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Reviewed 11 February 2018 via mobile

Quite Big hotel direct on the beach side in Costa Calma. We stayed for 2 weeks and we were happy with it. Cleaning service could be better though. We booked for half-pension, Breakfast and Dinner buffets were excellent. Many choices of foods.
There is a bus station nearby as well, to Morro-Jable and Puerto del Rosario for example.

Date of stay: February 2018
Trip type: Travelled with friends
Thank Jenry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBHDireccion, Director General at SBH Taro Beach, responded to this reviewResponded 13 February 2018

Dear Jenry D,

Thank you very much for sharing your feedback about your holiday in our SBH Taro Beach. We appreciate reviews like yours as it helps us to improve our service.

Reviews like yours confirm that we are doing everything correct and are able to transmit happiness and the holiday feeling to our guests. We always try to fulfil the expectations in all aspects of the hotel to make your holiday a perfect one.

Hygiene and cleanliness are very important to us and through daily thorough cleaning we can maintain excellent customer satisfaction. Beds are changed every three days and if customers have additional requests we are more then happy to help.

We hope to welcome you soon in our hotel.

Kind regards,
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2017 via mobile

Worst beds we ever been spending a night in. Avoid this hotel! Our bodies are hurting all over. Unbelievable that they can have such bad beds. They really are a holiday destroyer. The site of the Hotel is nice but so are many others as well so pick another if you care about having a good sleep.

Date of stay: November 2017
Trip type: Travelled as a couple
Thank susanneramstrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBHDireccion, Director General at SBH Taro Beach, responded to this reviewResponded 11 December 2017

Dear Susanneramstrom,

Thank you for reaching out to us on Tripadvisor to share your concerns related to your recent holiday with us at SBH Taro Beach and we apologize that you felt your experience did not totally meet your expectations.

We can confirm you that it is very important for us that our guests have a pleasant holiday here with us. Since this is one of the most important times of the year.

We regret that we didn’t meet your expectations regarding our mattresses; please keep in mind that each and every guest has different sleeping habits therefore it is very difficult to fulfil the expectations. However we offer, for guests that might find our mattresses a bit to firm, a solution by providing soft blankets that are put underneath the bed sheets.

We are sorry to read that you would not like to return to our hotel. If you change your mind, we will be happy to welcome you here again.

Kind regards,
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

Stayed one week 7-14th October 2017. Arrived after 9pm advised to leave cases in room and eat as restaurant closes at 9.30. Huge choice of food, meat and fish still being freshly cooked. Best AI food we've experienced, the chefs work hard and with pride. How many AI offer Dover Sole, Duck halves, Smoked Salmon etc.? Ignore other reviewers criticism, loads of salad, fresh vegetables, pasta etc., our only problem there was much choice, and we overate trying to sample it all!

Our room... large lounge with two sofas, TV, tables etc, and large sea and pool view balcony., decent bathroom with bath and shower etc., plenty of hot water.

Good bedroom with two large singles pushed together, both very comfortable.

Cleaner in every day, changing beds and leaving it all spotless.

AI drinks not premium, but plentiful and of good strength, reasonable wine and Amstel on tap, help yourself.

ALL staff, polite, helpful, courteous, smiley happy people.

Hotel is right on the beach, great beach bar on the way too.

Didn't sample the entertainment, not our thing, but the. Team seemed to work hard.

The guests were mainly German, we were 2 of very few English, but they were polite, did NOT push in at mealtimes, and were generally very courteous, when I slipped badly and fell on the rocks near the beach the first person to come to my aid was a German man!!

We cannot fault this hotel in any way, they set the standard for others to follow.

Ps. We are holidaymakers and in no way connected to SBH, just giving a fair and honest review for the benefit of others, how other people can criticise the hard work put in by the staff is beyond me.

Room tip: We were top floor, but most rooms have a good sea view and balcony
Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
5  Thank robbyjack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBHDireccion, Director General at SBH Taro Beach, responded to this reviewResponded 14 November 2017

Dear Robbyjack,

Thank you very much for have taken the time to write your review about our hotel SBH Taro Beach and share your opinion here with us and future clients.

We are glad to read that you have spent a fantastic holiday here with us but we are very sorry that you fell on the rocks of the beach. We hope that you have not hurt too strong.

Thank you as well for pointing out our wide range of foods that we offer everyday. Our kitchen prepares a wide range of food freshly on daily basis to ensure customer satisfaction. We make sure there is always a plenty of choice and the food on offer varies daily.

We will keep in mind all your comments and suggestions as we can continue to improve and try always to offer our best to our clients.

It will be a pleasure for all our staff to welcoming you soon in our hotel.

Kind regards,
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017

We really enjoyed our stay here, the view from our beach front apartment was beautiful, the food was always excellent tasty and hot and a good selection.
The entertainment team were very good for the first week of our stay and tried to get every one included they had a couple of good acts on during our stay.
The staff were very friendly and helpful.
would we go again? YES

Room tip: beach front rooms are best
Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank grahampS803FM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBHDireccion, Director General at SBH Taro Beach, responded to this reviewResponded 26 October 2017

Dear Graham p,

Thank you very much for your review of our SBH Taro Beach. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories.

Such a friendly review our hotel is of course a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.

We would be happy to welcome you again in our hotel.

Kind regards,
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017

Had to stay here following cancelled flights. Supposed to be a 4 star, I would give it 2 stars maximum.

It would appear that this hotel is mainly arranged for German Visitors. I love German people but the hotel did not even have one TV channel in English.

Great location on the beach in Costa Calma.

Rooms - mine was disgustingly in bad decor so so bad. I have photo's to show later but horrid. The room smelt like someone had died in it

Food - Not bad but not good either.

Room tip: Go somewhere else
Date of stay: September 2017
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank ppking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBHDireccion, Director General at SBH Taro Beach, responded to this reviewResponded 26 October 2017

Dear Ppking,

Thank you for sharing your thought with us. Reviews like yours help us to improve our services and ensure customer satisfaction.

We can guarantee you a 4* Standard in all aspects of our hotel SBH Taro Beach and we are very sorry that you don’t see it that way. Hygiene and cleanliness are very important to us and through daily thorough cleaning we can maintain excellent customer satisfaction.

We would also like to point out our hotel is not only designed for German and we always had a wide range of nationalities in our hotel. So we cater for a variety of nationalities such as English, French, Italian, German, Spanish, etc therefore we offer a wide range of international delicacies with a lot of variety in our restaurant.

We take note of your comments and we are looking to install more English channels.
We still thank you for your holidays here and for your time leaving us your feedback. Critics are always welcome. We really hope to see you back soon.

Kind regards,
The management

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