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“A Great Hotel for a Family Holiday”
Review of HL Paradise Island

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HL Paradise Island
Ranked #30 of 37 Hotels in Playa Blanca
Reviewed 11 September 2017

I have just returned from a 7 day all inclusive holiday at Paradise Island with my wife, adult daughter and 1.5yr granddaughter, like some of the reviewers on this site I was a bit apprehensive after reading some of the posts. This is a family hotel if your children or grandchildren are up to 13yrs old they will enjoy it immensely.

One of the highlights of the holiday was the food, there are three restaurants all on a buffet style help yourself service. A universal restaurant serving all types of cuisine, which is open at all meal times, an Asian and lastly an Italian which are open in an evening. There was plenty of choice, although some items were replicated over the 7 days, I can see how this could cause problems if you were on a 14 day holiday, saying that they also laid on barbecues, where the meat was cooked excellently.

The staff were friendly and very helpful especially in reception, and the hotel was clean and well maintained, the rooms were well equipped with a fridge and microwave plus kettle, and our apartment had a very modern walk in shower, as stated above this is a family hotel and it can get a bit noisy, our apartment was situated at the front of the hotel some way from the main entertainment area yet you could still hear the music and shows, if you have small children who need to be in bed reasonably early I would recommend a room at either end of the complex.

The hotel has a main swimming pool with shallow children's area either end and then a separate infants pool, all were clean and well maintained when we were there. My daughter was especially complimentary over the poolside toilet facilities, where she visited during the day to change my granddaughters nappies, she stated they were always very clean and had nice touches like fresh flowers, which is a credit to the hotel and staff taking that extra bit of care.

The water park is attached to the hotel by three entrance gates and was open from 10am I believe it is run by a different company and not the hotel, but saying that you could gain drinks free on your all inclusive package, the water park had an area with large slides and rubber ring chutes for older kids and a infants area for small children plus a sand pit and play area, the Thomas Cook children's club was also located in this area Lolla & Bernie Club, which was for children over 3yrs but they did have open times for the younger kids as long as you stayed with them the play leaders in the club were very friendly and did their best to entertain the kids.

During the evenings there was a mini disco for the younger children which was run by the animation team the children really enjoyed this dance & music time, there were also various shows with reptiles & birds of prey which could be petted by the children, obviously there was the obligatory photo shoots at 10 euros a picture.

There is a complimentary bus service into Playa Blanca during the day, although the cost of a taxi from the resort was only 3.5 to 5 euros each way so you can easily go shopping or visit the beach.

Overall we were all very impressed with this hotel, its staff, food and service and all said we would return again in the future.

Room Tip: For quite rooms either ask for one overlooking the water park or at the front of the hotel
See more room tips
  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
7  Thank Robin061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesLopez, Gerente at HL Paradise Island, responded to this reviewResponded 12 September 2017

Dear Robin061,

Thank you for finding time to share your review about HL Paradise Island.

We truly appreciate your kind and warm words regarding the service provided by the hotel and we are happy to read that you enjoyed the hotel and his facilities.

We are looking forward to welcome you and your family back in HL Paradise Island.

Best regards,

The management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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140 - 144 of 3,296 reviews

Reviewed 9 September 2017

I really enjoy my holiday in this hotel. Ladies in the receptions were very helpful and kind. Room was very clean and spacious and the view was beautiful. All inclusive service was better than I expect and I really enjoy The Tropical party on Friday and the bartenders looks really professional. Food in the restaurants for the dinner was really good, you can choose from Italian, Chines and traditional cuisines. Also there is a BBQ two days a week for a dinner service and every day there is a live cooking show with fresh fish or steaks. Thank you for making my holidays best

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank Filip J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesLopez, Gerente at HL Paradise Island, responded to this reviewResponded 11 September 2017

Dear Filip,

We appreciate the time you took to wright this good review.

It is very good to read that you had the Best Holiday every with us.
Thank you very much for the compliments on our staff and in concrete the ladies in the reception.

We hope we can welcome you back again in HL Paradise Island.

Best regards,

The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2017 via mobile

We have just returned 7/9 from a week here. 2 adults 4 teenagers across 2 apartments.
Superb accommodation, very clean throughout the complex. Staff were more than accommodating.
Food was amazing. Something for everyone (we also had a vegetarian in our group) we all returned heavier!
No problems finding sunbeds!
We used the free bus to visit the beach (10minute journey) which is also just 2 mins from shopping (Great for fake bargains and bartering)
We didn't really see the evening entertainment. That is really the only fault, the area at night just wasn't big enough (lacking seating and tables)
We would all really love to know the recipe for the creamy desserts available eveynight. If anyone can help.
All in all if you are thinking of booking then we highly recommend. Thank you paradise island.

Stayed: September 2017, travelled with family
4  Thank Nauntoncearns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesLopez, Gerente at HL Paradise Island, responded to this reviewResponded 11 September 2017

Dear Nauntoncearns,

Thank you for taking the time to write review on your recent stay with us.

We are delighted to find out that you were satisfied with the choice of our hotel as you found here the perfect place for your holiday.

We hope to have the pleasure of welcoming you and your family back again so you can have a Fantastic holiday again.

