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Reviews (1,251)
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All reviewspacific fairgreat locationacross the roadbedroom apartmentthe gold coastoutdoor poolfamily holidayroad noisesub penthousesteam roomocean viewshort walkgreat place to stayamazing viewscar parkgreat facilitiesshopping centre
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Reviewed 25 April 2017

I stayed in the penthouse room 3004 for 3 nights from 21/4/17 to 24/4/17. I stayed with two other friends which was perfect as we had a bedroom each.

The penthouse was just right for us. Big kitchen, the master bedroom was beautiful with a huge ensuite. The lounge area was big with great views from every window... but the rooftop space was just amazing! I was impressed with the straight up carpeted stairs to the rooftop, (so much better than having to climb difficult metal spiral stairs) fridge, sink, huge granite bench. There were two massive tables with chairs & lounges to have that afternoon nap. The real bonus was the spa. Take a few steps up to a deck and you'll find a beautiful big spa surrounded by sun lounges and the most spectacular views of the Gold Coast.

The staff were lovely and nothing was a problem. The location of this hotel is perfect, right opposite Pacific Fair shopping centre and walking distance to the casino and restaurants in Broadbeach. We also noticed that it wasn't noisy at all. We will definitely be back.

  • Stayed: April 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Katehawko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2017

My family and I stayed at the MSG for 11 days, we stayed in the 2 bedroom ocean view apartment for our first family holiday.

The staff on the front desk were very polite and helpful.

The rooms themselves were tidy and well presented however we found the noise from the traffic to be very loud. The bathrooms had dust and fluff build up in every corner, the mugs in the cupboard had coffee stains in the bottom and the oven face was covered in smears and grease. We got our room serviced mid week but did not get topped up on toilet paper, face cloths or hand towels. The hotel itself does not have in room WiFi - this needs to be purchased and was quite a frustrating and costly experience. $70 for 7 days (3 devices) and it was slow and dropped off quite often - a nightmare when holidaying with teenagers.

The location was fantastic however, 5mins walk to the beach, Pacific fair mall, 10mins to Draculars and many eating facilities. The views were amazing as promised.

During our stay we experienced a fire alarm on our floor, as one should "not use the lifts" during this time we used the stairs only to get trapped in them as no doors opened from our floor to level 1. Upon arriving at ground floor, no one seemed to know what was going on - the poor girl on the front desk seemed out of the loop and she was the one dealing with the masses.

I probably would not stay here again with my family due to the price vs the experience.

  • Stayed: April 2017, travelled with family
    • Value
    • Location
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Thank Fiona H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2017

Everything was lovely and perfect for what we wanted it for we were going to goldnova at the exhibition centre down the road. The kitchen allowed us to keep costs of food down and pac fair shopping centre is across the road and the beach is across the road the other way!

  • Stayed: April 2017, travelled with friends
    • Value
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Review collected in partnership with this hotel
Thank EmWh73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2017

We stayed on the seventeenth floor facing northeast, excellent view, you could see from the casino right around to having ocean views, no close up high rise in our immediate view.
The two bedroom apartment was spacious and comfortable and well laid out.

  • Stayed: April 2017, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank geoffj36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2017

The hotels proximity to the beach, restaurants and shopping were excellent!
The facilities were great!
We had two rooms and one was beautifully furnished and well kept, while the other had very basic furnishings and decor and had a musty odour.
Overall, very happy!

  • Stayed: April 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Carmenelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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