel in the near future.

Best regards from Mallorca,
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2018 via mobile

First time visiting and I’ve absolutely loved it. I came here with my mum and my 5 year old and we’ve had the best time.
The staff are very accommodating, Barbara the children’s club entertainer looked after my little Valerie and made a genuine effort to say hello to her every time she saw her.
The food was great ! My child’s a fussy eater so maybe a little bit more for kids would be nice.
The pool was lovely, the snack bar was great to have by!
The rooms were beautifully designed.
We spent most of our holiday just lounging by the pool rather than going out.

I would definitely book here again. *****

Date of stay: August 2018
Trip type: Travelled with family
Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this reviewResponded 19 August 2018

Dear Anne,

First and foremost we would like to thank you for choosing our Occidental Playa de Palma hotel for your visit to Mallorca and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all.
We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.
We are more than pleased to hear that you enjoyed the comfort of our rooms, and the dishes prepared by our professional chefs robed your heart.
We are looking forward your next visit in our hotel.
Kind regards.
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2018

Great place to stayLovely staff. Great food lots of choicesI would highly recommend Great location near to all attractionsI would definitely take my family againMany thanks guys . The entertainment was good but was a bit short..but we had some great moments

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank stylingthestarz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this reviewResponded 18 August 2018

Dear Guest,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Playa de Palma hotel and are delighted to read that we were able to match your expectations.
Also we regret reading of your disappointment with our entertainment offer. We will continue doing our best to bring performances which are variety so as to guarantee quality entertainment for all our guests in the future.
We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.
We hope to welcome you again soon!
Kind regards from Mallorca
Guest Experience Manager

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Reviewed 16 August 2018 via mobile

I was at Occidental for 2 weeks. Very nice hotel and staff. Everyone are smiles at you and made you a good day. Rooms are clean every. Quality of food is perfect and plenty for everyone. Has 2 pools that are clean almost every 2 days. All staff is so respectful whit you especially Pedro , barman that is doing perfect drinks,Barbara the entertainment girl is so energetic and very nice. Everyone has a 10 from me. Hotel looks so nice and you have a nice welcome in there. The beach is only 2 minutes from hotel and lots of shops around.
Definitely I will go there next year.

Date of stay: August 2018
Trip type: Travelled with family
1  Thank rares63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this reviewResponded 18 August 2018

Dear Rares,

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics
Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.
It has been a pleasure for us tohave you as guest and we look forward to serving you again soon
Kind regards,
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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