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Reviewed 13 September 2015

Being a guest since many years in the "Kur- und Thermenhotel" I decided this time to stay only for one night in this "Thermen- und Vitalhotel" instead. Therefore I booked a double room incl breakfast over booking.com instead of using the direct way.
Arrival and welcome at the reception was o.k. and even the wellness area is nice. But what really shocked me was the way the waiters acted during my stay.
First I met a friend, who stayed at the hotel too, in the bar. We had a drink. Then I asked one of the service trainees for the menu which I received immediately without any comment. As my friend had full-board we thought I could have sthg small to keep company with her during her dinner. The main waiter, Mister Klein, showed her the table noticing that I would like to join her. I asked if it would be possible to have something small "a la carte" an was informed that they have a wedding going on and could not offer anything except the menu for fullboard guests. We were seated in the area of the bar and library (as the restaurant was reserved for the wedding guests). We ordered water and I asked a trainee if I really could not have only a small salad with chicken strips or sthg similar. She said she would ask in the kitchen and disappeared without return. So I asked again the Hungarian waiter who brought us the drinks and he immediately said "No!" So I surrendered and my friend became really upset as she wanted me to eat sthg while she was eating. So she asked Mr Klein, and after explaining what and why and having all the guests around us watching these scenes he said he would again ask in the kitchen, but "it would take veeeery long to wait for it". Well, not only that I had to ask three times before and didn´t get any positive answer, the way of reaction was really incredible. Finally they managed to bring the salad together with the main course of my friend. When it came to payment I asked the Hungarian waiter (who really spread a lot of stress around) to book it on my room. He looked kind of puzzled so I told him the room number and off he was. 5 seconds later he returned with Mr Klein, they both stopped in front of the table and Mr Klein said in a very rude and loud tone: "You said you would eat a la carte!!!???" So I said "Yes that´s what I did" He "But you didn´t mention that you stay in the hotel!" Me "First you didn´t ask, and second where´s the problem? 'a l carte' has nothing to do with the fact if I stay in this hotel or not?" All the guests watched this and we were kind of shocked and felt treated like criminals. The waiter brought the invoice without any excuses and I signed. Then I followed Mr Klein as I wanted to clarify his behaviour but he disappeared in the weeding room. So I could only complain at the reception. There is simply no excuse for such a behaviour in the service and most probably I would never go there again just because of this experience. A pitty that even the waiter in the morning was kind of non-organized and made some not well-conceived comments ... maybe they would need some training on how to communicate with guests .... worst stay ever - they ruined a whole weekend!

  • Stayed: September 2015, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank IDea1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2013 via mobile

This wellness hotel offers very complex services, has big and comfortable wellness with outside and inner pools, great nude area is a paradise for senses. There are aroma therapy, different saunas, tepidarium, outside sauna located in very nice garden with small lake. We ordered foot massage, body massage, facial treatment and we were satisfied. Saturday evening they organised wine tasting from local wine producer and ut was delicious. Food was very good. We have spent there really relaxing time and will come again.

  • Stayed: August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank LuciaSudova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2018
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Stayed: May 2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018
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  • Stayed: April 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2018
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  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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