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All reviews pool bar sun loungers san miguel on tap semi detached bungalows evening entertainment plenty of choice pizza and pasta bathroom floor table chairs all inclusive drinks relaxing holiday sea front sea view large tv separate bedroom taxis are cheap travel kettle
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Reviewed 12 August 2018 via mobile

Where do I start ?
Arrived late on the Sunday evening and welcomed with a bite to eat and a drink which was a nice touch by the hotel. Shown to our apartment 218 in the dark, the next morning we woke and looked outside for our sea view that we payed an extra £13 a night for. You could see the sea probably a mile through a gap no bigger than a metre between another apartment and some bushes.(good job I brought my binoculars). On our left was the main trunk road into the hotel. The cars and delivery vans start arriving around 7am so the noise of the traffic was another issue that we weren’t happy with. We mentioned this to the reception who next day gave us 3 apartments to choose from. None of the 3 had a sea view unless you had a neck like a giraffe. The best in our opinion was 414 a great view of the volcano but no sea view just a big tree, but at least it was no where near the road. Jet2 were informed once a rep arrived on site, that was 8 days after we arrived but the hotel were adamant that these rooms had a sea view. I’ve attached 2 photographs of the view from each apartment. I will let you decide.
The hotel staff were amazing in every department, the reception, bar staff, cleaners and Gardner’s were all friendly and very helpful in every way.
All drinks are served in half pint glasses or plastic cups during the day. You could drink the cocktails/mixers day and night and you would never get drunk.
The food in the restaurant is really good with lots of choice and we didn’t have a bad meal in the 2 weeks we were there.
The food from the pool bar is basic, hamburger chips and cheese n ham toasties.
In the fridge in the apartment on arrival is a bottle of water, if you want another you have to fill the bottle up at the pool bar or restaurant. This is the 1st time ever I’ve had to do this in any hotel I’ve stayed in.
The pool area is spotless and cleaned every morning and throughout the day. I must say on a few occasions the sun loungers were all taken by 10am and people had to put the towels on the floor to sunbathe. Not really the hotels fault more of people reserving the sun loungers and not turning up until the afternoon or not turning up at all only to collect the towels for the next day.
The pool bar in the evenings don’t have enough chairs and tables. A few times ourselves and others couldn’t get a seat. More seats please Mr Manager.
The location of the hotel is a 20 minute walk to the sea front/ beach or 4 Euro in a taxi. A small supermarket is a 5 minute walk.
would I stay again ? No

Stayed: August 2018, travelled as a couple
5  Thank Curious518389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerAlyssa, Manager at LABRANDA Alyssa Suite Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest,


We would like to thank you for taking the time to write this review and for choosing Labranda Alyssa Suite Hotel for your family holidays.
We are glad to see that you had a great time with us and that our facilities, services and staff have encountered in a positive way to create an exceptional stay for you.
Regarding the less positive opinions you have written, we appreciate your honesty and we assure you that all comments have been taken in consideration and that we will undertake actions to avoid any similar issues in the future. Our goal is to work harder in order improve and enhance our overall guests experiences.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2018

This hotel exceeded expectations. The individual bungalow type rooms were lovely - nice to sit on a settee instead of the bed. Good shower room and nice comfy beds although hubby thought they were too hard! It was a nice change not having to get up at 7.30 to get a sunbed as there were usually plenty even late morning. I had been a bit dubious about the entertainment situation but it was ok - Darren was good fun with his music quizzes and our 17 year old even had a go a karaoke. The only thing to comment really is there is not a lot for teenagers to do but didn't bother us as daughter now happy to sunbathe. it is a lovely 30 minute walk into Playa Blanca on the promenade and we did climb up the volcano behind the hotel a couple of times which was a about 20 minutes walk but beware you do need trainers or something other than sandals. We went all inclusive plus which we weren't really sure what the differences were but we did get more choice of drinks, free safe, free exchange of pool towels and check out at 2pm so it probably was worth it. The beer and wine at mealtimes was absolutely fine and the food was delicious with plenty of choice. Only negative is it would be nice perhaps to offer more 'proper' cocktails and perhaps milkshakes rather than fizzy drinks all the time but other than that no complaints and we have all said if we went back to Lanzarote we would stay there again.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Service
2  Thank Stephanie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerAlyssa, Manager at LABRANDA Alyssa Suite Hotel, responded to this reviewResponded 3 weeks ago

Dear Stephanie J.

Thank you for your lovely review and of course for the 5/5 points you gave us.
it is really awarding to know that you and your family had a good time with us. and maybe thanks to our karaoke night and Darren. A star was born.
We do try our best to make everyone's holiday as enjoyable as we can.
So if you do come back to Lanzarote hope to see you back with us again.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2018

Room Tip: Maybe tea and coffee machine in room and iron ,showers leaked water so had to put down are towels
  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ManagerAlyssa, The team from LABRANDA Alyssa Suite Hotel at LABRANDA Alyssa Suite Hotel, responded to this reviewResponded 4 weeks ago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 10 August 2018

Just returned from a fantastic holiday at the Labranda Alyssa Suite hotel. Arrived at 2.30am (delayed by 5 hours) and were offered a meal. Stayed in apartment 407 (2 bedroom) which was perfectly placed. The apartment was very spacious for family of 4. Air conditioning was great and the beds were very comfortable. All areas of the hotel were very clean. Great variety and choice of food each day. The food was always hot. The hotel staff were very friendly and helpful especially Simone. Good variety of activities during the day for kids. Darren was great. Can't thank the staff enough for helping to make our holiday fantastic.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
5  Thank c_boyle3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerAlyssa, The team from LABRANDA Alyssa Suite Hotel at LABRANDA Alyssa Suite Hotel, responded to this reviewResponded 4 weeks ago

Dear c_boyle3,

We first like to thank you for sharing your positive feedback and score 5/5 about your stay at Labranda Alyssa Suite Hotel.
We are happy to know that you had a fantastic holiday and that the accommodation was great.

All our guests comments help future travelers to know what to expect when coming to Lanzarote and staying at Labranda Suite Hotel. All reviews give us guidance as to what we need to improve and luckily also tells us what we are doing right.

We would love to have you back in our hotel in the future.

Thank you very much,
The team from LABRANDA Alyssa Suite Hotel.

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Reviewed 9 August 2018 via mobile

The hotel is beautiful, fabulous views, grounds are kept immaculate and all the staff are friendly and extremely helpful. The restaurant serves a vast array of food, always something different. There is some children's activities and Darren tries his best to get everyone taking part. Would recommend for families who are after a relaxing holiday and only a 20min walk from main beach and bars.

Stayed: July 2018, travelled with family
6  Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerAlyssa, Manager at LABRANDA Alyssa Suite Hotel, responded to this reviewResponded 3 weeks ago

Dear Paul K,

Thank you for your review and the 5 points you gave us.
It is lovely to know that you and your family had a relaxing holiday with us. It is our main goal to provide to all of our guests unforgettable experiences and it is rewarding to be able to see that we have met your expectations and that facilities, services and staff have encountered in a positive way to create an exceptional stay for you.

Thank you for the recommendation and hope that you yourselves come back one day.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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