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All reviews sushi piano bar duty free shop international standards the hotel staff indoor pool i highly recommend this hotel main restaurant nice stay air conditioning an excellent hotel professional staff special thanks excellent service top floor star hotel mr
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Reviewed 4 weeks ago

Helpful staff - great room - excellent breakfast buffet - best night's sleep ever.
My bag was lost in transit - and the hotel room amenities were better than my own toiletries.
Will certainly revisit.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank PHJJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DivanErbl, General Manager at Divan Erbil, responded to this reviewResponded 4 weeks ago

Dear valued guest,

Greetings from Divan Erbil!

Thank you for the great review. It gives us great pleasure to know that you enjoyed your stay with us. We appreciate your feedback and we do hope to see you back again very soon.

Best regards

Tarkan Aksoy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

The best hotel ever in Iraq and thank you for warm welcoming by reception team as always..they are always ready to give a best service. The Hotel location is in center of the city,just 10 min.to airport

Room tip: Business suite is so comfortable
Date of stay: October 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank Explore00896139723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DivanErbl, General Manager at Divan Erbil, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Greetings from Divan Erbil!

Thank you for the great review. It gives us great pleasure to know that you enjoyed your stay with us. We appreciate your feedback and we do hope to see you back again very soon.

Best regards,

Tarkan Aksoy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2018

The hotel far exceeded our expectations in so many ways. The room was extremely generous with a very big and comfortable bed with attached dressing area and a separate sitting room. Both rooms had wonderful views over Erbil and as far as the mountains in the distance. The breakfast buffet was comprehensive, fresh and very tasty with the offer of fresh cooking by the resident chefs. The pool and gym were clean and well equipped.
Coming from the UK the sight of security guards with automatic weapons at the entrance was a little unnerving but, in view of where we were, was reassuring with such a high level of security for our safety and wellbeing. Erbil itself was a wonderful place and the hotel made it an even more memorable trip.

Date of stay: September 2018
Thank npiarmstrong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DivanErbl, General Manager at Divan Erbil, responded to this reviewResponded 23 October 2018

Dear npiarmstrong,

Greetings from Divan!

It was a delight reading your comprehensive review of our hotel and Erbil City. Your insight regarding our team, comfort of the room and breakfast is much appreciated and a source of pride to our team.

We are looking forward to welcoming you again in Divan Erbil.

Best regards,

Tarkan Aksoy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2018 via mobile

One of the bestest of all places I ever stayed at. Luxury at its best, whatever you can think of is there for you. Staff excellent and speaks perfect English. Breakfast immense with a variety of local and global cuisine. I’ll stay here again!

Date of stay: October 2018
Trip type: Travelled on business
Thank Kazimir78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DivanErbl, Executive Assistant at Divan Erbil, responded to this reviewResponded 22 October 2018

Dear Kazimir78,

Greetings from Divan!

What a wonderful review, I am very happy to hear that our staff and the service met your needs and expectations. We look forward to welcoming you back to Divan Erbil in the near future.

Best regards

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Reviewed 20 October 2018 via mobile

I have stayed at some hotels in Erbil during last four years. Divan staff is master of making you feel at home. How come!!! This is one of the rarest experiences. I have often seen extremely respectful and dutifully efficient hotel staff in Erbil hotels but at Divan they were somehow best trained for offering customized services for each customer. During breakfast, the Chef from Shri Lanka himself was so keen to prepare something brilliant for us. He visited our table twice to understand exactly the needs of my kids. Similar was the experience at dinner time.
The reception officer was so highly trained and considered many things without asking.
The bus boys, the parking guys and room service guys were are self sufficient, empowered and reliably efficient.
We stayed in a suite, the size was relatively small. Very comfortable mattresses and superb pillows.
The room was in chic condition, however, it will be great that at least in suites, the carpet and sofas should look newer.
The soap was good. Amenities like dental kit, comb, file etc were surprisingly available as default without asking. However, their quality was much below the expected level.
One trainee guy on reception tried to rent me Luxury BMW when I just wanted his help to call for a taxi Togo to a mall in city. Anyways later on he called a conventional taxi for us which charged 20$ per hour. He was on panel to the hotel. The taxi was not the cleanest one.
I will definitely stay there again at this welcoming hotel.

Date of stay: October 2018
Trip type: Travelled with family
Thank jogtrott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DivanErbl, Executive Assistant at Divan Erbil, responded to this reviewResponded 21 October 2018

Dear jogtrott,

Greetings from Divan!

We appreciate you taking the time to provide us with such detailed feedback about your stay with us and appreciate your kind comments about the staff professionalism and warm hospitality showed to you during your stay. Thank you for your feedback and we look forward to welcoming you back to Divan Erbil.

Best regards

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