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5 - 10 of 93 reviews
Reviewed 9 June 2015 via mobile

This place was a ghost of the "resort" they clan to be. I booked this place for my honeymoon. I wanted to have an "authentic Costa Rican" experience. No bougie American resort for us! Well, that's what I thought! This place was horrible from beginning to end. A true tourist trap! This is a place you can get stuck in for days and can't pay yourself out of. This place claims to be a romantic "adults only" getaway but the plastic play pen people have in their backyard, resides in the one and only restaurant at this place. No joke, I took photos because I didn't think anyone would believe me. That's nothing compared to the fact that they claim to be a resort and spa which they are not at all! No operational spa, gym, or any facilities of any sorts are a subtle at this "resort" in a year, nor do they have any common "resort" amenities most travelers would expect. It's an overpriced motel with out any amenities, customer service, or safety. We had a 200 foot tree collapse on the lobby and restaurant in front of us and no one addressed any safety concerns, even though guests had to climb over the tree to check in!! It's a 30 min hike to the beach where you will need a dust cloth to cover your eyes and mouth to get by the dust and dirt kicked up by the trucks and quads that whiz by you if you decide to walk. Otherwise you trust your life and safety to the random toktok (riksha) drivers that the hotel calls in off the major road. This place was the worst part of our honeymoon in Costa Rica. We checked out as soon as we could and had a heavenly stay at the JW Marriott just north of this horrible sinkhole of a hotel.

Stayed: April 2015, travelled as a couple
8  Thank Starjasmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2015

My husband and 6 year old daughter stayed here for 8 days in April 2015 and had a lovely time. We upgraded our standard room to a Junior suite and our Jr. Suite was spacious and open, allowing us to enjoy the wild life outside our window. We saw howler monkeys, a woodpecker family and several small bats. It is true that the roads to Nosara are dusty, and bumpy, but it IS worth it to get to this areaand the two lovely beaches: Playa Guiones and Playa Pelada. Manuel, the manager met us when we arrived and was helpful and friendly throughout our stay, as was the wait staff. They gave us a beach umbrella and set up a surfboard SUP (stand up paddle) river tour, which was an adventure. Come here if you want to relax, the pools are good and it never feels crowded. This hotel was definitely a splurge for us, but it was so worth it. I'd go back to L'Acqua Viva Resort and Spa.

  • Stayed: April 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Neene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2015 via mobile

The location is terrible. Their website describes it as scenic last 45 minute drive to Nosara but in reality its a 1 lane dirt and rock trail with no markings or signs and many Ys in the road, Definitly don't attempt by evening. Also half way down the road they fail to tell you there is no bridge and there was water in the river bed so we could not cross, had to get a hotel for that evening at midnight in Samara and find a new route the next day. Once we arrived at the hotel (another 2 hour rock and dirt road into nowhere) the manager doesn't typically deal with guests we were told. I suppose he is too important for that so he never would hear our complaint about his staff directing us into a river full of water as they left with no contact at 10PM.This place is literally in the jungle and there are few things to do in Nosara other than watch monkeys in trees or go to the same 3 restaurants over and over, Yes the hotel looks nice as in well laid out but its really not worth it ...

Stayed: May 2015, travelled as a couple
Thank Sallchin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2015

This hotel was really beautiful from the outside. The reason we stayed was because we were tired and the kids wanted out of the car and to swim. The Service was pretty good at the desk. It was very informal and more like checking in to a hostel though. Not a whole lot of upstanding professionalism one would normally expect from a hotel whose rates are very high. The front desk was bland, looked as though it was a place going out of business. I think we were the only people there. The pool area is worn and not kept up. There is actually a piece of bracing where the welds have broken loose and sinks when you walk on it. They were shocking the pool in the middle of the day when we were using the pool. The railings were rusted. There is a huge overhead beam that is broken in the after part of the restaurant area that could be deemed a safety hazard. I found many cigarette butts as I walked around. The air conditioner in our room did not work on the second floor. The one on the first floor did however it leaked water when it ran. The room was clean looking but smelled of mold. You could watch the people downstairs through the floor of the upstairs in the bathroom. There was some kind of debris buildup on the back windows of the suite. The bamboo steps were quite treacherous with protruding nails so be sure to wear shoes inside. shower drain scupper was even attached or over drain hole. Probably because the drain didn't work all that well. The shower had no water pressure and took forever to get cleaned up. the furniture in the rooms were rather uncomfortable. Not sure if the water is desalinated water but has a very, marine life flavor like it is. The rooms also lack the basics or at least could not find them, Tissues,Pen,Paper, Menu,tourist activity book,map of the area that is of high quality and not a foto copy.
Food, Go out and eat. The food is expensive and really is not that good.

