Let's begin with the problem of misleading advertising. Yes, there is internet—for some rooms. Yes, there is AC—only intermittent and inconsistent; ours worked very poorly until the last two days, when water began dripping onto the floor and it stopped cooling entirely. I suppose that they didn't advertise quiet rooms, so I won't complain about the decibel level (consistently around 70 decibels all night; it's fun to sleep with the equivalent of a lawnmower right outside all night long). When we objected to these features of the room, the staff did move us for a couple of nights, with the understanding that we were to be stuck back in our awful room after three days. Imagine our surprise when on the second day of our new room we came back from an outing to discover that all of our things had been packed up and summarily moved without our permission and knowledge while we were away. Eventually we found our belongings and missed "almost" none of them. The staff was extremely apologetic and assured us euphemistically that we had not been treated so badly because we were a married gay couple—but we would not have thought that until they said so several times. Suddenly the poor, marginal room and the cavalierly disrespectful treatment make us wonder. I'm glad that so many people in the reviewers' list had a good time. That was emphatically NOT our experience. If we hadn't had a chance to flee the "resort," our vacation would have been mostly miserable. And this was entirely thanks to the dreadful room, the misleading information, the unhelpful staff (except for Antonio—Antonio was great), and the distinct sense that we were being handed second-rate treatment. I've been around a lot of hotels in a lot of different countries, and I have never met with shabby treatment like this. Under no circumstances would we recommend this place.
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- Also Known As:
- Vistabela Resort Sao Sebastiao, Brazil - Sao Paulo