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Traveller rating
3,077
1,761
683
281
213
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Reviewed 12 July 2019

As wi entered the hotel the first most amazing person wi saw was Suelyn..couldn’t ask for anyone more than her ...love the food . Love the room. Staff is amazing...drink is sweet but love it ,,want to come back next year ....the club is great love the breakfast at the suits and the grand ....

Date of stay: July 2019
Trip type: Travelled with family
Thank Awadnarine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityManagerJM, Quality Manager at Iberostar Rose Hall Beach, responded to this reviewResponded 12 July 2019

Dear Guest,

Thank you very much for your review of our establishment. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories.

Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience.

Finally, we thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best.

Best Regards,

Online Quality Manager
Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2019

We were part of a group for a special occasion. The hotel was good. Facilities were good. Staff was cool for the most part. Not always on time so check your timeliness expectations at the airport. They get to you when they get to you. Food was good, no complaints there. Beach was nice too. Overall OK experience. We have been to other hotels in the area and this one is average.

Date of stay: November 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Todor T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityManagerJM, Quality Manager at Iberostar Rose Hall Beach, responded to this reviewResponded 11 July 2019

Dear Guest,

We want you to know that the description of your stay with us at our hotel is very helpful and we thank you for providing your rating.

Although your comments show that in most areas we are on the right track with our numerous efforts and our detailed service, we have taken your feedback regarding the concerns you raised, as we are aware that we can only improve on the basis of constant dialogue with our guests.

Again, we want to thank you very much for sharing your review of our establishment and would be delighted to welcome you back to one of our hotels soon.

Best Regards,

Online Quality Manager
Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2019 via mobile

Wanted to write a special note for the staff at the Iberostar Beaches. The entire staff at the resort is amazing. We got to know the front desk staff, resort concierge and our travel representative well. Very big thanks to our concierges Stone for going above and beyond what we expected as well as Trudy-Ann and Shanice. They helped so much with setting up dinner reservations, room changes and even and after we moved to the Suites next door we kept coming back to the Beach’s side because we knew we could rely on them. Burnadatte our travel representative (westjet) was great help with not just getting the perfect excursions but with arranging special day trips to Montigo Bay and to the Rose Hall Great House. The entire staff at the resort is very friendly and we did not meet a single person who was unfriendly or unhappy. Always a smile. We appreciated it all.

Date of stay: July 2019
Trip type: Travelled with family
Thank Aaron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityManagerJM, Quality Manager at Iberostar Rose Hall Beach, responded to this reviewResponded 11 July 2019

Dear Guest,

We would like primarily to thank you for choosing Iberostar for your recent holiday and also for taking the time to share your opinion.

Every day is a new challenge for us, based on our passion for providing our guests with an environment similar in comfort to a home from home.

So again, we thank you for sharing this positive review with us and we hope to welcome you back again soon.

Best Regards,

Online Quality Manager
Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2019

The resort is very clean and the people are friendly. Amazing concierge service especially by Trudy Ann and shanice!! Ask for them if you can! The hospitality is great and the rooms have great views. Awesome food and entertainment!

Date of stay: July 2019
Trip type: Travelled with friends
Thank Jamaal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityManagerJM, Quality Manager at Iberostar Rose Hall Beach, responded to this reviewResponded 11 July 2019

Dear Jamaal,

First of all, we would like to express our appreciation to you for choosing our hotel for your holiday and taking the time out of your day to write to us.

We have treated your opinion as a success story and we would all be delighted to welcome you back to our establishment in the not too distant future. Until then we wish you all the best.

Best Regards,

Online Quality Manager
Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2019

I came to the Iberostar for my wedding and the staff are simply amazing. So accommodating and friendly. Concierge Stone, bartender Patrice and Chef Isiah went above and beyond to make my stay unforgettable!!

Date of stay: July 2019
Trip type: Travelled with family
Thank Dream675592
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityManagerJM, Quality Manager at Iberostar Rose Hall Beach, responded to this reviewResponded 11 July 2019

Dear Guest,

It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others.

The fact that we were able to provide you with such a wonderful wedding experience is extremely satisfying and we will continue working hard to achieve this every day. We aim to think of everything to provide our guests with a perfect holiday.

Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future.

Best Regards,

Online Quality Manager
Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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