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Reviewed 5 weeks ago via mobile

Currently staying here been here a week. Hotel so clean, family friendly staff lovely. Food amazing so much choice ! Lovely pools and room clean and beds comfortable. Beach up the road / shops. Would definitely re book !

Stayed: August 2018, travelled with family
1  Thank epcot2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this reviewResponded 4 weeks ago

Dear guest,

Firstly we would like to thank you for choosing our Barceló Occidental Lanzarote Playa hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.
We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló.
Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them.
We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
Sincerely,
Nancy Steinert
Guest Experience Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2018

We stayed in this hotel last week and had a quality time here. The staff were polite and friendly at all times. Our room was clean and spacious with a sea view as an unexpected bonus! The restaurant offered a wide variety of food the choice would satisfy most appetites. Pool facilities were again clean and lounges seemed plentiful. I would recommend this hotel to anyone.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank johnahampson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you for making our Barceló Occidental Lanzarote Playa your choice hotel on this occasion and for your very kind recommendation to the travel community of Trip Advisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
Sincerely,
Nancy Steinert
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2018 via mobile

We had a fantastic first family holiday at the Occidental! The hotel is only a 15 minute transfer by coach from the airport, though it appears the rooms aren’t ready for check in till the afternoon (2pm/3pm), you can put your luggage in a side room off the lobby.

The restaurants on site were both great, as we were all-inclusive, we used the buffet the most. The food is always cooked well and differently themed each night but there will always be something (even if you’ve got a fussy eater there will be some English food they’ll eat). We also emailed in advance to request a travel cot in our room for our 1 year old baby, which they provided with bedding.
The staff were so welcoming and friendly and there’s even a photographer who pops around the pool taking family pics for you to buy or you can book a photoshop trip with them!
The only drawbacks were the poolside disco that happened on one of the nights and continued till 11pm, this unfortunately meant that we had to play white noise on full volume from my mobile phone so that our daughter could sleep as the balcony door didn’t full the party music. Also there are some branded alcohol/ice cream that aren’t included in the all-inclusive, but the bars don’t take cash so you will need to go back up to reception and give them your money to put ‘credit’ on your room, to then be able to charge anything extra to your room (it’s not like other resorts where you might have your credit card swiped upon arrival and have the charges directly invoiced to that) be a bit wary though as the staff don’t seem to be on top of this and the only two times we tried doing this, it took a long time for the staff to make phone calls, confer with other staff and loudly tell us that it wasn’t valid repeatedly and then ask why we would want something that wasn’t included in the all-inclusive anyway!
Apart from this it is a beautiful resort with good food, lovely people and lots of entertainment and activities for all ages, just remember a pair of comfy shoes as it’s a 40 minute walk to the town!

Stayed: August 2018, travelled with family
Thank Katieh7071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this reviewResponded 15 August 2018

Dear customer,

Thank you very much for sharing your comments about your stay in our hotel. We are happy to read that on the overall you enjoyed our service and hotel. We pay attention to the issues you mention that help us to improve day by day.

We hope to see you back soon in the Occidental Lanzarote Playa!

Best regards,

Nancy Steinert
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2018 via mobile

Don’t listen to the other reviews this is a great hotel staff are great unlike some of the reviews who say they are miserable but they’re not they are really helpful and pleasent. No sunbed wars which is great you can get one at any one of the pools no matter what time of day. Entertainment at night is ok not brilliant but some nights are great. Food really nice and the all inclusive around the pools is absolutely brilliant if you have picky children. All in all a really good place safe for kids and families alike highly recommended.

The Johnston Family

Stayed: August 2018, travelled with family
Thank _gavjohn69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this reviewResponded 15 August 2018

Dear Johnston Family,

We are delighted to read your compliments. There can be nothing more satisfying to know that you enjoyed a wonderful stay with us at Occidental Lanzarote Playa.
Thank you for choosing our resort and for taking the time to share your holiday experience with us.
We look forward to welcome you back in the near future for another unique and memorable stay. About the food we are very greated for your comments, we try always to give the best of us.
And to finish thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

Warmest regards,

Nancy Steinert
Guest Experience Manager

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Reviewed 14 August 2018

I stayed here with my wife and 2 children for 11 nights during August 2018.
We have stayed at a Barcelo before and it was just as we expected. It's a chain and brand I trust when staying in the Canary islands.
We had a junior family suite with an bedroom and fold down bed in the main living room for our daughters.
The hotel grounds, pool and facilities were being maintained constantly. It really was immaculate.
The dining room offered a wide and varied selection of food to cover all tastes. Again, it was fresh and constantly replenished. The snack bar at the pool was ok for burger / hot dog / chips - handy if you had been out during the day or just fancied a small lunch.
The bar was ok. I felt that sometimes the queues were a little long and it was annoying that beer was only served in a small 250ml glass. Sometimes you just want a pint. There were bigger glasses on display but AI beer was only in small glasses.
Also you need to proactively seek out staff to get bottled water and wine in the dining room. Staff will serve when prompted but rarely ask you first.
In terms of the surrounding area I wasn't that impressed. It was 5 euro for a taxi each way to Costa Teguise. A small selecton of shops and cafes / places to eat. It was just ok, but very quiet.
We spent a day in Puerto Del Carmen which was about 30 mins on the bus. It seemed to take forever to get back, about 25 stops. This was a much busier area and plenty going on. Loads of British / Irish pubs which is not my thing. When I am abroad I like it to feel like I am somewhere else - I don't want to feel like I am in Blackpool.
During the trip we went on 2 excursions. A jeep safari round the island and up the mountains. It was just ok and not that interesting. The swim at the beach was the best part. We also went on a glass bottom catamaran boat trip. This was great fund and food / drinks were included.
The weather was really hot but there is a constant wind and lots of clouds. There were light showers on a couple of days.
Overall I really enjoyed my holiday, the hotel was fantastic but I don't think I'd visit Lanzarote again as there was just not enough to do. If you have not been, give it a go. If you have been and like the island then this hotel is a great choice.

btw - Special mention to Alejandro ( hope I have the spelling correct ! ) - he sorted out our a la carte. Restaurant booking. You get one free meal there but make sure you book well in advance. By the time we tried we almost didn't get the chance as we would be going home. Give at least 4 days notice. Anyway Alejandro went out his way to sort it out for us and we had an awesome meal.

  • Stayed: August 2018, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa, responded to this reviewResponded 14 August 2018

Dear Robert,

First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Occidental Lanzarote Playa hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us.
We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.
It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Sincerely,
Nancy Steinert
Guest Experience Manager

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