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All reviews ski shop breakfast and dinner ski hotel swimming pool wellness area amazing hotel every evening breathtaking panorama efficient staff minor negative point fantastic food amazing spa wild river kids club ski school three times an upgrade
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Reviewed 4 January 2010

We stayed at the hotel for 8 days, including Xmas. We are a family with 2 young kids aged 2 and 6. The youngest is too small to ski but was taken care of in the mornings in the 'kids schlossl'. Like usual it took her some time to get to know everyone but after 2 days she was absolutely fine overthere. For us and our 6-year old son we could hire skis and shoes in the hotel and organize our classes. In the mornings you find yourself on the slopes immediately after leaving the hotel.
We stayed in a 'garden suite' which is great for a family with 2 kids. The room was clean and the kids loved the chocolates the cleaning lady left behind every morning...
The food was great and very well organized. You can either choose to let your kids eat at 06.00 PM so they can sleep early or let them join you as of 08.00 PM for a later dinner. The hotel has a baby monitor service available and if you let them know where to find you they come and warn you if one of your kids is crying in your room.
The hotel decoration was beautiful with Xmas and the dinner was lovely. Service all over was great from the moment we stepped in.
For us it was one of our best experiences ever in terms of a family holiday.

  • Stayed: December 2009, travelled with family
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    • Cleanliness
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3  Thank Mina054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2009

This hotel is first class in every category. It exceptionally well managed with highly trained professional staff. It is an elegant hotel with excellent spa facilities. The whole hotel is spotless and staff are in attendance just when you need them. Winston (maitre) is superb and runs a very tight ship in the restaurant. Reception staff are hospitable and warm.

  • Stayed: August 2009, travelled as a couple
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1  Thank elizabethritchie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 days ago
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  • Stayed: October 2018, travelled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
schlosshotelfiss2015, Leiter Front Office at Schlosshotel Fiss, responded to this reviewResponded 3 days ago
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Reviewed 1 week ago
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  • Stayed: October 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
schlosshotelfiss2015, Leiter Front Office at Schlosshotel Fiss, responded to this reviewResponded 3 days ago
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Reviewed 1 week ago via mobile
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Stayed: October 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
schlosshotelfiss2015, Leiter Front Office at Schlosshotel Fiss, responded to this reviewResponded 3 days ago
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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