Currently in the middle of a two week holiday. on arrival we found the lagoon to be empty. Upon asking at reception we were told that they were awaiting parts. The lagoon has been empty for two weeks. This has resulted in the pool area becoming overcrowded. Sun beds have to be reserved before 8am in order to get one, although this is not officially allowed.
Yesterday the lagoon was stripped of sun beds and all signage was removed. It appears that it will not reopen any time soon.
I am very disgruntled as the lagoon was the soul reason for us booking this hotel. We have paid for facilities and are not being adequately provided.
Speaking to reception and maintenance staff gives us different stories.More
- Free Parking
- Breakfast included