Undoubtedly an hotel of very high intrinsic quality: fixtures, fittings and food (in all outlets). Sadly though it lacked management presence and hosting. Attention to detail lacked in many areas. I have stayed in many Leading Hotels of the World (all in the UK ) plus Vienna and Ireland and this was the weakest in terms of the guest experience. The staff were friendly and helpful but some lacked training and were not totally guest focused. Not really true 5* service
Pool area particularly and the spa were the weakest elements. A very quiet and great location. Sat nav struggled on co-ordinates supplied by the hotel.