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Reviews (3,502)
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Reviewed 9 September 2017

I really enjoy my holiday in this hotel. Ladies in the receptions were very helpful and kind. Room was very clean and spacious and the view was beautiful. All inclusive service was better than I expect and I really enjoy The Tropical party on Friday and the bartenders looks really professional. Food in the restaurants for the dinner was really good, you can choose from Italian, Chines and traditional cuisines. Also there is a BBQ two days a week for a dinner service and every day there is a live cooking show with fresh fish or steaks. Thank you for making my holidays best

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank Filip J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesLopez, Gerente at HL Paradise Island, responded to this reviewResponded 11 September 2017

Dear Filip,

We appreciate the time you took to wright this good review.

It is very good to read that you had the Best Holiday every with us.
Thank you very much for the compliments on our staff and in concrete the ladies in the reception.

We hope we can welcome you back again in HL Paradise Island.

Best regards,

The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2017 via mobile

We have just returned 7/9 from a week here. 2 adults 4 teenagers across 2 apartments.
Superb accommodation, very clean throughout the complex. Staff were more than accommodating.
Food was amazing. Something for everyone (we also had a vegetarian in our group) we all returned heavier!
No problems finding sunbeds!
We used the free bus to visit the beach (10minute journey) which is also just 2 mins from shopping (Great for fake bargains and bartering)
We didn't really see the evening entertainment. That is really the only fault, the area at night just wasn't big enough (lacking seating and tables)
We would all really love to know the recipe for the creamy desserts available eveynight. If anyone can help.
All in all if you are thinking of booking then we highly recommend. Thank you paradise island.

Stayed: September 2017, travelled with family
4  Thank Nauntoncearns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesLopez, Gerente at HL Paradise Island, responded to this reviewResponded 11 September 2017

Dear Nauntoncearns,

Thank you for taking the time to write review on your recent stay with us.

We are delighted to find out that you were satisfied with the choice of our hotel as you found here the perfect place for your holiday.

We hope to have the pleasure of welcoming you and your family back again so you can have a Fantastic holiday again.

Best regards,

The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2017 via mobile

This place is amazing,
We stayed at paradise island 17/08/2017 to 31/08/2017, and wow wee what an amazing 14 night holiday it was.
I read reviews like we all do and was a bit unsure up until the day we arrived, but believe me how people can write negative reviews about this place makes me angry. My wife and I with 4 kids aged 14,11,10,5, had an absolute fantastic time.

On arrival we was greeted by lovely staff offering champagne for adults and fruit juice for the children, nice touch,

Apartments - lovely and spotlessly clean, spacious and had everything you needed.
Cleaned by the maids who work tirelessly, I even tipped the cleaners for the work they do and probably don't get paid the money they deserve for doing what they do.

Food- I have stayed in 5 star complexes before and the food is of 5 star quality, 3 restaurants and a massive snack bar,

Breakfast - unbelievable and massive choice, from full English to omelettes,pancakes,cereal, fruits you name it its there.

Dinner - beautiful if you don't fancy a big meal just nip up to the pool bar and indulge on burgers pizzas toasties salads etc amazing.

Evening meal- I have never been any where with the high quality and selection of food you get from this place, the choice is normal restaurant Which serves fresh meats, salads, fresh fish salmon was wonderful, BBQ nights unreal, again name a food it's there, very good selection for kids as well.

Chinese restaurant - delicious all Chinese dishes absolutely beautiful from beef, Chinese chicken noodles, the best is the spring rolls wowsers.

Italian- stunning from every pasta dish you can imagine also pizza, and this was my favourite fresh wraps salads and the best Donner Kebab and chicken kebab meat you will ever taste.

Pools are nice, lovely and cool when you jump in after having 36 degree sunshine.
Kids Dino and water park absolutely fantastic for adults and kids. Good selection of slides for all to enjoy. Go karts really good. All beaches are lovely playa flamingo beach is 10 minute walk, a taxi is 3 euro into playa blanca centre or free shuttle bus picks up right outside the hotel.

This place is a must visits for families of all sizes, the hotel reps are absolutely fantastic they work so hard and make your stay even more special.
We absolutely loved it so please don't be put off by the negative moaners, go and make your own mind up we did and it was the best holiday we have ever had so far.

Massive thanks to all the HL paradise team
Love the D squad
See you very soon ❤️

Stayed: August 2017, travelled with family
10  Thank denvers83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesLopez, Gerente at HL Paradise Island, responded to this reviewResponded 11 September 2017

Dear Denvers83,

Thank you for staying with us in HL Paradise Island.

We are pleased to hear that you and your family had an amazing holiday and that you enjoyed all the facilities and suroundings. Especially your good comments on the food as we aim to have a large variety for everyone.

We cant wait welcome you and the rest of the D squad back in our hotel!

Best regards,

The management

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Reviewed 8 September 2017 via mobile

We are just home from here and i could not say a bad word about this place. We took 2 children here, aged 10 and 14 and they did not want to come home. I dont understand the bad reviews. Great atmosphere, great food, so much to choose from. Italian restaurant was my fav. Appartment was spotless as was the resort. Staff couldnt do enough and were very friendly. Kids loved the pools and waterpark as did we also. Entertainment was fun for kids and adults. 2 beaches 15-25mins walk or 3.50 euro in a taxi also the hotel runs a daily bus. Would highly recommend. Definetly booking again.

Stayed: August 2017, travelled with family
2  Thank Stuart_jtn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesLopez, Gerente at HL Paradise Island, responded to this reviewResponded 11 September 2017

Dear Stuart_jtn,

From all the staff of Paradise Island we would like to thank you for your good review on HL Paradise Island.

Comments like yours inspire us as the most important is that the guests are satisfied.

We are looking forward to welcome you and your family back in the future!

Kind regards,

The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2017 via mobile

We stayed for ten days 24th Aug to 3rd Sept. Arrived late check in quick and efficient food put on for us just simple but addaquate. Rooms lovely spacious. Clean lovely bathroom. Good air conditioning. Pool lovely plenty of sunbeds. Food was fantastic. Plenty of variety. Evening food fantastic Chinese, italian Spanish and English plus three night barbecue food which was great. Bar staff. Great never queued more than five mins Did nt watch evening entertainment. As main either Sat outside on lovely. Big settee s and also went down to playa blanca which was lovely at night about half an hours walk and got taxi back which cost 3.00euros.The entertainment room was a little small so you had to be early to get a seat. I personally don't know why there are any negative comments. The only thing which would made our holiday better would have been sunbeds that had adjustable sitting positions which these didn't. Waterpark was great my kids and husband loved it. All in all would recommend this hotel and will definitely be back. Thank you to all the staff who made our holiday very enjoyable.

Stayed: August 2017, travelled with family
6  Thank karen m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesLopez, Gerente at HL Paradise Island, responded to this reviewResponded 5 September 2017

Dear Karen M,

Thank you for taking the time to write such a complimentary review on your recent stay with us. We are delighted to find out that you were indeed satisfied with the choice of our hotel as you found here the perfect place for your holiday.

We would be more than happy to welcome you back in the near future.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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