We chose the Cinco Plaza based on trip advisor reviews and were glad we did. Our transfer coach stopped at some other much less attractive looking places en route! The location was much more central than some places and the hill is really not bad (unless you have mobility problems anyway). It was quite a walk from the old town but there were plenty of places to eat and drink as soon as you reached the sea front. Our rep had recommended Pinnochios but my husband ended up with food poisening from there so I would suggest avoiding it.
We had been given everything we asked for in the apartment location and the cot we requested. We had a good view looking west over the quieter place de montagne pool - we could see some of the units would just be looking at the wall and I can only suggest that if you arrive and get one of these, ask to change straight away. Staff were very helpful with anything we needed (including the safe being reset twice).
Although only a one bedroom apartment, I thought the living area was spacious compared to others I have seen. The balcony was a good size, the bathroom was a bit small but well set up and the shower was suprisingly good. It was all mainly very clean, with maid service every day. Most things were in good condition, but my biggest complaint would be that the mattresses were not very comfortable. I think they knew this and had put mattress toppers on which I found worse than the mattress itself! You could feel the springs through the mattress but at least you weren't sinking into a bit of plastic which was hot and squeaked. Again, I think that if you complained and requested a new mattress you may get one. I would certainly request an upstairs room as I can imagine its very noisy to be in a room below and their balconies get less sun. We also felt that our things were safer upstairs, and it was worth carrying the pushchair and baby up a few external stairs each day for those reasons.
We steered well clear of the entertainment and didn't use the restaurant so I can't comment on those but the drinks from the bar weren't great - they served the canarian equivalent of rola cola rather than branded!
The shop on site does have some essentials like nappies and tissues and is fine for a bottle of water and some bread when you first get there but as soon as you get sorted, go to hiperdino just down the road instead - much cheaper and bigger and its literally at the end of the hotel block so about an extra minute's walk.
We didn't experience the same problems as another reviewer with people being unfriendly but its true they do camp out by the pool at all hours and in all weather so if you want to be by the pool then be prepared to squeeze in amongst the hardcore.
Overall, glad we chose these apartments and they were reasonable value for money in a friendly complex.
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- Also Known As:
- Cinco Plazas Hotel Puerto Del Carmen
- Cinco Plazas Puerto Del Carmen
- Cinco Plazas Lanzarote/Puerto Del Carmen