I am currently sitting on my balcony at the Cinco Plazas. The views are wonderful; the sun is setting over the mountains; the apartments are much better than I expected them to be; the hotel staff friendly and helpful; the pools are lovely (the splash zone for kids is great too!!) HOWEVER... the noise from screaming kids at ALL hours (and I mean ALL HOURS!) is completely unacceptable! The hotel reminds people of being respectful of noise between 22:00 - 09:00 on their tiny little sheet which I'm sure no one reads, however, I've not yet experienced this respect! The children are like feral animals, running, shouting and screaming throughout the day and night. Presently, I'm trying to enjoy a glass of wine - while our 3 year old is fast asleep(!) (albeit terribly difficult due to the noise - the fan helps to mask it through the night!) - and children (including other under 5s!!) are running wild around, and in the pool, even though the pool is closed! Parents are sitting shouting at the children, drinking themselves silly, and generally being loud, rude and unpleasant. If you've ever watched My Big Fat Gypsy Wedding, it's very much like that here, minus the bride dresses!! Each night, at around 01:00, we are abruptly woken by our 'lovely' neighbours, who seem to have not one shred of consideration for anyone - or their children (along with everyone on the complex it would seem!) I saw 9 people leave their 4 bed apartment yesterday!! They explode their way into their room next to us, making everything shake(!), shouting and banging, moving furniture (for what reason, God only knows!) and being very loud and yobbish! Their children run up and down the stairs, thumping the door and shouting loudly. This of course disturbs our sleep which means we are tired for the next day! It's like staying on some rough estate! I have to say, the security guards (two women) are brilliant at dispersing the crowds of children (when you ring security - dial 9!). However, no sooner than they have left, they're at it again!
We have asked our reps from Thomson Holidays if we can move rooms, but as of yet, they have failed to do anything at all!! They've only spoken to us once, albeit rather vaguely(!), and weren't even at their meeting point this evening when it says they would be! Awful!
The mornings are lovely too - sitting on the balcony enjoying the stunning views (they really are lovely!)... with cigarette smoke wafting up from every direction, whilst the sunbed-hogging-towel-placing-parasol-grabbing people puff away in their morning dose of 'fresh air!"
So, if you feel that staying up until early hours of the morning, with your children running wild, screaming and shouting, whilst you get intoxicated, joining in with the kids, then this place is for you!! If, on the other hand, you prefer a quieter and more pleasant holiday where people have manners and morals, then stay clear and choose somewhere else to stay!! We would have done had we have read this reviews!! Thomson should have warned us!!
I shall leave you with the thought of a gang of children climbing up and pulling over sunbeds, which are locked away for the morning, whilst the volume of the adults rise! Save us!!
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- Also Known As:
- Cinco Plazas Hotel Puerto Del Carmen
- Cinco Plazas Puerto Del Carmen
- Cinco Plazas Lanzarote/Puerto Del Carmen