When we originally booked our holiday 3 months ago via an agency and received all conformations a few days before via email. When we arrived at the hotel after a long night flight and a 7 month old baby... tired!... we were told that due to them being fully booked 2 weeks ago they had to relocate us to their other hotel which was 5 mins away. They blamed it on our agency however when I contacted them they had nothing to do with it.
They were so blunt and careless when they spoke, no customer service skills at all. More
- Free Parking
- Breakfast included