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Reviews (1,764)
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Reviewed 9 August 2017 via mobile

I recently visited the spa with 3 friends after we got a deal from Groupon. All the staff were welcoming and we were provided with a robe, towel and slippers. The pool is quite small and is a funny shape therefore swimming lengths was difficult, also there was children in the pool which I have never experienced before when on a spa day. There wasn't many beds around the pool either and when we first arrived a lot of the beds had towels on but no one was using them, we did eventually get a bed each though and we were able to lay and relax. The jacuzzi, sauna and steam room were all fab.

As part of the package we got two treatments. I had a facial and back / shoulder massage. The therapist was a lovely girl but a little chatty during my treatments, although she was being polite and asking me questions, I personally would have preferred silence throughout as it allows me to relax more, also I feel the room I was in could have been darker to provide a more relaxing atmosphere.

The food was really nice and good value for money and you are able to stay in your robes to go the bar / restaurant area however there was lots of people dining and having business meetings etc so I did feel a little uncomfortable. A separate area for spa guests would be better however I understand it may not be possible.

All in all we had a really nice day and for the price I believe we got a real bargain.

Stayed: August 2017, travelled with friends
1  Thank Xxx_MrsC_xxX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna P, General Manager at Derbyshire Hotel, responded to this reviewResponded 15 August 2017

Dear MrsC
Thank you for taking the time to review your spa break at The Derbyshire, I am pleased you had a really nice day. We sincerely appreciate your comments and this will be reviewed with the team to see if improvements can be made where possible. As a team we strive to deliver great service and your feedback will be fully taken on board. I do hope we can welcome you back again in the future.
Kind Regards
Anna

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Reviewed 7 August 2017

Fantastic for a short break. Well located for Matlock etc. Great swimming pool and Jacuzzi. Pleasant room just needed a new carpet. Great breakfast, evening meal was not so good very slow service. Overall excellent value for money would certainly return.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Judith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna P, General Manager at Derbyshire Hotel, responded to this reviewResponded 10 August 2017

Dear Judith M
Thank you for taking the time to review your recent stay, I am pleased you had a great time and would return again in the future. Feedback is so important to us and myself and the team sincerely look forward to welcoming you back very soon.
Kind Regards
Anna

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Reviewed 7 August 2017

This hotel has a good restaurant with reasonable restaurant prices albeit the menu is slightly limited. The quality of food is good including the breakfast. The rooms are very reasonably priced, with £85 for an upgrade including bath-robes, slippers, water etc. and including a full breakfast for both guests as well as the ability to cancel is travel plans require it.The swimming pool is small(ish) but adequate. McArthur Glen shopping complex is within easy reach as are other attractions such as Royal Crown Derby factory, Denby factory etc. The hotel sits near the M1 and the A38 so is a good 'stop over' for travellers. Overall, good value for the money.

Room Tip: The upgrade is well worth it in our opinion
  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank 420watson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna P, General Manager at Derbyshire Hotel, responded to this reviewResponded 10 August 2017

Dear 420watson
Thank you for your kind comments and feedback regarding your stay at The Derbyshire Hotel. I am so pleased you enjoyed the facilities and able to take advantage of the leisure and spa. I hope we can welcome you back very soon for another great stay.
Kind Regards
Anna

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Reviewed 7 August 2017

We decided at the last minute to avoid Friday traffic and go up to Nottingham a day early. Booking at the hotel was easy and a good price. Having checked some reviews they were not great but we were only staying one night.
Given some of the recent reviews we were really pleasantly surprised as we had an excellent stay. The room was not large but was well appointed and the shower was really good. Very large towels are also welcome. The room was warm but we opened the window and got the temperature down. We had dinner included and the food was of very good quality, well prepared, cooked and presented. The staff were all friendly and welcoming so a really good experience. This continued at Breakfast where again there was excellent choice and the food was hot and because of demand, freshly cooked. Altogether we really enjoyed our stay.

Room Tip: Perhaps go for a room not on the ground floor
  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Philip P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna P, General Manager at Derbyshire Hotel, responded to this reviewResponded 10 August 2017

Dear Philip P
I am so pleased you have reviewed your recent stay and I will ensure your feedback is shared with the hotel team. The team do work very hard to ensure guests have a memorable experience and thank you for commenting regarding this. I hope we can welcome you back very soon.
Kind Regards
Anna

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Reviewed 6 August 2017

I was concerned after reading recent reviews, however, I was very pleasantly surprised. The rooms whilst not the height of fashion are very clean and comfortable. We were there on a Travelzoo deal which included dinner and again very pleasantly surprised. The food was of good quality and the service excellent. The service throughout the hotel was very good. We asked for an early check-in which the staff went out of their way to accommodate.

I guess everyones expectations are different, we thought the hotel was very good value and would most definitely stay again.

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna P, General Manager at Derbyshire Hotel, responded to this reviewResponded 10 August 2017

Dear Karen B
Thank you for taking the time and effort to express your views in this review. We sincerely appreciate your comments regarding the hotel, team and service delivery. I will ensure all your feedback is shared. I hope myself and the team can welcome you back again very soon for another great stay. Please do not hesitate to contact me directly at the hotel at anytime.
Kind Regards
Anna

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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