This Hotel has the potential to be a great place. But the lack of the employees buying into making it something special, and the lack of good maintenance doom it to an over priced "has been" hotel. The rates here are way to high given the quality of service. I would not stay here again unless the price for the suites were closer to 130$. I think they are worth that and the smaller rooms at 70-80$. I think they might actually do more business and possibly be able to start repairing the image of this place. It can be a great hotel but lacks a leader to make it one. I see this hotel going out of business if new outgoing leadership is not brought in to change things. I hope this letter doesn't fall on deaf ears. This could be "thee spot to be" if put into the right hands and maintain the property properly. But I really could not recommend this hotel to anyone at this time.

Room Tip: There are none unless you have a master suite or villa
  • Stayed: April 2015, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank puravidasteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2015

The hotel architecture is really nice. The room was comfortable and clean.
There are minor issues that show the hotel had better days (i.e. balcony door lock that doesn't close, a toilet that is not attached to the floor).
There were few people in the property. The big restaurant only had 1 other table occupied the times we visit.
The included breakfast is a platter of fruit followed by rice and beans, a toast and your choice of eggs, plus coffee or juice.
Hotel staff in general does their job, but you would expect a little more of enthusiasm and better training. I've experienced a more 'welcoming' sensation around Costa Rica than at L'Acqua.
Some examples:
-A call to the front desk to inquire about not having hot water for the shower was answered with 'Did you try to move the knob a little bit to the sides? There's no problem but when maintenance finish his dinner will go an check'. 15 minutes later we received a call acknowledging the issue but the system will take 45 minutes to reset. (Problem solved, bad response)
-Restaurant service is hardly smile or make you feel comfortable. As the restaurant menu is very limited in vegetarian options (there's a vegetarian panini) we asked if it was possible to modify the 'casado' from rice and bean with meat to the same with steam vegetables (a common option in any little restaurant in Costa Rica), first answered was 'no changes, the chef will not allow it, but I will to talk with the cook'. The new veggie casado was delivered. Again, problem solved but service in general was sub par.
Restaurant is also expensive, so no wonder why is empty.

On a side note, if you plan to use the gym, you will be out of luck. The single treadmill is worn and the support board is bend to the inside. The SPA still shows the 'under repair' sign which, probably, will never happen.

Location: As other guest reported, the hotel is on the main dirt road about 1-2 miles from the beaches. If you don't have a car, you can rent an ATV or call for a Tuk-Tuk or taxi.

Restaurant (outside): We enjoyed La Luna in Playa Pelada. Looks like a popular place to see the sunset from the outside patio and making a reservation is not a bad idea.

Others:
Free Wi-Fi is available in common areas but it did reach our room too.
The welcome drink (juice blend) was nice.
In room safe is available (not large enough for a laptop but good size)
Mini fridge with a jar of water also available in room.
Some rooms are in the 3rd floor (elevator is only for luggage)
Transfer from Nosara Airport is 5 to 10 minutes.


Conclusion: I will probably look for other places in Nosara the next time we visit. The Harmony was not available for the days we stayed, but is by far in a better location. We also visited the Bodhy Tree and the yoga institute for a class, a dirty monkey smoothy at the juice bar and lunch (vegetarian buffet) and would probably my first choice in the future. They are usually booked for yoga retreats but it never hurts to check.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank German D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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