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2 - 7 of 28 reviews
Reviewed 9 January 2013

We stayed in this hotel for a skiing vacation in the high season. It turned out a rather disappoining experience.
As a young couple we were already rather misplaced in this hotel. Most of the other guests, at least during our stay, were older people or families who were travelling with all generations attached. However, what bothered me most is that we seemed not to have been only ones who thought us misplaced, since I rarely received so many awkward behaviour and open stares from other people, e.g., when we entered the restaurant or dared sticking our noses outside the hotel room. This is, of course, not the hotel's fault but it nevertheless made us feel very uncomfortable.
Furthermore, I cannot say that the staff made it any easier for us to make us feel more welcome. By most of the staff, we were quite simly ignored and received a bare minimum of service, i.e. during the evening dinner sessions many of which we did not attend although dinner was included in our rate. The owner was the only one who tried to make small talk. However, even these attempts were rather awkward, especially since he actually always adressed me and never said one word (!) to my husband. He seemed to have difficulties handling criticism, too: One day in the restaurant we witnessed that a guest who seemed to have complained about the quality of the food got yelled at by him (!!!).
It may be considered a mere anecdote to add that we actually also witnessed a rather nasty conversation between the adult members of the familiy who runs the hotel when we happend to pass through the lobby, but this incident also adds to the impression of a - well, weird - atmosphere over-hanging our stay.
Coming to the more basic criteria of our hotel experience, I have little reason to dish out higher ratings, either:
We had booked a junior suite which was just alright, but was far from over-whelming. The furniture semmed a little run down, and the bathroom was quite simply a sad affair. Toiletries, as far as provided, were of low quality and so I stuck to my own things. The room service was not particularly diligent, e.g. a light bulb broke during our stay and never got exchanged until we left.
The restaurant was a sheer disaster. The food was quite simlpy terrible and I just do not wish to remember it. Left-overs of the dinner kept appearing on the breakfast buffet which was particulary unappetizing. As already mentioned, we actually skipped a number of dinners in the hotel and ate out or contented ourselves with a snack in the room. Furthermore, the service in the restaurant was incapable without comparison, forgetting orders, forgetting to serve you parts of your menu, obviously overextended with even the simplest tasks, and as we did not wish to order a bottle of wine with every dinner, we actually got bugged by a young girl (seemingly a member of the owner's family) insisting to take our wine order. So no mystery here that we got talked about in the family circles, too!
The only high point of the hotel is the surprisingly large and modern pool area, but we did not use it very often.
Ultimately, nothing justifies the price we ended up paying for our stay.
In a way, this hotel is outstanding since it gave me a rather unforgettable holiday experience, but unfortunately not in the good sense. I will certainly never book this hotel again and cannot recommend it to anyone.

Date of stay: February 2012
  • Trip type: Travelled as a couple
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3  Thank Ksjehr_J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2013

In total there were 5 families and 13 people during this Xmas/ New Year's vacation. I agree with the other review that everyone in the hotel was extremely friendly. And as a dog lover it was wonderful to see how welcome dogs were. With five different families we were able to see the different types of rooms. Very cool and interesting is that all five of our "family rooms" were completely different. No two were the same but each had its own personality. The owners were very helpful to organize outings for us. The few things that kept it from 100% were 1.) They forgot to take the deposit off all five bills. (We have settled this.) 2.) Maybe it was due to the size of our group, but some of our party had to wait longer than the rest to get their dinners or we had to ask about it. 3.) Again because of the size of the group, drink orders were often applied to the wrong room.

Again, it was a great experience, wonderful vacation - but shoots just shy of the 100% mark.

Date of stay: December 2012
  • Trip type: Travelled with family
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Thank Mandy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2012

We stayed here in February 2012 for 3 night whilst skiing in the local region. Our first impression was great as we arrived at 08:30 in the morning and we were invited for breakfast (not told that check in is 12pm like in some places). The room was large, with a balcony and a corner table for playing games and snacking. The food is true 4 star, with a 5 course meal included (in our deal), but if you didn't want some or all of the evenings suggestion you were free to order from the menu. The owners were very friendly and both personally involved from morning till night. The sauna and pool are fantastic! You can literally park the car and leave it for your stay. Cross country skiing, walking and skiing (beginner to novice) can all be done from the front door of the hotel.

We even had our dog with us and he was at home!

Date of stay: February 2012
  • Trip type: Travelled with family
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1  Thank Panchomucho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2018
Google Translation

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2018
Google Translation

Date of stay: July 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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