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4 - 9 of 664 reviews
Reviewed 3 October 2018

I am just back from a week in this hotel. I don't know why people leaving negative feedback for the place? For a start Fuerteventura is not a place you go for a night life. The place is nice and relaxing. Food is excellent. Now the Germans everybody seems to complain about.....what is wrong with that? Actually this is probably the best feature of this place. Middle and late age German couples are the predominant people around, however this is actually very good. They are very polite and with old fashion values. So no drunk British football t-shirts wearing tugs, no slammed doors in the middle of the night, no running screaming kids. Everything is calm and relaxed, like a holiday should be. Staff at the hotel does speak English and there is no difference in the service offered for German, British, Italian, Polish etc. Yes there are every kind of nationalities and by reading the reviews here only the British seems to moan. After all you are in foreign country, so give a credit where credit is due. If you don't want to feel stupid learn some other languages, don't expect everyone around the world to speak English. Don't be arrogant and embrace the culture of your host.
The hotel is very clean and for a week stay I had my bedsheets changed twice. How many of you moaning faces do the same at home?
Bottom line:
If you want a relaxing holiday, very pleasant staff, stunning location, golden sand beach and fantastic cuisine you can't go wrong here. Highly recommended.

Room Tip: Higher floors rooms have a better view.
  • Stayed: September 2018, travelled solo
    • Value
    • Location
    • Service
5  Thank Alex P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBHDireccion, Director General at SBH Costa Calma Palace, responded to this reviewResponded 4 weeks ago

Dear Alex P,

First of all we would like to thank you for choosing our hotel SBH Costa Calma Palace to spend your holidays and for taking time to write this very positive review. Comments like yours give us the energy to continue to work hard in order to offer our guests the best service.

We thank you for your comments of our team. They work very hard every day to make sure that our guests feel well attended to at all time and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

We hope you had a nice journey back home and are really looking forward to welcome you again in a near future.

Kind regards,
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018

Lots of sand, sea, a thousand palm trees and plenty space both inside the hotel and outside. Beautiful ornate gleaming hotel, genuine four star, great staff - kind courteous and polite throughout, rooms practical, clean and spacious, food adequate and plentiful, good facilities. Nothing to do but chill. Some previous reviews had stated that this hotel deliberately discriminate against Brits and other nationals in favour of Germans. There can be, at times and in certain places a morose atmosphere due to the majority clientele's Germanic character and nature. Indeed we spoke to a French/English couple whom complained bitterly about discrimination and more. Another English couple we encountered were extremely upset to the point of shouting and swearing because of the majority clientele's apparently desperately rude behaviour in the serving area of the dinning room. A multi-national, international hotel chain like SBH deliberately discriminating to the point of racism? We thinks not and a little investigation required we thinks. We soon found the problems. On first opening the dinning room doors to both sittings the restaurant manager lines up the staff and greets the customers with a polite good evening. This happens in a lot of hotels and is a nice professional touch. However here the manager makes the greeting in German only to all guests. Those of other nationalities therefore find this offensive and some are upset. The correct procedure is for the manager, if she/he is not certain of the person's nationality, is to address them in the local language/dialect. That is the correct way and the hotel can easily correct and adopt. Also the serving area is a little narrow and can get congested. That combined with the majority clientele's complete lack of the concept of queuing and waiting their turn seems very rude to those that do have consideration. Not much the poor old hoteliers can do there! We easily dealt with the first problem by greeting the managers first. Me in Spanish and then my wife in English. They picked it up really quick and thus no more problemos. We found all the staff perfectly professional and charming. No, there is no discrimination or any such thing going on at this hotel. What in fact there is, is simple ignorance of correct protocol with the dinning room managers ( easily fixed ), and crass ignorance with the majority clientele of basic manners ( impossible to fix ). Had a good laugh and came away relaxed and smiling!

Stayed: September 2018
2  Thank ross p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBHDireccion, Director General at SBH Costa Calma Palace, responded to this reviewResponded 4 weeks ago

Dear Ross P,

Thank you for taking the time to write a review about your stay in our SBH Costa Calma Palace.

We regret to know that we have not fulfilled your expectations during your visit.
We would like to point out that our hotel is not only designed only for the German market. We always have a wide range of nationalities in our hotel and we are really proud of it. We make every effort to deal with all our guests and can assure you that we treat everyone equally and do not prefer anyone.

We sincerely hope that, as we continue to work towards enhancing our services, you may decide to give us another opportunity to serve you better in the future.

Kind regards,
The management

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Reviewed 29 September 2018

Having visited this hotel since 2004, this is the first time I have noticed such drastic changes and most of them not for the good of the customer. Staff remain polite and friendly but have been given a mission to try to extract as much money from the customer as possible, the glass filled with ice and small measures are certainly evident, and pricey costing €7.15 for a gin & tonic, other drinks just as exspensive. The food in this hotel used to be superb, however cheaper cuts are being used and most of the cooked meats are inedible. Money has been spent on the hotel, not nearly enough as the rooms and bathroom are tired and urgently need an update. The atmosphere in the hotel has changed drastically, bring back directore Manuel a man who knew how to run a hotel. I could hardly believe that the restaurant manager was constantly going around the dining room at dinner pressing the waitress/waters for the receipts for the drinks they had managed to sell to the customer before they had barely started their meals. A few of the staff have been their for years, new staff need training, more than once our waitress tried to take our plates away before we had finished our meal.

Room Tip: Floor 3 & 7 but you’ll pay a premium for one
Stayed: August 2018, travelled as a couple
Thank Lesley D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBHDireccion, Director General at SBH Costa Calma Palace, responded to this reviewResponded 4 weeks ago

Dear Lesley D,

First of all, we would like to thank you for taking the time to share your impressions regarding your stay at our hotel SBH Costa Calma Palace.

We truly regret reading that our buffet has not met your expectations; we encourage our guests to provide us with their feedback in regards of our services during their stay in order for us to be able to offer them the best memories and experiences of their holidays with us. We also want to apologize if our service staff was too quick to remove the dishes.

Our hotel has a maintenance team which can assist our guests if they have a problem like a broken light or a non working remote control. The reception is open 24/7 will pass on the information to the right department may it be housekeeping or maintenance. The feedbacks of our guests ware always welcome and of course we will keep it in mind to continue to improve our services.

We are working on a daily basis to exceed our guest’s expectations and would like to have the opportunity to host you again in the near future to offer you a remarkable stay.

Kind regards,
The management



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Reviewed 25 September 2018

Location was off the beaten track and even with a car there was nowhere to go.Food choice was excellent. Entertainment totally geared towards the kids and enthusiastic but very amateurish.Room was comfortable.Lots of space to sit out and sunbathe.A nice Christmas break in the sun.

Stayed: December 2017
1  Thank ThatSandy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBHDireccion, Director General at SBH Costa Calma Palace, responded to this reviewResponded 1 October 2018

Dear ThatSandy2014,

We thank you for sharing your experience about your stay in our SBH Costa Calma Palace.

We are pleased that you had a nice time in our hotel. Lots of our guests book our hotel because of the tranquillity and our excellent service. However in the near you can find some shops, bars and restaurants.

We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strives to ensure a wide variety of both local and international delicacies for each service to please all palates.

We wish you the best and look forward to welcome you again in a near future.

Kind regards,
The management

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Reviewed 13 September 2018

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SBHDireccion, Director General at SBH Costa Calma Palace, responded to this reviewResponded 1 October 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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