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“Horrid Service”

The Patio Bar and Lounge
Cuisines: Bar
Restaurant details
Reviewed 18 November 2015

I am writing to provide feedback on our terrible experience at the Patio Lounge and Bar 10th Of October 2015 at about 5pm.

We decided to stop in to have a few evening beers to relax a bit and enjoy the atmosphere, after seeing your extensive range of advertised beers.

Your beverages are charged at a premium, and I have no problem with that, however if you’re going to expect guests to pay a premium price, a certain amount of service is usually expected.

As we tried to order from the waitress, we’d name a beer, she’d reply ‘I check’ , run off to the bar, come back ‘ Don’t have’ . Rinse and repeat a few more times, til we finally managed to order a beer that is in stock. Essentially she has no idea what’s available or out of stock, without running back to the bar. Completely apathetic and unapologetic.

We ordered a round of drinks….not halfway through our drinks, she returns and slaps the bill on the table…we reply we’re not even done with our drinks yet, and in fact would like to continue ordering more. Any waitress would take the hint, return to the cashier and keep the tab running, but no, she insisted we had to pay now, despite being one of only two tables in the entire lounge.

So we took the hint , paid the bill and left. Clearly our presence and business was interfering with her busy day ( there was only one other table in the entire bar), and she had other things to take care off apart from serving customers.

If you're charging a premium, please have a certain amount of service to go along with those prices.

6  Thank NomadicTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 16 reviews

Reviewed 13 November 2015 via mobile

Good Service. Big crowd. The crowd really loved the place.

There is drawback, the band plays more chinese songs but guess majority of a friday night are chinese.

1  Thank Victor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2015

I hope the management can improve on that, parents with children cannot go in to enjoy at all. thank you

1  Thank sam26071975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2015

Ask for strongbow draught RM32, NOT AVAILABLE.
Ask for Paulaner draught or bottle RM42, NOT AVAILABLE.
Ask for Tapas & beer set, NOT AVAILABLE.

Local beer here is more expensive than imported beer. Silly pricing system. Elsewhere in Kuala Lumpur, local beer is cheaper than Strongbow and Kilkeny.

Chicken wing was great finger food. Love it.
Ended up at Cloud 9 for drinks. Every beer on the menu is available. Both owned by Genting, massive difference.

    • Value
    • Service
    • Food
1  Thank Daymondyeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2015

The place is good and romantic as whether to this place is unpredictable one can enjoy whether here...

Thank 159prateek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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