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All reviews room was clean stayed at this hotel for nights thin walls hear everything salad bus stop furniture airport balcony receptionist maintenance kettle deposit
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Reviewed 23 August 2018

Very noisy hotel with tiny walls full of young (mostly) germans who listen loud music on balcony and will wake you up at 4am when they return from party clubs. in addition, the neighbour building is under construction so at 8am you can expect the construction noise. the rooms need refurbishing and clocked drain in the all the showers (we booked 4 rooms and even the hotel worker tried to fix it but unsuccessfully) is disgusting. The B-fast were same every day (but ok) and dinners were excellent (different every evening). Staff and dinners are saving this hotel, otherwise i would rate it as a dormitory.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank marian l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FGONZALEZF, Gerente at Hotel Playasol Palma, responded to this reviewResponded 8 September 2018

Dear Marian L
We would like to thank for your feedback on Tripadvisor. It is very rewarding to read that you enjoyed the location of the Playa Palma hotel and all our facilities. Also that our kindly staff members were able to meet all your needs during your stay.
We regret the shower incident, and that we could not repair it. we shall forward your suggestions to our Quality Department, as all comments on our behalf are the best motivation for continuous improvement of our services.
We look forward to welcome you again at our resort in Mallorca.
Kind regards
Francisco González
The Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2018 via mobile

The hotel was excellent
Food was plentiful and up to 3 star standard
Facilities were clean, light and airy
The staff were all very pleasant and very willing to help.
Does get quite noisy at night with some of the residents..

Date of stay: July 2018
Trip type: Travelled with family
1  Thank agent2serena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FGONZALEZF, Gerente at Hotel Playasol Palma, responded to this reviewResponded 27 July 2018

Dear Agent2serena
We greatly appreciate the time you spent sharing your recent holiday experience at our Palma Playa hotel with all Tripadvisor users and your kind comments on our behalf.
It is very rewarding to read that our hotel and staff were able to meet all your needs during your stay and we look forward to welcoming you back at your earliest convenience.
Kindest Regards,
Francisco González
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2018

We already stayed in this hotel two years ago and because of the great value for money and the good breakfast, we decided to return.
This time, we had a room on the second floor at the front side, including a huge private terrace. And a private bathroom, TV, A/C, safe (deposit).
Compared to a few years ago, everything seems to look a few years older indeed and some maintenance is required.
Walking to the beach takes a couple minutes; if you like to go to the beer halls, add 10 minutes more.
You'll definitely find better hotels around, but I guess that this one is still very good value for money.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FGONZALEZF, Gerente at Hotel Playasol Palma, responded to this reviewResponded 17 April 2018

Dear Paul B,
We would like to thank for your feedback on Tripadvisor. It is very rewarding to read that you enjoyed the location of the Palma Playa hotel and all our facilities. Also that our kindly staff members were able to meet all your needs during your stay.
Regarding the furniture and maintenance we shall forward your suggestions to our Quality Department, as all comments on our behalf are the best motivation for continuous improvement of our services.
I look forward to welcome you again at your earliest convenience.
Kindest Regards,
Francisco González
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2017 via mobile

The Bathroom was full of Hair everywhere And It was there A strange smell, I Tried To ask for An other bedroom and in The second one there was The same situation!!!! Moreover when I told It To The boss He Said that They couldn't do Nothing!!!! The Bed was old And Not so comfortable, I REALLY DON'T SUGGEST THIS HOTEL.

Date of stay: October 2017
Trip type: Travelled solo
Thank Valeria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana C, Quality Control Department at Hotel Playasol Palma, responded to this reviewResponded 29 November 2017

Dear guest,

First, we would like to thank you for sharing your experience in our establishment, with all Tripadvisor users and we appreciate all your comments.
We´ll take note of your feedback and we´ll do our best to improve the aspects you have detailed above.
We deeply regret for not being able to reach your expectations during your stay at the Palma Playa.

Thank you very much & best regards,
Quality Control

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

It was my second time staying at this hotel and again I wasn't disappointed. The main idea of it was the hotel's location. Very easy access to the beach and it's only a 15-minute ride to the night city by bus... Really very friendly, welcoming and professional staff. The room was clean, bed was comfortable. Food was tasty.The balcony of the room was of a good size. I would stay here again...

Room tip: I prefer to have the balcony with the view overlooking the south for its quietness
Date of stay: October 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Valerij Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FGONZALEZF, Gerente at Hotel Playasol Palma, responded to this reviewResponded 17 October 2017

Dear Valerij Z,
We greatly appreciate the time you spent to share your recent holiday experience at our Palma Playa Cactus hotel and we thank you for your kind recommendation to oher travelers.
It is very rewarding to read that our hotel and staff were able to meet all your needs during your stay and we look forward to welcoming you back at your earliest convenience.
Kindest Regards,
Francisco Gonzalez
The Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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