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All reviews kids club all inclusive hotel star prestige surf shop room was spacious and clean pleasant walk x mas japanese restaurant hotel is located strong currents special thanks food was fine daily program pool bar years eve the beach is great small kids
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Reviewed 5 April 2017

Pros:
nice, clean, new accommodations.
Food available all day at different locations
many pools
beach and beach service
lots of variety of food to chose from

Cons:
everything is Massive
Food is good but scaling up is not always a good thing when it comes to food
Staff is overworked and some are drunk/on drugs to keep up (sad to see - don't want my child to be exposed to that)
Pools water quality is not published/available
'medically cared for' stray cats (are they all fleas, worms and thick free?) that people feed under the table
shuttle to Praia do forte was late and got flat tire - avoid - take taxi instead
no charm

Room tip: There are no elevators. So if your room is upstairs it will be like going to the gym.
Date of stay: December 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Genevieve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelBrasil, Quality manager IBEROSTAR Brasil at Iberostar Bahia, responded to this reviewResponded 18 April 2017

Dear guest,

Thank you for taking the time to write a review on TripAdvisor. We truly appreciate your open and honest feedback about your experience at our hotel over the holiday.

I'm very concerned with the comments you made. All your comments about food and beverage and staff behavior were transferred to our chefs in order to improve the items mentioned.

Thank you one more time for all your suggestions and comments, I am at your disposal to do what is necessary for a future visit.

Best regards,

Quality manager
IBEROSTAR Brasil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2017 via mobile

We went to Iberostar Bahia in December and over New Years. The food was great, pool activities engaging, and endless green coconuts kept us hydrated during our stay.

Food:
The main buffet would never leave you wanting something different. It was always good. There were so many meat choices along with a fully stocked salad bar and dessert bar. There was even a kids' station.

The beach restaurants had lighter faire options but still plenty to eat.

The green coconuts are such a better way to hydrate than water. During the heat, a cold coconut water is just the ticket.

Specially restaurants:

Mediterranean restaurant- they did get our food wrong but rectified quickly. This is the one I was least impressed with. It was ok but nothing to write home about.

Japanese steakhouse- this was great. So many appetizers and two main proteins included in your meal. So good!

Drinks:
The house wines and simple drinks were nice. Nothing was watered down. The tropical drinks were not great but there were many other options.

Pools
There are two main pools and both had plenty of seating. Get down there by 7 to get a seat during peak travel times.

Activities
There are so many activities you can choose to partake or not.

Rooms
Our room was nice with a balcony. I wouldn't say it was 5 star quality but it was nice overall. Fridges were stocked every day with juice, water and soda.

The overall experience was quite good and our New Years show was fantastic. Having constant key issues causing many trips to the front desk was not so good. The wifi was slow at best. The shows were lacking. Overall, I would recommend this but would try to find the best deal possible.

Date of stay: December 2016
Trip type: Travelled with friends
2  Thank Bolingers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelBrasil, Quality manager. IBEROSTAR Brasil. at Iberostar Bahia, responded to this reviewResponded 4 March 2017

Dear guest,

Thank you very much for sharing your comments and recommending IBEROSTAR Bahia on Trip Advisor!

At IBEROSTAR we work really hard to offer great service to our guests. We value your suggestions and hope to have you back in the near future, please do not hesitate to contact me for anything you might need.

Best Regards,

Quality manager.
IBEROSTAR Brasil.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2017

The hotel was beautiful. The food was delicious. The grounds were well kept. My room was clean. The staff was friendly.
I would definitely go again.
The only complaint is that they should have better bar selection. They need to add club soda, tonic water and some other mixers to the bar. They can also add a better selection of liquor, even if the guests have to pay for it. I like Jack Daniels and there wasn't any. I would have paid for it.
Also, the beer could be kept colder. Many times the beer was served warm. I like cold beer. So maybe add that request to the list.
Overall this place was beautiful and I loved my vacation. I would definitely go back.

Date of stay: February 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
Thank lucidel2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelBrasil, Quality Manager IBERSOTAR Brasil. at Iberostar Bahia, responded to this reviewResponded 23 February 2017

Dear Guest,

Thank you for sharing your experience with us at TripAdvisor. Our staff does its utmost each day to ensure that all our guests fell at home while enjoying beautiful sunny days in Bahia! We are delighted you enjoyed our hotel while experiencing a great vacation.

Your suggestions about our bar selection are also valued and help us improving the quality of the service provided.

Thank you one more time for sharing your comment with us, please do not hesitate to contact me for anything you might need.

Best Regards,

Quality Manager
IBERSOTAR Brasil.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2017

Great hotel, rooms are spacious and staff is extra especial. It is paradise! Everything is clean, a huge variety of food, tasty drinks and we'll definitely return there. Special Thanks to Bruno from the star prestige who has made our stay so wonderful. Nothing was too much trouble and his constant smile is contagious. Also, many Thanks to Flavia and Marisa (the lovely cocktail lady). We are looking forward to our next stay soon.

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Renatinha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelBrasil, Quality Manager IBEROSTAR Brasil. at Iberostar Bahia, responded to this reviewResponded 20 February 2017

Dear Guest,

It has been a real pleasure to read this lovely review of your recent stay with us at IBEROSTAR Bahia and we are grateful that you took the time to write and share it with us and this community.

We are pleased that you have noticed the extremely friendly atmosphere and competence of our committed employees in all of their chosen areas. It is also good to know our versatile services and lovingly prepared gastronomy contributed to your fantastic holiday experience.

Again we thank you for sharing this delightful review of our hotel and we look forward to welcoming you back again in the future.

Best Regards,

Quality Manager
IBEROSTAR Brasil.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2017 via mobile

I am writing this as I am a member of the Iberostar Club!
The staff make this hotel special. Bruno in the Star Prestige bar is superb!
Large layout so if you want to be quiet you can. Met with the management. Really nice people. Food is a good standard. Can't fault it. Didn't try the entertainment so can't comment. Large hotel so the buffet gets full. Choose your time well!

Date of stay: February 2017
Thank Allan050651
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelBrasil, Quality Manager. IBEROSTAR Brasil. at Iberostar Bahia, responded to this reviewResponded 6 February 2017

Dear guest,

Thank you for posting your review about your recent stay at IBEROSTAR Bahia

We are glad to know that we have fulfilled your expectations. We appreciate your recognition of the service we provide, we will send your congratulations to our staff of the Star Prestige service.

We look forward to welcoming you again in the near future.

Sincerely,

Quality Manager
IBEROSTAR Brasil.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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