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Reviewed 25 February 2018

i just got back from a 5 day trip to #hyattzivarosehall. The whole trip was wonderful. We were upgraded to the club floor which was a nice surprise. the entire staff was amazing, always friendly. the kidz club in particular was fantastic. our kids took to the staff immediately! Shanae, Shanique and Sophia were particular favorites but all the ladies (Amieka Fiona and Shantol) were super warm and accommodating!

When speaking with most of the staff, they had been with the hotel since they opened which speaks volumes!

We are already looking to return!

Date of stay: February 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank jheir78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZivaRoseHall, General Manager at Hyatt Ziva Rose Hall, responded to this reviewResponded 27 February 2018

Dear jheir78,

Thank you for choosing Hyatt Ziva Rose Hall as host for your family vacation and for taking the time to share with us your 5-star review; we truly appreciate your confidence in choosing us to live the best vacation on the Caribbean Sea.

It is great your children had an amazing time at our modern and full-fun Kidz Club. We are delighted to know the level of service you received from the staff members was consistently world class and exceeded your expectations. That said, please trust Amieka Fiona Shantol Shanae, Shanique and Sophia will be recognized and cheered for the outstanding Service from the Heart they are providing every day.

On behalf of all Hyatt Ziva Rose Hall associates and myself, we genuinely hope to have the opportunity of welcoming you and your family again soon to have another lifetime experience with us.

“with service from the heart”
Omar Rivera | General Manager
Hyatt Ziva and Zilara Rose Hall

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2018

This was our first visit to Jamaica and Hyatt Ziva Rose Hall. It was also our first experience with an all-inclusive resort. We traveled with my in-laws and my brother-in-law's family and we couldn’t have had a better time. There were nine of us in our party including kids ages 4, 11, and 14.

Property: The resort is beautiful and well kept. The two pools are spacious and fun and the beaches were protected by a man-made rock barrier that kept the ocean waves under control (perfect for the 4 year old, but maybe too tame for older kids and adults). Easy access to the multiple bars and restaurants.

Rooms: Our party had 3 Junior Suite Oceanview rooms. The rooms are modern and comfortable with wonderful views of the beach/ocean. There was plenty of storage space as well as safe, iron/ironing board. The bathroom was large with a double sink, a soaking tub, and a shower with a rain shower feature. Kids loved the balcony with comfy padded lounge chairs (they even slept on balcony one nite).
There was also a room mini-bar with sodas, beer, water, and juice. Would’ve liked more variety on the snacks provided, however.

Restaurants/Bars: Generally, they were all top-notch! All food was included for the most part. We had access to 16 restaurants/bars. Our favorite was probably the buffet restaurant, Choicez. It was our go-to for breakfast and lunch, and had a different theme for dinner each night. We also had great dinner experiences at the Di Roza Italian Restaurant, Blue Grill, and Fuzion Asian Grill. There was a nice variety of food on the property. At the pool there were stations for Jerk Chicken, pizza, and hamburger/hot dogs. The kids especially liked the late nite sweets and ice cream at Bitez Deli and Cafe. Probably our best dinner was at the Brazil Steakhouse which is a meat-lovers dream where meats and poultry are presented Brasilian-style. As far as the bars, cocktails, beers, and wine were easily accessible.

Other amenities: Every evening ended with an entertaining show in the outdoor stage. There were also opportunities for dancing and karaoke. The 4-year old did a few activities in the Kids Club and seemed to enjoy them. There were also pool games and beach volleyball. There was also a spa on property.

Staff: Can’t say enough about the staff. From the restaurants and bars to the housekeeping and the front desk, the staff was one of the best parts of the resort. Very attentive and friendly and ready to see to our needs. Special shout out to the Concierge, Derraine, who helped us make this trip extra special!

A brief comment about safety: We were certainly concerned by news reports prior to heading to Jamaica. We left Jamaica feeling that we were perfectly safe our entire trip. In our discussions with numerous Jamaicans, they reassured us that the issues were kept away from the tourist areas.

Date of stay: February 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank AprilTTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZivaRoseHall, General Manager at Hyatt Ziva Rose Hall, responded to this reviewResponded 27 February 2018

Dear AprilTTravel,

Thank you for choosing the Hyatt Ziva Rose Hall as your ideal vacation spot, and for taking the time to share your experience with other travelers here on TripAdvisor.

