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Reviewed 10 June 2018 via mobile

We were there for 3 days, worst room service,not atall in time and have to call them for 3-4 times for a single water bottle and they even didn't had any towels for bath,no water in toilets and didn't gave us drinking water bottle after 11pm

Date of stay: June 2018
Trip type: Travelled with family
2  Thank AtharvP5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRenam G, Owner at Hotel ReNam, responded to this reviewResponded 22 October 2018

We feel sorry Sir.We have taken up the matter with our staffs. Please visit again.

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Reviewed 19 May 2018 via mobile

The food is really good here. Room service is also nice price is reasonable..
Beheivior is very nice of the staffs and are very helpful. Though view from the room is not that exciting but rooms are very comfortable.

Date of stay: May 2018
Trip type: Travelled with family
1  Thank Punyasrota l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRenam G, Owner at Hotel ReNam, responded to this reviewResponded 22 October 2018

Thank you Sir. Hope to see you again.

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Reviewed 18 May 2018 via mobile

It was a pleasant stay at Gangtok. Good hotel, Very friendly stuff specially Mr.Mitra, very good food, a little away from MG marg or Bus stand.Manager is always helpful,
If I go again , I will prefer to stay there. Thanks

Date of stay: May 2018
Trip type: Travelled with family
Thank Ashish K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRenam G, Owner at Hotel ReNam, responded to this reviewResponded 22 October 2018

Thank you Sir. Hope to see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2018 via mobile

Excellent hotel and view, supporting staffs including Divya and Anirban enjoy a lot .The service That hotel is amazing,Anything asked for will be delivered on time with smile. Food is delicious.The view from top most level is beautiful and there are sofas placed for relaxing.

Date of stay: May 2018
Trip type: Travelled with family
Thank Sanjay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRenam G, Owner at Hotel ReNam, responded to this reviewResponded 22 October 2018

Thank you very much. Please visit again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2018

This hotel was part of the yatra package that we took and overall it was not a very satisfactory stay here. Partly because yatra over-promised amenities that the hotel did not provide. We were promised wifi which wasn't working, were promised electric kettles, which again weren't provided. Although the hotels did provide hot water whenever asked to.
The rooms were average, and the bed sheets and pillow cases were filthy, and I don't think they ever wash their blankets. The staff were initially very inhospitable and declined to provide basic things like soap, towels and toilet paper. We had to call the yatra representatives and complain and only then did they comply.
Location of the hotel is very inconvenient as the cars do not go as far as the gate of the hotel.

The good:
Breakfast was nice and the cook was very friendly and had a lot of stories and experiences to share

The bad:
Cleanliness
Basic services
Rooms are too cold and not cozy.

Room tip: Check if hot water is available before hand, as not all rooms have working hot water system. We had to change rooms
Date of stay: January 2018
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
1  Thank ishraquek1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranjan M, Owner at Hotel ReNam, responded to this reviewResponded 1 April 2018

Thank you Maam for your review.We have improved the points you have mentioned.Give us a chance to serve you better in future.Hope to see you again soon.

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