We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Rude Staff - Not coming back”
Review of Caught 'n Cooked

Caught 'n Cooked
Ranked #46 of 308 Restaurants in Broadbeach
Cuisines: Seafood
Dining options: Breakfast, After-hours
Restaurant details
Dining options: Breakfast, After-hours
Reviewed 14 April 2018

Agreed the location is great and close to the beach, but person taking the orders was extremely rude and didn't know the basics of customer service. Our order was take-away, we had ordered 4 fish which were packed in one paper plate. When I asked for extra paper plates, person at the counter told me they will charge me 40 cents for each paper plate - even though I had already paid over $40 for the order. When I complained, he started arguing with me. So mean and rude. Not coming back

    • Value
    • Service
    • Food
Thank Tak786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (289)
Traveller rating
Traveller type
Time of year
Language

12 - 16 of 289 reviews

Reviewed 31 March 2018 via mobile

Bloody awesome you must come and try I come here every time I'm at Broadbeach. Always post on Facebook. I'll be back again tomorrow for more. Not grease on your fingers

Thank Doug C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CnC29, Owner at Caught 'n Cooked, responded to this reviewResponded 17 April 2018

Thanks for the nice compliments... the Potato Cakes (or scallops) are freshly made and is one of our signature products.

As always we look forward to seeing you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2018

A group of eight of us really enjoyed the relaxed atmosphere, wonderful location and sensational seafood. We particularly enjoyed the fresh tempura battered whiting and the incredible calamari. The wine we purchased matched the food and was very reasonably priced.

    • Value
    • Service
    • Food
Thank Trevor D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CnC29, Owner at Caught 'n Cooked, responded to this reviewResponded 17 April 2018

Dear Trevor, thank you for your patronage. We are delighted that you had a great experience at our restaurant.

It was a pleasure having you and your family and we hope to see you all soon. Thanks once again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2018

Came in at 6pm on a Wednesday night, we were the only 3, I had my gf and my dad, we ordered 3 fish and chips and 3 Summer beers $44. I have been here before so thought we would head back. Meals came, chips were so brown they were clearly burnt from bad oil, the fish and batter was the same, a deep dark rust colour. We started to eat and right away I could see the meals were cooked without any care or pride. It’s impossible to serve fish and chips this way if you care about what you’re doing. I called over the chap who cooked the food and showed him, he was not apologetic at all but went away to cook more chips however the fish was equally poor. I asked when the oil was last changed in the fryer and he said last night. He said he been cooking with this oil all day and he was tired, I asked him if this was the best he could do and where is your passion ..... no response. I returned all 3 meals and left. I asked for no refund nor was I offered a refund. Lesson learned for both sides. I wished I had taken a picture.

Thank Miike2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CnC29, Owner at Caught 'n Cooked, responded to this reviewResponded 17 April 2018

Thanks for your exaggeration firstly you got the total charged wrong and then a total lie about the conversation. No matter how tired I am I will never tell that to a customer and never had let that impact my customer service and productivity. I do have a pic if your 3 meals taken on that day but no point posting it for someone who is full of lies and just trying to put our reputation down. You complained about the chips and you were offered a replacement which was cooked for you. After eating half your fish you complained about the fish... please stay with your favourite restaurant, we know well what you came to achieve. God Bless you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2018 via mobile

My wife and I were out for a walk and decided at the last minute to eat out and have a glass of wine to combat the humidity. Thankyou Sonny and Caught N Cooked for serving us as you were closing and not taking the tables and chairs in as we sat. As the only people in the place, the chef to ourself , beautiful fresh fish and table service with lots of banter we had a great time. We will definitely be back , although we are resigned to the fact it will be slightly busier next time.
Many Thanks . Kevin & Kirsty :-)

Thank KevinFrancisCampbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CnC29, Owner at Caught 'n Cooked, responded to this reviewResponded 17 April 2018

Thanks for your patronage and we look forward to seeing you soon Kevin & Kirsty.

It was a pleasure to host you both and we are delighted that you had a great time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Caught 'n Cooked also viewed

Broadbeach, Gold Coast
Broadbeach, Gold Coast
 
Surfers Paradise, Gold Coast
Broadbeach, Gold Coast
 
Main Beach, Gold Coast
Surfers Paradise, Gold Coast
 

Been to Caught 'n Cooked? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing