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All reviews el paso pool bar steep hill these apartments studio apartment per day reception staff shallow end self catering bars and restaurants pool view balti balti walking difficulties jungle park washing machine sun loungers min walk
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Reviewed 20 September 2017

Very clean and well equipped apartment . Pool and grounds spotless .pool bar did good and fair priced food. El paso restaurant on site for a lovely meal at night again fair priced. The apartments are on a very steep hill so for those with mobility problems this could potentially pose a problem. Down hill to supermarket small shopping center and local restaurants.or go out side entrance of pool and across to another smaller supermarket. If you buy a 5 lt bottle of water at supermarket do not put it out keep it.you can refill it at pool area for about 50 cents and saves the walk to supermarket. Staff at apartment's could not do enough for you .if you don't mind hills this is a lovely place to stay. For everyone.

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Agnes M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2017 via mobile

We have just returned from a 10 night stay, this is our second time here and will be returning again. Our apartment was lovely and clean and even had a washing machine which helped we 3 kids. The reception staff were lovely and helpful and nothing was too much trouble. You do have to pay for sunbeds and parasols but if you buy your tickets from reception it works out much cheaper. Look forward to returning next year.

Stayed: August 2017, travelled with family
2  Thank michelle b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maureenmakins0n, Manager at Castle Harbour Apartments, responded to this reviewResponded 19 September 2017

Thank you for your review. I am so pleased to see that you once again enjoyed your stay with us, and that you are planning to return. Many of our Guests are regular returnees and become a part of our Community. Look forward to perhaps meeting you on your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017 via mobile

My boyfriend and I arrived about 9pm, when we got into the apartment we were given I was a bit disappointed as it was very outdated and there was marks on the curtains and mirrors which was off putting. When we first got in a plug socket was broken and gave my boyfriend an electric shock. We had two separate beds so we ended up having to put the beds together ourselves as when we went to reception the man was very rude and told us we had to go back in the morning. The apartment only has a ceiling fan and the room was just far too hot, unbearable to sleep at night. During our weeks stay we didn't have our bed linen changed once which I wasn't happy with and we only had one towel change. The pool terrace and the bar are great and the snacks the bar have are excellent. It's just a shame about the apartment we had.

Stayed: September 2017, travelled as a couple
1  Thank Chloe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maureenmakins0n, Manager at Castle Harbour Apartments, responded to this reviewResponded 19 September 2017

I was sorry to read about your problems especially when you first arrived in Castle Harbour. Did you book through the official Management Company?
If so could you please give me the date of your arrival and the number of the apartment you stayed in.
I would like to investigate this further.
With regard to the single beds, most of our apartments have twin single beds.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2017 via mobile

We have just returned from two weeks at Castle Harbour and we were all so impressed. The apartment was large and exceptionally clean, it was cleaned every 3 days with fresh towels and bed linen. The pool was large and well maintained and our 3 teenage sons made full use of the pool table (a very friendly Scottish man was always on hand if the table jammed) The pool bar was reasonably priced with lovely bar snacks. All the staff we encountered were friendly and happy to help. The reception is always manned and we always felt safe and secure. The hill is mentioned a lot on here and I have to say it's not as bad as some reviews make out and for those who can't face it reception will book a taxi for a small fee. There was a small leak on the outside water pipe and it was fixed in a flash! My only negative is that although you can store luggage I feel 10am is an early check out, 11am would make so much difference to families. Overall a first rate holiday which was to such a high standard. We will be booking again for next year! Thank you very much Castle Harbour, I can see us becoming annual visitors! xx

Stayed: August 2017, travelled with family
5  Thank Kirsty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 September 2017

Thank for your comments. I am so pleased that you enjoyed your stay. I will pass your comment on to the Management company regarding checking out times. See you again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017 via mobile

We stayed here from the 7th of August to the 17th of August this year. I wont lie I was anxious as this was our first family holiday and some of the reviews were not good. The apartment was basic but very clean. Cleaned 4 times in our 10 days. Resort was very busy. I have no problem in recommending this place and also have priced to come back next year. Very well ran, lovely staff except for one of the receptionists. Only gripe I would have is my little people cutting their feet in the pool but the day we were leaving I could see that that was being seen too. Overall budget accommodation. Very reasonable from the bar (whose staff should get a special mention) to paying for WIFI. We were on holiday so I think we got it for 3 days which was €12. Not bad to keep the kids entertained after the pool had shut and we were having a night cap. Overall a very enjoyable first family holiday and yes I would recommend this place to a friend. Looking forward to next year. And the bouncy slide in the pool in the Monday was fab, the kids had a ball

Stayed: August 2017, travelled with family
2  Thank EimearK14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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