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Reviews (83)
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Reviewed 4 September 2016

Booked Cosmi apratments for 1 night in August before travelling on to another hotel.We arrived at the apartments at about 3am (the hotel had already been informed that this would be our arrival time)to find aprtments in complete darkness and deserted!!Ragd number given on the booking email to find no answer.My partner walked round the building (which is situated along a dirt track a fair didtance from any realroads)and found a phone number for the owner .He called the ownerwho answered and said his daughter would be with us soon to let us in.After 20 mins or so still no onearrived.Called back and he said he would get Nicos to let us in who lives below the apts.The light went on in the downstairs apartment then off again.So we knocked and could see through the cutrains someone (Nicos)on the phone.He was refusing to let us in .We called the owner several times and each time his excuses were different until in the end he said that the hotel was over booked and we would have to get a taxi to another hotel!By now it was nearly 5am and we were stuck outside on a dirt track with stray dogs !We were travelling with our 15 year old duaghter and 70 year old mother who is type 1 diabetic and insulin dependant.As a result of this her insulin had exceeded its recommended temperature and had to be replaced (at our cost).The owner even expexted us to call ourselves a taxi as he didnt want to even though we had just arrived in Crete and had no idea of a taxi number to call !!!Absolutely disgusted that we were left outside like that for two hours when Nicos was sitting in his apartment refusing to let us in !!!!!!!! Do not book this hotel rude rude rude people !!! Disgusting treatment !!!!

Room Tip: chose a different hotel
  • Stayed: August 2016, travelled with family
    • Sleep Quality
    • Service
4  Thank Georgia-Lisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2016 via mobile

Have just got back yesterday from a wonderful 10 day stay in cosmi apartments in Gouves. This is our 3rd time to gouves but first time at cosmi. The apartments are spotless as is the pool area. No rushing to put out towels in the morning as sunbeds were plentiful. The pool has quite a big shallow end (excellent for non swimmers like me) and a good size deep end. Most morning even the the complex was fully booked we had the pool area to our selves. Everything was spotlessly clean in the pool area and stairways. Nickos and his son costas were brilliant hosts. Nothing was too much trouble. Our daughter came to stay for a few days and a camp bed, towels and sheets were provided on the spot with no problems with Nickos refusing to take any money!!! The drinks at the pool bar were plentiful and reasonably priced. Only a give minute walk to the beach and local supermarkets. We had a brilliant time and considering we only booked our holiday on the 15th of August and left on the 18th we were delighted to find this little gem of a place to stay. Would have no problems going back next year!

Stayed: August 2016, travelled as a couple
1  Thank dkiely1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheckinTravelTeam, Guest Relations Manager at Cosmi Apartments, responded to this reviewResponded 30 August 2016

Greetings from the sunny Crete! Thank you so much for your kind words...We are very pleased you have enjoyed your holidays with us. We hope to see you again soon !

best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2016

We were given a one bedroomed apartment at the back of the building which was really quiet at night. There was no fighting for sun beds as there were plenty both in sun and shade. The pool was lovely, again not at all crowded. Not all drinks were available at the bar but Nikos went out and specially bought a bottle of Martini Bianco and a bottle of Jack Daniels. Apartments are very basic, no microwave or hairdryer, but when I asked if they could supply a toaster they found one for me straight away. Towels and sheets were changed every other day, which was super.

Room Tip: Pool side apartments are not as quiet as those at the back of the building, butnowhere is noisy.
  • Stayed: August 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Josie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheckinTravelTeam, Υπεύθυνος Δημοσίων Σχέσεων at Cosmi Apartments, responded to this reviewResponded 27 January 2017


Dear guest,
thank you so much for your lovely comments and for choosing us for your holidays. We are so glad you have enjoyed your stay with us. We hope to see you again soon

best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2016 via mobile

We didnt stay at this hotel but the hotel we were staying at didn't have a pool but was told me and my children were able to use the pool here.the staff seemed nice until I knocked over a glass beside the pool.i cleaned up any broken glass and took all my empties and the broken one to the bar and apologised.he snapped at me me and told me he was charging me for the he glass.i paid for the glass and explained that I cleaned the area but he continued to be rude to me.the next day we went back to use the pool again.he was very rude to us again and made us feel very unwelcome.im glad I didn't chose this place to stay

Stayed: July 2016, travelled with family
2  Thank Marisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheckinTravelTeam, Υπεύθυνος Δημοσίων Σχέσεων at Cosmi Apartments, responded to this reviewResponded 27 January 2017

Dear guest,

We welcome constructive criticism as it helps us become better. We are very sorry and disappointed that you found certain elements of your visit to us unsatisfactory. Your comments will help us improve.
We hope to have the chance to welcome you in our hotel !

best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2016

Back for the 4th time this year. What I love about this place is the laid back feeling you get from the very start of your holiday. No putting towels out early doors to secure your sun beds. Always quiet around the pool with Nikos on hand to provide the refreshments at his small bar. The location is ideal. A 5 minute walk to the beach and nearest supermarket and tavernas. Yes the accommodation is basic and you don't get daily room service or fresh towels every day but as I'm writing this I'm sat on my balcony with the sun setting and it's fantastic. Until the next time.......

  • Stayed: June 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank carrotsuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheckinTravelTeam, Guest Relations Manager at Cosmi Apartments, responded to this reviewResponded 7 July 2016

Thank you so much for your kind words...We are very pleased you have enjoyed your holidays with us. We hope to see you again soon !!

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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