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All reviews preferred club world cafe sea legs bluewater grill half board sea view swim up bar lovely hotel standard room infinity pool separate toilet rubicon marina coffee machine guest services mini bar either direction plenty of choice
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Reviewed 11 January 2019

Terrific hotel, wonderful facilities, heated outdoor pools and fabulous location right on the promenade. Staff have all been so pleasant and helpful and facilitated us in every way. Thanks especially to all the welcoming reception staff with particular mention of Martha, Israel and Kevin, Saleh in dining and Raffa and Ozzie in Animation. Congrats Brendan

Date of stay: January 2019
3  Thank Brendan C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HHPlayaDorada, Guest Service Department at Dreams Lanzarote Playa Dorada Resort & Spa, responded to this reviewResponded 12 January 2019

Dear Brendan C,

We really appreciate your excellent comments, that I have shared with our staff. I assure you that comments like yours provides esteem to continue in our daily effort and it is our commitment to show that we can make you feel surprised and special while staying with us.

Hope to soon you soon in our hotel Hesperia Playa Dorada****.

Sunny regards from Lanzarote

Guest Service Department

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Reviewed 11 January 2019 via mobile

The facilities are amazing and the entertainment staff especially ozzy are second to none, helpful, friendly, professional completely made us welcome, totally made the holiday and is one of the reasons we will return to this hotel, thank you

Date of stay: January 2019
Trip type: Travelled with family
3  Thank Mark I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HHPlayaDorada, Guest Service Department at Dreams Lanzarote Playa Dorada Resort & Spa, responded to this reviewResponded 12 January 2019

Dear Mr. Mark,

Thank you for your positive comment and assessment!
We are pleased that our hotel, staff and services, have been to your liking.
We are very pleased to have contributed to your holidays. It is a pleasure to know that our efforts to adapt to the needs of our customers have been productive.

We hope to welcome you soon in our hotel Hesperia Playa Dorada****

Best and warm regards

Guest Service Department

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Reviewed 10 January 2019 via mobile

Stayed in the deluxe room it catered for all needs very comfortable with a sea view and mini bar.Th hotel is very clean and the food what you would expect from a 4star hotel the pool area is also very clean and maintained with a good snack bar. The staff are very pleasent and helpful.
I must say a big thank you to the animation team JACK & Lee (the young Dutch girl) for always being very pleasent and professional making us feel very welcome both are a credit to there company and hotel
Its a shame that Lee is being moved to another hotel as she will be a loss to this team.
As it was are first visit and being in January the hoteljust right for a relaxing holiday.

Date of stay: January 2019
Trip type: Travelled as a couple
4  Thank PAUL T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HHPlayaDorada, Guest Service Department at Dreams Lanzarote Playa Dorada Resort & Spa, responded to this reviewResponded 11 January 2019

Dear PAUL T,

Thank you for your time to post a review about your recent experience at our hotel.

We are very glad to hear that you have been pleased witj your Deluxe package and our staff have left wonderful memories of your stay with us, specially Jack and Lee, they truly are wonderful people always ready and willing to entertain our guests.

On the other hand, we are a bit surprised by the 3-star rating as it looks like you have been satisfied with your stay with us. Should you wish to share with us those impressions that kept you from giving us a higher rating, you may do so by emailing us to gs.hhplayadorada@hesperia.com .

We look forward to welcoming you back to our hotel in the near future.

Respectfully,

Guest service department

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Reviewed 10 January 2019 via mobile

Just spent two nights at this hotel and need to compliment the excellent service provided by Ines and Diana on reception.
Always so pleasant and helpful.
We did upgrade to Deluxe for a better room with side sea view.
Something for everyone in the volcano restaurant. Pool was lovely and warm.
All in all we would happily return for a longer stay next time.

Date of stay: January 2019
Trip type: Travelled as a couple
3  Thank PatF368
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HHPlayaDorada, Guest Service Department at Dreams Lanzarote Playa Dorada Resort & Spa, responded to this reviewResponded 10 January 2019

Dear PatF368,

Thank you very mucho for having chosen our hotel Hesperia Lanzarote Playa Dorada.

Thank you for your excellent comment, it is a pleasure to know that you have enjoyed your stay here.

Thank you for your kindly words and mention to Diana, we will report your comment to her.

We look forward to welcome you back in our hotel.

Kind regards,
Guest Service Department

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Reviewed 9 January 2019

Large, very clean and pleasant staff, plenty of sun beds and in a brilliant location.
However:
1. if you put your towels on the sun bed, you get a yellow sticker, like a parking ticket and your towels removed!!
2.Always long wait at Reception and our room door key was not working properly all week, even after complaining several times and no it was not put next to the mobile phone.
3.FOOD, just ok, lots of choice if you eat fish and meat but hardly any choice if not and even two soup served daily, only 3 times was one vegetarian. But fresh, hot and option for items cooked to order. Excellent choice at breakfast, although most 4* served champagne at breakfast, this one does not and no Lactose free milk just full, semi or soya milk. No porridge but a few dietary options to pick from
The tables were not cleared very fast, and long wait to order drinks at meals.
GALA CHRISTMAS DINNER!! Terrible, all looked good and staff very busy but again no vegetarian option so I had cheese, crackers and dessert. The vegetable and potatoes were STONE COLD, the turkey was not cooked, the portion they gave my family members was 95% cold stuffing and a small strip cold wet meat, you could ask for more but it was clearly not cooked and that was the end of the joint.
We complained to the hotel and they just said sorry, we will try better for New year, thankfully we were home for new year.

Most 4* I have stayed at have amazing shampoo, shower gel, soap etc in the room, no not this one just a small square of soap. We also really missed a kettle in the room and again this is standard in most 4*

The hotel rooms were not ready when we arrived at 3.30pm on our Thomas cook package holiday, this is not acceptable, they told us probably on half an hour wait and took my telephone number and said will ring us when ready, at 5pm no call so we went back and joined the long que at reception and it was ready??? Great customer service there!

Thomas cook also failed to have the bus for the transfer to the hotel ready when we arrived at the airport, the flight was on time so no excuse again in my book, a group of us had to wait a short time as they had no bus and did not know where it would be when it got there a long transfer as we dropped off all the lower star hotels off first, we should and could have been dropped first.
We travel four times a year, normally with Thomas cook, this year we have booked with another company.

It would have to be a very good price for me to return to this hotel, not all bad but a lot of room for improvement and it is nothing more than a good 3* hotel

Date of stay: December 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
3  Thank clarky395
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HHPlayaDorada, Guest Service Department at Dreams Lanzarote Playa Dorada Resort & Spa, responded to this reviewResponded 10 January 2019

Dear clarky395,

Thank you for choosing our hotel Hesperia Playa Dorada.

We would like to inform you that in our hotel it is not allowed to reserve sunbeds, we give one hour courtesy to our guest. You may find the information in the brouchure that you give at check in time, in your room, also in a specific post located at the pool and finally in your sunbeds.

We are so sorry about the inconvenience with the key during your stay. We have passed the information.

We consider there are a lot of vegetarian dishes in the buffet, normally we give the option to our guests ( vegetarian, vegan, celiac etc) to ask to have a specific plate in case they did not find anythig they like. Regarding the gala dinner wehave reported your comment to the chef.

We hope you may consider to give us a second chance, by choosing our hotel for your next visit to Playa Blanca inorder to show you all our improvments.

Kind regards,
Guest Service Department

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