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Reviews (1,257)
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Reviewed 15 August 2017 via mobile

Really nice resort in watamu, good value for money, friendly staff and amazing swimming pool...the best part of this resort is the beach cause it's a special turtles reserve....people pay money to visit it. If u wanna book any kind of excursion (safari or whatever) u can talk with this guy: Giordano Yusuf...you can add him on facebook or text him on whatsupp at this mobile number: +254 716 534 470; he is a friend of mine and really friendly and serious....you can text him even if you wanna go out during the night....enjoy it.

Stayed: August 2017, travelled with family
Thank Luigi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2017

I just had a four night stay in Garoda/ Gecko Resort (25-29 July 2017). Here's the list of pros and cons.

Pros:
1. Beach. Beach of Garoda and Kobe Suite Resort (adjacent) is one of the clearest beach in Watamu without seaweed/reef obstructing the view. White sand and shallow water makes a great playground for both adults and children.

2. Space and facilities. Garoda and Gecko Resorts share the space and together they have a vast compound with 2 pools. Room, lobby, bar and restaurants are equally spacious so it was easy to enjoy some personal space without interfering the space of other guests.

3. Food & staff. Food and bar were pretty good --- the price is not exactly cheap (b/fast included, lunch and dinner paid separately) but the selection of food was good. Bartender made wonderful cocktails and the happy hour/ finger foods were great ideas. Staff were generally friendly but some were annoying: more on that later.

Cons:

1. Money was stolen. After the checkout, I left my bag, with a wallet inside, at the reception so I can go to the toilet and take a last round of photos before I head to the airport. Then I grabbed the bag without checking inside the wallet and went to the airport. Only when I reached the airport I realized 9000 kenyan shillings was gone from the wallet. The thief even took the money from the pockets of my bag, so he/she did a swift but thorough job. I counted the bills before I paid the tip to the room service lady, so I am sure the theft was done at the reception.
I alerted the assistant manager immediately and she said this is the first time theft has happened (although now I read other reviews that money had gone missing from other customers too) and said she'll keep me updated. The general manager called me as well and apologized and offered me a free night of stay should I come back. I appreciated their immediate response and apology but it surely left a bitter taste in my mouth.

2. Some staff are not professional. Some of the 'animators' --- the staff wearing yellow tshirts --- kept asking me my phone number and wanted to stay at my place in Nairobi. As a solo female traveller, not only do I find it annoying but also deeply uncomfortable when staff approach me like this. Also, after asking a friend over for dinner (he happened to be staying at a nearby resort on his own holiday), I had to suffer the following few days due to some staff asking if he was my boyfriend/husband and why I was alone, etc. This gossipy interrogation was so irritating and unprofessional.

3. 5% charge on credit card. I haven't seen a hotel do this in a long while. Just putting it here so the reader may be aware before you go.

I find pros of Garoda/Gecko still win over the cons, but some people might feel differently. Overall, this is an enjoyable resort, great value for money, as long as you keep an eye on your wallet and be very firm with the annoying staff.

Room Tip: Get a room close to the main reception/beach.
  • Stayed: July 2017, travelled solo
    • Location
    • Cleanliness
    • Service
3  Thank Hayon N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2017

With the perfect location for a vacation the hotel has nice bar and the wonderful breath taking view of the Indian ocean with white sandy beach. The hotel has nice grilled chicken and with the friendly staff you always want to stay stay and stay longer. With reservations we were able to surf and had the opportunity to see the wonderful corals at the Kenya Marine reserve. the rooms however did not have access to WiFi which pissed me off although you can access WiFi from the reception area. The hotel is too "Italian" and sometimes it was not easy to fit into the kind of music they play

  • Stayed: February 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank otienopeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2017

The staff has a bad attitude. They seem not to care about helping, pleasing the guests, or doing their best to provide a good service. The AC didn't work properly. The water pressure of the shower was nonexistent. We tried booking appointments for two massages, and the person said she didn't have any time left for more appointments, but then she was just walking around the hotel. Between 2:30 and 7pm there was no food available in the hotel (because of the restaurants' schedules), except for a "tea/coffee break" with the worst cookies and pastries I've ever tasted. The food in general is pretty crappy, except for the Italian restaurant that is part of the hotel that shares the property. At checkout, there was no one available to do it and had do wait until someone came to the cashier to take our payment. And they charge 5% extra if you pay with a card (who DOESN'T pay with a debit or credit card their hotel reservation and expenses?) The worst part: the hotel has animators, which I find pointless and tacky, and they did their "shows" even though there were more animators than guests (because it's low season). Wifi is available only in certain areas of the hotel (not the rooms) and is VERY bad.

The beach is beautiful, the pool and the sea are warm, and the Italian restaurant is amazing.

Room Tip: Make sure the AC and the shower work properly.
  • Stayed: March 2017, travelled with friends
    • Location
    • Rooms
    • Service
2  Thank etorremolina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2017 via mobile

Beautiful setting and Good service. Wonderful reception staff. White sand beach, fun activities including bocce and blind Beach volleyball. Kids pool and adult swimming pool. Really had a wonderful time. There's buffet menu everyday and it's diverse with vegetarian dishes too.

Stayed: December 2016, travelled as a couple
1  Thank George O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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