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All reviews the main strip these apartments pool area self catering no air con superior apartment garden view bars and restaurants excellent location requested a pool view central location great holiday lifeguard on duty old town reception staff your doorstep ground floor
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Reviewed 7 June 2018 via mobile

Well once again our holiday in the labranda was excellent. On arrival the room we was given was in the gardens I asked if a pool view was available. Reception was so obliging. I couldn't have asked for better .alfonzo l would like to thank you so much for all the help you gave us with the mobility scooter. See you in october when we return with our family

Date of stay: May 2018
Trip type: Travelled as a couple
1  Thank Karren K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith O, Public Relations at LABRANDA Playa Club, responded to this reviewResponded 11 June 2018

Dear Karen Kay,
thank you for repeatedly choosing Labranda Playa Club for your holidays in Lanzarote, for taking the time to rate us and for sharing your impressions here.
We are pleased to know that you felt well taken care of , and I will pass your comments on.
Take care and we look forward to greeting you in October.

Kind regards
Faith

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2018 via mobile

This is our second year staying here and will be back next year. Apartments clean and spacious for a family of 5. The grounds around complex are spotless. Any staff member I spoke with was very polite and had an interest in their job. Reported a maintenance issues and was fixed within an hour.

Date of stay: June 2018
Trip type: Travelled with family
2  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith O, Public Relations at LABRANDA Playa Club, responded to this reviewResponded 11 June 2018

Dear John S,
thank you for choosing Labranda Playa Club for your holidays in Lanzarote again this year, for taking the time to rate us and for sharing your impressions here.
We are happy to know that you have experienced the Labranda Spirit of polite helpful staff, and that you intend to return with us next year.
We look forward to greeting you anew.
Kind regards

Faith
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2018

We've just returned from a 10 day stay in a superior type apartment in this complex. The location, grounds were ideal. Yes, it's basic but we were perfectly capable of cooking for 3 with the facilities provided, however due to the abundance of great quality and cheap restaurants available nearby cooking wasn't necessary most nights!! Cleaning services were excellent and the complex was peaceful and quiet in the evenings. My only gripe is with how slow check in procedures were on the evening of our arrival, we waited for over 45 minutes when we arrived as only one member of staff was on duty, this was disappointing. The other negative point was the unavailability of a late check- out, our return flight was at 2130 and apparently all rooms were full so we ended up booking a hotel in Arrifece in order to get a shower before our trip to the airport, however his was only practical because we had hired a car.

Room tip: Book a superior, the room is larger and more up to date.
Date of stay: May 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
Thank Susoldol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith O, Public Relations at LABRANDA Playa Club, responded to this reviewResponded 6 June 2018

Dear Susoldol,
thank you for choosing Labranda Playa Club for your holidays in Lanzarote, for taking the time to give us this excellent rating and for sharing your impressions here.
We value your feedback as it is a vital way of knowing your perspective on the services and facilities we offer, and through this information we will know where and what improvements must be made to ensure the satisfaction of our guests.
We apologize for the slow check in, although we try to have more staff on duty when we expect most arrivals, due to flight delays and the fact that not everyone informs us of their estimated arrival time we may make a miscalculations.
The situation with Late check-out is that since we are mostly running on full we need all apartments prepared for the new guests, one solution to this is to book your apartment for one night longer and hence guaranteeing having your apartment until the moment of your departure. Thank you again for your feedback.

Our team at Labranda Playa Club look forward to welcoming you anew soon.

Kind regards

Faith
Public Relations

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Reviewed 3 June 2018 via mobile

I’m so happy I booked this place. The rooms are very spacious with a big kitchen. The pool area is nice as well as the garden areas. The hotel is in a fab spot right on the strip without any hills. It’s nice a quiet but in the best location.

Date of stay: June 2018
Trip type: Travelled with family
2  Thank Jade F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith O, Public Relations at LABRANDA Playa Club, responded to this reviewResponded 4 June 2018

Dear Jade F,
thank you for choosing Labranda Playa Club for your holidays in Lanzarote, for taking the time to give us this great rating and for sharing your impressions here.
We hope that you continue to choose us, as we look forward to welcoming you anew.
Kind regards
Faith

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Reviewed 3 June 2018 via mobile

We visited Labranda from 24th-31st May as a Family of 5. We stayed in a Standard 2 bedroom apartment 159. We arrived about 10pm at night, the lady on reception wasn't overly friendly and after a long day travelling a smiley face would of gone a long way after reading so many reviews of how friendly reception staff were I thought that may have been what would of greeted us. During our visit the only person who stood out a mile was Victor on reception he was so helpful and friendly when he was there. The initial reaction when we walked into our apartment wasn't great it was dark on the terrace and we struggled with the key in the door. We then walked in and everything was so dated and dark and the living area was cluttered with lots of furniture that wasn't needed. The beds were also the most uncomfortable I've ever encountered whilst abroad and we didn't get many good night's sleep. As well as the sofa bed being extremely difficult to pull out to the point we abandoned trying anymore and pushed the beds in the bedroom together and 3 of us shared. It really is in dire need of even the most basic modernisation. However they were very clean and after we shuffled the furniture around made it feel more spacious. The temperatures were cool but the room was never too hot, it seemed to keep cool all the time which we were thankful for as there is no air conditioning option. The shower doesn't have a door that pulls across the whole cubicle so by the time all 5 of us had showered on a evening the floor was soaked. But the cleaners changed the towels everyday so we managed with it. Our neighbouring apartment let us look round their superior to see the difference they are more modern than the standard obviously but 'Superior' wouldn't be my choice of word to describe them but can see why they are called that compared to the standard. We had no trouble getting sunbeds on any day even after we had been out all day and come back in the afternoon we managed to find some. The pool bar is very reasonably priced and we used this on a couple of occasions. We were half board so breakfast and evening meal were included, breakfast was OK it was only ever warm rather than hot but the gentleman in the restaurant was fantastic tall with a shaved head and glasses very friendly and made my little girl a special cake on her birthday with a candle which she loved. Evening meals not so great we ate there on the first night and didn't bother for the rest of the holiday, we weren't impressed and left feeling hungry. The location of Labranda was fantastic so close to so many shops, bars and restaurants. We had a late flight and could only extend our check out by 2 hours after being advised to ask on the day rather than the day before due to it being a bank holiday in the canary islands themselves they were fully booked but they also didnt have any facilites to allow for showers other than the ones at the pool so we couldnt relax fully on our last day as we needed to be ready by 2pm. If you have a budget but can cope with basic then Labranda is worth what you pay. Yes we probably would stay here again but self catering/ bed and breakfast in a superior apartment would be the only way we would. My review isn't a bad one just a honest one there is just as many things to rave about Labranda as is there is things to improve so go in with a open mind and you won't be disappointed, cleanliness is one of the main things and clean it is :)

Date of stay: May 2018
Trip type: Travelled with family
1  Thank leeahashleeyx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith O, Public Relations at LABRANDA Playa Club, responded to this reviewResponded 4 June 2018

Dear Leah A,
thank you for choosing Labranda Playa club for your holidays in Lanzarote, for taking the time to rate us and for sharing your impressions here.
We value your feedback as it is a direct way of knowing the perspective of our guests and seeing where and what improvements need to be made to guarantee more satisfied clients.
It pleases us to know that in some areas we have exceeded your expectations and you can be sure that we will work hard to excel in our weaker areas.
We hope that you do return with us as we look forward to greeting you anew.
Kind regards

Faith

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