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Reviewed 14 August 2018

I was apprehensive when I booked this hotel as it was an expensive choice for a not-very pleasant part of the island. We were staying in a group so it was a lot easier to stay together.

I was very impressed with the hotel from the moment we stepped out of the taxi. It's a big place but the attention to detail and extra-mile effort is evident in everything the team do. The check-in was seamless, the room was better than we expected and the hotel facilities and outdoor space was amazing. Always able to get sunbeds, the service by the main pool meant that we didn't have to stress too much about eating or drinking. All expenses can be put onto your hotel wristband (which also acts as a room key) so you can leave all your valuables in your safe while on-site. A really clever way of protecting guests.

Two negatives from me. Firstly the quality of the shampoo/conditioner in the rooms - for a hotel of this calibre, I would have expected some decent quality products. I forgot my conditioner and ended up having to trek to the Spar to buy some because the stuff in the hotel was shocking. This is an easy thing to get right so would encourage whoever makes the group housekeeping decisions to consider working with a premium brand.

There were too many kids in the adult pool and on certain days you couldn't move in the pool for inflatables and groups of kids. I viewed this hotel as an adult hotel and this was based on the large groups of adults drinking and socialising in the main pool area. I wouldn't bring my kids to this hotel in the height of summer, the vibe is just too adult.

In an all, a wonderful four days spent at Hard Rock Ibiza. I would return, though perhaps not during the school holidays. Its expensive but you do get a feeling of quality for that investment.

Room Tip: Rooms by the main pool will be noisy
  • Stayed: August 2018, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank JodyHatter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer_Care_PHG, Director de Relaciones con Clientes at Hard Rock Hotel Ibiza, responded to this reviewResponded 14 August 2018

Dear JodyHatter,

Thank you vey much for your honest and detailed review!

Thank you also for your feedback regarding our shower amenities, our guests' opinion is very important to us and we are grateful that you brought your opinion to our attention.

We're glad to know your stay was amazing and you loved every aspect of our hotel. Hard Rock Hotel Ibiza is a place where everyone is welcome and we try our best to offer something that will suit everyone's preferences for both adults and children.

It was a pleasure having you here and we hope to see you again very soon!

Best rocking regards,
Andrea R.
Customer Care HRHI

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2018

We went to ibiza to undertake what we missed out on 15 years ago the clubbing scene. And we picked well we went next door to visit there rivals and visited the night after the children of the 80's and wow!! It was chilled but extremely vibrant and the music just flowed with the atmosphere and who says you have to be 20 to enjoy Ibiza? I think that Ibiza is attracting older people looking around the arenas.
But the only thing Ibiza is missing is cleaner beaches and trying to stop the open selling of class A drugs on the streets. I cannot understand where the tourist tax actually goes as everything is dirty on the streets and the beaches around this area also? I hope tourists can start cleaning after themselves as there leaving a lot of rubbish on the beaches that in-turn effects us humans in the food chain. This might seem like having a go at Hard rock but I'm pointing out the facts they are one of the main attractions of that side of the island and they need to promote a clean Ibiza to attract more clients as there is a down turn on tourism in the last few years. And people of today want to know there staying in a clean area regardless of being the biggest clubbing area of the world. Please don't take this as moaning persons review its a human being that had a great weekend but wants to live in a clean environment and promote to others the same way you have promoted your excellent venue!

  • Stayed: August 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer_Care_PHG, Director de Relaciones con Clientes at Hard Rock Hotel Ibiza, responded to this reviewResponded 13 August 2018

Dear James R,

Thank you so much for your lovely review. We are truly happy to read that your break in Ibiza met your expectations and you were finally able to live the experience!
Thank you for your comments, our guests' opinion is really important to us and we work to provide solutions to the feedback we receive. You are right when you say that it concerns all of us; we need to work closely together in order to reach the balance. One of Hard Rock's mottos, as you may know, is "Save the Planet". We love that our guests have a sense of civic awareness and we welcome any suggestions to take action!

Once again, thank you so much for your review, we hope to have the pleasure of welcoming you again at Hard Rock Hotel Ibiza very soon!

Best rocking wishes,
Andrea R.
Customer Care HRHI

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2018

Just loved this place so much we,re booked into the Hard Rock hotel
In Tenerife this November for short pre-winter break. The service was exemplary in all areas , oh and make sure you book breakfast amazing spread; you won’t regret it

Room Tip: Get a suite with a sea view if your budget allows
  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
2  Thank StephenD1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer_Care_PHG, Director de Relaciones con Clientes at Hard Rock Hotel Ibiza, responded to this reviewResponded 13 August 2018

Thank you, Stephen D, reviews like yours are our best motivation!
We're very happy to know you had a lovely stay with us at Hard Rock Hotel Ibiza and you're going to visit our sister in Tenerife in a short while. You will also have the best time there!
We look forward to welcoming you again very soon!

Rocking regards,
Andrea R.
Customer Care HRHI

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Reviewed 8 August 2018

We stayed for 4 nights at the Hard Rock to celebrate our daughters birthdays (30th & 21st). We stayed as a family of 4. I emailed the hotel in advance to ask for rooms together as our youngest daughter has autism and may become anxious if she has a room too far away. When the hotel realised it was a special occasion holiday Mica (entertainment manager) contacted me and said she would like to give us a 'wow' surprise and enquired as to whether my younger daughter had any auditory or sensory issues, which I thought was very considerate.
Upon arrival in Ibiza, a car was waiting for us to take us to the hotel..inside the car was a lovely young man complete with guitar who welcomed us and serenaded us on our journey to the hotel. This was an amazing and special treat for the girls who both love music. We were beginning to feel like 'rock stars' already!. Once in the hotel we were escorted to reception to check in and our bags were taken to our room. Check in was quick and easy. We had a De luxe Silver room on the 6th floor with a partial sea view. Waking up with a view of the beach from your bed every morning was beautiful. The hotel smells lovely, very clean, breakfast is leisurely and amazing. The staff go over and above to make your holiday special. We stayed mostly in the hotel during the day around the lively pool as both girls enjoyed the music and atmosphere.
The special start to our holiday set a standard and this continued throughout the 5 days. There was not one thing that disappointed us and our daughters have gained lifelong memories of their 'Rockstar Experience'
After arriving home Mica forwarded us the video and photographs of our journey to the hotel. We could not have wished for anything more special.
A stay in this hotel can only be described as an 'experience' !!

  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank Amy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer_Care_PHG, Director de Relaciones con Clientes at Hard Rock Hotel Ibiza, responded to this reviewResponded 11 August 2018

Thank you so, so much, Amy L! That is an amazing review!
Mica was delighted to read your very kind words and the whole team could not be any happier that we made you and your family feel like rockstars!
Thank you for giving us the opportunity to do something special for your daughters, we hope to have the pleasure of welcoming you again very soon!

Best rocking wishes,
Andrea R.
Customer Care HRHI

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Reviewed 8 August 2018

It was a very good option for the 80' generation but also for all ages. Very good music, remixed and original, very good atmosphere. I had the best time in a party there. The drinks are pretty expensive unfortunately...

Stayed: August 2018
1  Thank CarlosM12701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer_Care_PHG, Director de Relaciones con Clientes at Hard Rock Hotel Ibiza, responded to this reviewResponded 9 August 2018

Dear Carlos M,

We are very happy you got the chance to visit our Children of the 80's party and had a wonderful time! It really is a party where everyone can have fun.

It goes on every Friday until September, we hope to see you there again!

Best wishes,
Andrea R.
Customer Care HRHI

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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