Best regards,

The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2017 via mobile

This place is amazing,
We stayed at paradise island 17/08/2017 to 31/08/2017, and wow wee what an amazing 14 night holiday it was.
I read reviews like we all do and was a bit unsure up until the day we arrived, but believe me how people can write negative reviews about this place makes me angry. My wife and I with 4 kids aged 14,11,10,5, had an absolute fantastic time.

On arrival we was greeted by lovely staff offering champagne for adults and fruit juice for the children, nice touch,

Apartments - lovely and spotlessly clean, spacious and had everything you needed.
Cleaned by the maids who work tirelessly, I even tipped the cleaners for the work they do and probably don't get paid the money they deserve for doing what they do.

Food- I have stayed in 5 star complexes before and the food is of 5 star quality, 3 restaurants and a massive snack bar,

Breakfast - unbelievable and massive choice, from full English to omelettes,pancakes,cereal, fruits you name it its there.

Dinner - beautiful if you don't fancy a big meal just nip up to the pool bar and indulge on burgers pizzas toasties salads etc amazing.

Evening meal- I have never been any where with the high quality and selection of food you get from this place, the choice is normal restaurant Which serves fresh meats, salads, fresh fish salmon was wonderful, BBQ nights unreal, again name a food it's there, very good selection for kids as well.

Chinese restaurant - delicious all Chinese dishes absolutely beautiful from beef, Chinese chicken noodles, the best is the spring rolls wowsers.

Italian- stunning from every pasta dish you can imagine also pizza, and this was my favourite fresh wraps salads and the best Donner Kebab and chicken kebab meat you will ever taste.

Pools are nice, lovely and cool when you jump in after having 36 degree sunshine.
Kids Dino and water park absolutely fantastic for adults and kids. Good selection of slides for all to enjoy. Go karts really good. All beaches are lovely playa flamingo beach is 10 minute walk, a taxi is 3 euro into playa blanca centre or free shuttle bus picks up right outside the hotel.

This place is a must visits for families of all sizes, the hotel reps are absolutely fantastic they work so hard and make your stay even more special.
We absolutely loved it so please don't be put off by the negative moaners, go and make your own mind up we did and it was the best holiday we have ever had so far.

Massive thanks to all the HL paradise team
Love the D squad
See you very soon ❤️

Stayed: August 2017, travelled with family
10  Thank denvers83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesLopez, Gerente at HL Paradise Island, responded to this reviewResponded 11 September 2017

Dear Denvers83,

Thank you for staying with us in HL Paradise Island.

We are pleased to hear that you and your family had an amazing holiday and that you enjoyed all the facilities and suroundings. Especially your good comments on the food as we aim to have a large variety for everyone.

We cant wait welcome you and the rest of the D squad back in our hotel!

Best regards,

The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2017 via mobile

We are just home from here and i could not say a bad word about this place. We took 2 children here, aged 10 and 14 and they did not want to come home. I dont understand the bad reviews. Great atmosphere, great food, so much to choose from. Italian restaurant was my fav. Appartment was spotless as was the resort. Staff couldnt do enough and were very friendly. Kids loved the pools and waterpark as did we also. Entertainment was fun for kids and adults. 2 beaches 15-25mins walk or 3.50 euro in a taxi also the hotel runs a daily bus. Would highly recommend. Definetly booking again.

Stayed: August 2017, travelled with family
2  Thank Stuart_jtn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesLopez, Gerente at HL Paradise Island, responded to this reviewResponded 11 September 2017

Dear Stuart_jtn,

From all the staff of Paradise Island we would like to thank you for your good review on HL Paradise Island.

Comments like yours inspire us as the most important is that the guests are satisfied.

We are looking forward to welcome you and your family back in the future!

Kind regards,

The management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HL Paradise Island

Address: Calle Francia 2, 35570 Playa Blanca, Lanzarote, Spain (Formerly Aparthotel Paradise Island)
Phone Number:
Region: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool
Hotel Style:
#9 Top resorts Hotel in Playa Blanca
Price Range: €128 - €221 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HL Paradise Island 3*
Number of rooms: 290
Official Description (provided by the hotel):
The hotel is situated in a slightly elevated location at the edge of the village Playa Blanca, approx. 1500 mtrs from the beach and approx. 2000 mtrs from the village centre with it’s bars, restaurants and shops. A free bus shuttle service to the Playa Dorada beach is arranged several times a day. The hotel consists of 290 modern apartments (renovated 2015/16) which are allocated in two story apartments. The main building offers a lobby with reception, bar and TV corner. It also offers three restaurants - an international, an Asian and an Italian one. The facilities includes as well a mini market, a pool bar, a gym and a disco. In the well kept gardens you will find 4 swimming pools (one of them heated 01/11-30/04) and a sun terrace with sun beds and umbrellas (free of charge). Pool towels will be provided against a small deposit. The water park “Dino Park”, which is opened daily, is attached to the hotel. ... more   less 
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Also Known As:
Aparthotel Paradise Island Hotel Playa Blanca
Paradise Island Lanzarote
Aparthotel Paradise Island Playa Blanca
Paradise Island Playa Blanca
HL Paradise Island Lanzarote/Playa Blanca

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