It brought us great joy to read your review, and you being a first time guest with so many positive comments, encourages us to continue working hard at pleasing our guests.

We truly appreciate your kind words towards Derrine for the excellent service she offered to you.

We hope you do plan on coming back next year.

"with service from the heart"
Omar Rivera | General Manager
Hyatt Ziva and Zilara Rose Hall

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2018 via mobile

I am at the Hyatt Ziva in Jamaica and I am so impressed with the staff at this hotel. Two people who really stand out and went above and beyond to make sure we had a good time were Jeremy and Marvin, both lifeguards. Hotel Ziva is lucky to have staff of this caliber working here!

Date of stay: February 2018
Trip type: Travelled as a couple
2  Thank EJM804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZivaRoseHall, General Manager at Hyatt Ziva Rose Hall, responded to this reviewResponded 27 February 2018

Dear EJM804,

Thank you for sharing these kind words regarding your stay at Hyatt Ziva Rose Hall, It is our pleasure to host you and to provide you with an unforgettable vacation. We will share your comment and extend kudos to Jeremy and Marvin for the wonderful job they have done.

We will be ready waiting for your return.

“with service from the heart”
Omar Rivera | General Manager
Hyatt Ziva and Zilara Rose Hall

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2018

After visiting the Hyatt Ziva, I must say it is now my permanent vacation home. This was our family get-away and my 2 year old daughter fell on the grass and we saw a lady run to my baby girl who was now crying, lifter her in her arms and comforted my child as if she was her own. Never before had we experienced such love and genuine care for others Nadine James brought tears to our eyes and made our baby smile in less than a minute after her fall. She was amazing and she is the reason we will be returning to your beautiful property. Thank you NADINE! THANKS Hyatt for hiring such amazing staff!

Room tip: The Hyatt Ziva buildin 3 junior suite rooms
Date of stay: February 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank marysblack30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZivaRoseHall, General Manager at Hyatt Ziva Rose Hall, responded to this reviewResponded 27 February 2018

Dear marysblack30,

It was a great privilege to host you again here at Hyatt Ziva Rose Hall, and we thank you for writing this detailed review.

It is with great pleasure that I learn about your excellent experience while staying with us. Our commitment as a team is to consistently exceed our guest's expectations, and I read with delight that Nadine James was able to do so by providing you with our true service from the heart. Your comments are much appreciated, Please rest assure that Nadine will be recognized for her outstanding service.

Once again we thank you for staying with and for your review, We look forward to hosting you again soon.

“with service from the heart”
Omar Rivera | General Manager
Hyatt Ziva and Zilara Rose Hall

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2018 via mobile

Can’t express how much we love the Hyatt Ziva Rose Hall. We’ve been there 3 times in the last 16 months. The staff is amazing and the resort is absolutely beautiful. Special thank you to Omar Dale for making my birthday and our stay absolutely amazing! You went above and beyond and I truly appreciate everything you did for me! Our entire group adores you.
Special thank you to Toni-Ann and Sashara at Lagoonz pool bar and Shanoy, Paulette and Shane at Shakerz - we love you all. Thank you for the wonderful service all week.
Can’t wait to see you all again! ✌❤️

Date of stay: February 2018
Trip type: Travelled as a couple
Thank Steffany M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jevancampbell, General Manager at Hyatt Ziva Rose Hall, responded to this reviewResponded 26 February 2018

Dear Steffany M,

Thank you for choosing Hyatt Ziva Rose Hall as host for your birthday and for taking the time to share with us your 5-star review; we appreciate your confidence in choosing us to live the best vacation on the Caribbean Sea.

It is great you found countless ways to have fun at the Resort; we are delighted to know our great large restaurant selections, top Spa facilities and world-class service you received from the staff members s exceeded your expectations in every aspect. On the other hand, please trust Omar, Shanoy, Paulette, Toni-Ann, Sashara, and Shane will be recognized and cheered for the outstanding Service they are providing every day.

On behalf of all Hyatt Ziva Rose Hall associates and myself, we genuinely hope to have the opportunity of welcoming you and your family members again to celebrate upcoming birthdays.

"with service from the heart"
Omar Rivera | General Manager
Hyatt Ziva and Zilara Rose Hall

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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