We recently stayed at the Hard Rock and our experience was nothing less than amazing!! After having travelled to several locations in Europe, Ibiza was our final stop and we were blown away. The customer service was beyond and it was so great to see how the whole team interact like family there!! From the moment we arrived we received VIP service - the check in process, the brilliant staff, the arm bands that worked as keys for the room and payment for anything within the resort was the best I have ever seen/received out of all places I have travelled. Everything worked so efficiently and surpassed our expectations.
Above and beyond all this, I would have to say Alex Duarte was the highlight of our stay - what a gem of an employee! Alex welcomed us like we were true "Rock Stars" and consistently went above and beyond to make our stay even more special. I needed some eye drops one night so I messaged Alex for the closest chemist. He insisted that he would go for me and delivered them to my room on his DAY OFF!! I was truly blown away. His positivity, dedication, honestly, sincerity and work ethic is out of this world. He is one strong asset to the Hard Rock family and he definitely made our experience one to remember!!More